ARC has a limited supply of COVID-19 vaccines from Pfizer for ages 6 months and up. Patients can request the vaccine at already-scheduled visits. You can also schedule online at MyChartARC.com or call 512-272-4636. If online scheduling is not available, please check back frequently as COVID vaccine quantities change.
Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
ARC Center Street Ages seen: 0 - 99 Joined ARC: 2021
Therese James, APRN, currently has long wait times for new patients. Please see below for physicians she recommends to new patients wanting to transfer or establish care at ARC.
ARC Kyle Plum Creek
Therese grew up in Duncanville, TX, near Dallas, “as the first southern baby” in her family. In her free time, she enjoys spending time with her family and dogs, cooking, hiking, and being outdoors. She also loves a weekend streaming Netflix and says, “I live for family vacations!“ Among her favorite area locales are Kerbey Lane Café and the incredible hiking and running trails in Central Texas.
Learn more about Nurse Practitioners.
'Life is a beautiful adventure to be lived in optimal health and happiness.’ I love health, wellness, and medicine. I am in awe of the complexities and differences in everyone’s individual body. I have spent a lifetime learning, and continue to learn every day of my career of over 25 years. I love partnering with families to maintain their health and well-being, to keep them out of the hospital and living their best life.
You can schedule an office visit to discuss mental health concerns, medication refills, and follow-up care. Your primary care team may utilize screening tools during office visits to identify potential mental health concerns, enabling them to provide appropriate resources and/or treatment options.
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A flu vaccine can help prevent flu-related visits to the doctor each year. CDC recommends everyone 6 months and older get vaccinated every flu season.
Immunizations help provide immunity to children and adults before they are exposed to potentially harmful diseases like hepatitis B, measles, mumps, polio, and more.
A Medicare Wellness visit a benefit provided to patients with a Medicare insurance plan. It is conducted by a dedicated Medical Wellness Provider at ARC, where you can expect a review of your health that includes vaccinations, cancer screenings, and more.
ARC offers telemedicine visits for primary and specialty care. Doctors can quickly evaluate you for a new health issue or follow up with you via a phone call or video visit from the comfort of your home.
737-404-0347 Fax: 512-406-6295
Rating based on "Did the healthcare provider or doctor provide the care you expected?"
Very efficient and helpful. Love ARC! Highly recommend.
Dr James is very thorough and great bedside manners.
Very thorough and patient. Answered all my questions and concerns.
I like being remembered by Therese James when I come. She remembers my history and offers many helpful suggestions .
She was attentive. She really listened. She offered information in a way that was helpful. I will schedule with her again.
I'm very happy for my provider Therese O James. She always explains and find best solution to my health problems she's amazing
Therese James is accepting new patients.
Children (ages 3-11) Adolescents (ages 12-18) Toddlers (ages 0-2)