Austin Regional Clinic (ARC) doctors, advanced practice clinicians (APCs), staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our doctor and APC ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
ARC partnered with Press Ganey to collect patient feedback about their doctor’s or APC’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the doctor or APC bio page on the website. We calculate our doctor and APC star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
No. Only patients having an outpatient visit by an ARC physician or APC receive a survey. The results are based entirely from patients who have actually been treated by the physician or APC in our clinics.
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
Ashlyn grew up in Amarillo, TX. A self-proclaimed social butterfly, she thrives on conversation and connection. When she is not at work, Ashlyn can be found spending time with family, catching up with friends, or curled up with her two cats. She loves a good movie, fantasy book, traveling, and interior design. Ashlyn's favorite local spot is Lake Travis — "I love it at its fullest; that's where some of my best memories live."
Learn more about Physician Assistants.
Having watched illness touch my own family, I understand firsthand how it affects not just the patient, but everyone they love — that is something that's always with me in the exam room. Family medicine allows me to do a little of everything: the diagnostic challenges, variety of patients, range of conditions, while still building real relationships with patients over time. My approach is grounded in evidence-based medicine while always meeting the patient where they are, with empathy and an open mind. I explain the 'why' behind my recommendations rather than just saying 'that's how it's done,' because I want my patients to feel truly informed and empowered to make decisions that align with their own values and goals.
An annual wellness exam helps you touch base with your ARC physician or advanced practice clinician (APC), address health issues, and talk about preventive measures for you.
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Breast exams are check-ups, mammograms, and other types of screenings that look for for changes or problems in the breast tissue.
Chronic healthcare management includes care for patients with high blood pressure, diabetes, high cholesterol, and other chronic health conditions.
A flu vaccine can help prevent flu-related visits each year. CDC recommends everyone six months and older get vaccinated every flu season.
Immunizations help provide immunity to children and adults before they are exposed to potentially harmful diseases like hepatitis B, measles, mumps, polio, and more.
Medicare Wellness visits are an annual benefit provided to patients with a Medicare, Medicare Advantage, or Medicare Supplement insurance plan. These visits include a review of your health, medications, health history, and more.
ARC Family Medicine doctors and advanced practice clinicians (APCs) can provide care, treatment, or referrals to address musculoskeletal issues that cause you pain and discomfort.
Annual pap tests are used to screen for cervical cancer.
Prostate screenings help detect early signs of prostate cancer.
Our physicians and advanced practice clinicians (APCs) are available 365 days a year for minor emergencies, including sprains, colds and flu, minor burns, seasonal allergies, and more. We're here for you on days, nights, weekends, and holidays.
ARC offers telemedicine visits for primary and specialty care. ARC doctors and advanced practice clinicians (APCs) can quickly evaluate you for a new health issue or follow up with you via a phone call or video visit from the comfort of your home.
A well-check exam focuses on maintaining your child’s health and is a time to discuss preventive care. Our doctors and advanced practice clinicians (APCs) cover growth, development, immunization updates, health, safety, nutrition, physical fitness, puberty, acne, learning, behavioral questions, and family and social concerns.
737-247-7200 Fax: 512-406-7368
Rating based on “Did the doctor or advanced practice clinician (APC) provide the care you expected?”
Comprehensive. Competent. Informative. Congenital. Confident. All the best qualities. I’m 83 years old, I came in very concerned about the progression of a cold and left with optimism!
I loved the level of understanding and empathy expressed by everyone involved.
I was very disappointed with this appointment. The provider appeared unprepared and did not seem to have reviewed my chart or the reason I had requested the appointment beforehand. I specifically came seeking help with medication management, but I did not feel my concerns were adequately addressed. During the visit, the provider was chewing gum, which felt unprofessional. Most concerning, when I attempted to answer her questions and explain my concerns, she repeatedly characterized me as “aggressive. She is very young on her career and her behavior was very dismissive. Made me feel very uncomfortable.
Was seen shortly after arriving and staff very thorough, helpful, and efficient.
Listened to me about my symptoms and seemed genuinely interested in my concerns. Very professional.
My PA-C, Ashlyn Frederiksen, was fantastic. She really listened to my concerns, and answered my questions with transparency and clarity. I am so thankful to have had my appointment with her and her wonderful MA. My experience was truly a 10/10!
Welcome to the ARC Family Medicine team at ARC Four Points!
May 20, 2026 1 min read
Surgical clinicians are specially trained and licensed physicians who can perform surgical procedures to treat injuries, diseases, and other health conditions. Surgical clinicians can also diagnose and manage medical conditions, oversee pre-operative and post-operative care, and work closely with your primary care team to coordinate your care.
Non-surgical clinicians are highly trained and licensed physicians, physician assistants, and nurse practitioners who specialize in diagnosing, managing, and treating medical conditions through non-surgical medical care.
Children (ages 3-11) Adolescents (ages 12-18) Toddlers (ages 0-2)