Austin Regional Clinic

Austin Regional Clinic

Austin Regional Clinic

Lee Dockray

Lee R. Dockray, MD, FAAP

Pediatrics

ARC Patient Feedback

Guide to ARC Patient Feedback and Ratings

Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

The below guide provides details about how we collect and share our patient feedback.

Who runs the survey?

ARC partnered with the local Austin company Humm Systems to install feedback tablets in our exam rooms to collect patient feedback at the time of the doctor’s visit. Humm is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

How do patients receive the survey?

Tablets are either available in the exam room or at the front desk. All patients can provide feedback on the tablets at any time during or after their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

Do you post all positive and negative comments?

ARC posts all positive and negative patient feedback that is relevant to the visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

What questions do we ask?

ARC asks five basic questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Feedback tab on the provider bio page on the website. We calculate our star ratings based on responses to the below questions.

  1. Ease of making appointment
  2. Helpfulness of front desk staff
  3. Helpfulness of medical staff
  4. Did doctor or NP/PA provide you with the care you expected?
  5. How likely is it that you refer a friend or family member to this doctor or NP/PA?

Why don’t all providers display a rating?

Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

Can anyone complete a survey or post a comment about a physician?

No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician.

How is patient information protected?

Patients are anonymous when they fill out the feedback tablets. There is no personally identifiable information displayed at any time.

Dr. Dockray is currently accepting new patients. ARC Leander
📞 512-259-2198📞 512-259-2198

More Info

I remember wanting to be a doctor since elementary school, as I was the oldest of four children and played an important role in caring for my siblings. My job as a pediatrician is to help guide parents through the maze of raising happy, healthy well-adjusted children who live up to their maximum potential. My approach is that children are well until proven otherwise. I identify the problems that exist so they can be treated, but I am careful not to intervene more than necessary. Like everything in life, balance is important.

Personal Summary

Dr. Dockray grew up in El Paso, TX and Almogordo, New Mexico. When he’s not working, he enjoys doing his own yard work, and soon, getting back to playing the piano. He and his wife enjoy spending time with their three daughters, two of whom live in Austin, and trying to keep up with their four grandsons! Dr. Dockray’s favorite Central Texas locales are the areas around Fredericksburg and Comfort, where they have close friends.

Services Offered

Professional Positions and Honors

Dr. Dockray holds these memberships:
  • Fellow, American Academy of Pediatrics
  • Diplomate, American Board of Pediatrics
  • Member, Travis County Medical Society
  • Assistant Clinical Professor of Pediatrics, University of Texas Health Science Center at Houston McGovern Medical School and University of Texas Medical Branch, Galveston, TX, 2005-Present
  • Preceptor, Texas Pediatric Society, 1995-Present
  • Preceptor, Greater Houston Area Health Education Center General Pediatric Preceptorship Programs, Houston, TX, 1986-Present

Recommended Resources

📅 Request an Appointment with Lee R. Dockray, MD, FAAP

Joined ARC

2018

Education

BS in Microbiology, Texas Tech University, Lubbock, TX, 1979

Medical School

Texas Tech University School of Medicine, Lubbock, TX, 1983

Residency / Internship

University of Texas Health Science Center at Houston, Memorial Hermann Children’s Hospital
MD Anderson Hospital, Houston, TX, 1986

Certification

Board Certified in Pediatrics

Comments or Questions?