Austin Regional Clinic

Austin Regional Clinic

Austin Regional Clinic

John Simmons

John "Caleb" Simmons, MD

Ear, Nose, and Throat (ENT)

4.7 of 5
(115) View Reviews
About our provider ratings

ARC Patient Feedback

Guide to ARC Patient Feedback and Ratings

Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

The below guide provides details about how we collect and share our patient feedback.

Who runs the survey?

ARC partnered with the local Austin company Humm Systems to collect patient feedback about their doctor’s visit. We gather feedback from tablets in our exam rooms and text surveys. Humm is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

How do patients receive the survey?

Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Tablets with the feedback survey may be available in the exam room or at the front desk. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

Do you post all positive and negative comments?

ARC posts all positive and negative patient feedback that is relevant to the visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

What questions do we ask?

ARC asks five basic questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number four below. We calculate our location star ratings based on the responses to all the below questions.

  1. Ease of making appointment
  2. Helpfulness of front desk staff
  3. Helpfulness of medical staff
  4. Did doctor or NP/PA provide you with the care you expected?
  5. How likely is it that you refer a friend or family member to this doctor or NP/PA?

Why don’t all providers display a rating?

Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

Why can I only see comments from the last 30 days?

ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience we display the last 30 days of comments which are the most relevant for the practice.

Can anyone complete a survey or post a comment about a physician?

No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

How is patient information protected?

Patients are anonymous when they fill out the feedback tablets. There is no personally identifiable information displayed at any time.

Dr. Simmons is currently accepting new patients at: ARC South 1st Specialty
📞 512-443-1311📞 512-443-1311

More Info

While volunteering at Texas Children’s Hospital in Houston during college, I saw science put into practical action and how that could help children, and that motivated me to choose medicine. After going to medical school in Dallas, I really enjoyed surgery, which offered the ability to fix a problem for a patient. Otolaryngology was a surgical specialty that treated children, and it offered a great variety of different surgeries and delicate anatomy that fascinated me. I am a listener first, and really enjoy learning about my patients and their families. I believe in evidence-based medicine, making recommendations in the context of what each patient and family needs, including surgery when it is needed.

Personal Summary

Dr. Simmons is a native Texan, born in Houston and raised in San Antonio, spending time on his grandparents’ Angus cattle ranch near Lampasas in central Texas. He has two young children, and says “being a father is the best job I’ve ever had.” Dr. Simmons enjoys reading history and fiction, and writes novels and children’s stories in his spare time. He and his wife love to travel and sample other cultures and cuisines. He also loves a good joke! One of his favorite local spots is Lake Travis, where, he says, “it’s hard to find a more beautiful or peaceful sunset…than out there.” Dr. Simmons and his wife also enjoy Fredericksburg for “a good meal and the quiet.”

Professional Positions and Honors

Dr. Simmons holds these professional memberships and honors:
  • Member, Travis County Medical Society
  • Member, Texas Medical Association
  • Member, American Medical Association
  • Member, American Academy of Otolaryngology 
  • Head and Neck Surgery
  • Member, American Academy of Young Physicians
  • Member, Alpha Omega Alpha, Gamma Chapter
  • Resident Teaching Award, Baylor College of Medicine Otolaryngology-HNS

Recommended Resources

📅 Request an Appointment with John "Caleb" Simmons, MD

Joined ARC

2019

Education

BA in Biochemistry and Cell Biology, Cum Laude, Rice University, Houston, TX, 2006

Medical School

The University of Texas Southwestern Medical School, Dallas, TX, 2011

Residency / Internship

Baylor College of Medicine, Bobby R. Alford Department of Otorhinolaryngology, Head and Neck Surgery, Houston, TX, 2016

Certification

Board Certified in Otolaryngology

Comments or Questions?