ARC MyChart Maintenance: Due to technical maintenance, ARC MyChart will be unavailable Saturday, July 11, 7:00pm – Sunday, July 12, 7:00am. Call 512-272-4636 to schedule a visit or speak with a nurse.
Austin Regional Clinic (ARC) doctors, advanced practice clinicians (APCs), staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our doctor and APC ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
ARC partnered with Press Ganey to collect patient feedback about their doctor’s or APC’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the doctor or APC bio page on the website. We calculate our doctor and APC star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
No. Only patients having an outpatient visit by an ARC physician or APC receive a survey. The results are based entirely from patients who have actually been treated by the physician or APC in our clinics.
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
Jessica Darnutzer is a native Texan, raised in Texarkana. When she is not at work, she enjoys impromptu kitchen dance parties with her two small daughters, “banging away on my baby grand piano,” Ballet Austin performances with her husband, tap-dancing lessons, and “chipping away at the ever-growing pile of novels on my bedside table!” Her favorite Central Texas locale is, naturally, the Long Center, watching Ballet Austin.
Learn more about Advanced Practice Nurses.
Being a nurse is a heritable trait in my family, going back to my great-grandmother in the 1920s. I began my career working as a nurse’s aide at age 19, which confirmed to me that the bedside is where I belong. It is an incredible honor and privilege to work with people during times of uncertainty in their lives. I believe in meeting each patient where they are, and caring for the whole person – mind, body, and spirit. As a nurse practitioner, I aim to connect with patients and to partner with them to achieve their goals of what health means to them.
Cardiac rhythm monitoring helps measure the rhythm of your heart in order to identify an irregular heart rhythm disorders.
ARC Cardiology offers standard echocardiograms and stress echocardiograms for patients 18 and older. A referral from your physician or advanced practice clinician (APC) is required to schedule an echocardiogram at ARC.
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Nuclear stress tests use a small amount of radioactive tracer and an imaging machine to create pictures showing blood flow.
Stress echocardiography uses ultrasound imaging to show how well your heart works to pump blood to your body. It can help detect a decrease in blood flow to the heart from narrowing in the coronary arteries.
A stress test shows how your heart works during physical activity, revealing problems with blood flow within your heart. We offer three basic types of stress testing: exercise/treadmill stress tests, nuclear stress tests, and stress echocardiograms.
ARC offers telemedicine visits for primary and specialty care. ARC doctors and advanced practice clinicians (APCs) can quickly evaluate you for a new health issue or follow up with you via a phone call or video visit from the comfort of your home.
A treadmill test helps determine how well your heart handles work. As your body works harder during the test, it requires more oxygen, so the heart must pump more blood. The test can show if the blood supply is reduced in the arteries that supply the heart. It also helps doctors know the kind and level of exercise appropriate for a patient.
512-344-0450 Fax: 512-406-7318
512-338-8388 Fax: 512-406-6274
512-244-9024 Fax: 512-406-7342
Rating based on “Did the doctor or advanced practice clinician (APC) provide the care you expected?”
Perfect
She was very friendly/professional. She listened and answered all my questions without making it feel rushed. Very helpful
I liked the staff I liked the provider I liked the clinic I liked the location in nearness to my home
I got in on time, everyone was friendly and helpful, very professional, and I was very satisfied with the advice I received
Jessica was very gracious and came across as genuinely interested in my health and concerns. I like her alot
Both the doctor's nurse and my doctor are always very courteous and explained everything that is being done or that I need to do to keep myself healthy. Thank you very much.
The ARC Gastroenterology and Cardiology specialists have moved from ARC Far West Medical Tower to their location across the street in the Austin Surgical Plaza.
December 10, 2020 < 1 min read
Jessica Darnutzeris currently accepting new patients. Call to schedule at:
Surgical clinicians are specially trained and licensed physicians who can perform surgical procedures to treat injuries, diseases, and other health conditions. Surgical clinicians can also diagnose and manage medical conditions, oversee pre-operative and post-operative care, and work closely with your primary care team to coordinate your care.
Non-surgical clinicians are highly trained and licensed physicians, physician assistants, and nurse practitioners who specialize in diagnosing, managing, and treating medical conditions through non-surgical medical care.
Children (ages 3-11) Adolescents (ages 12-18) Toddlers (ages 0-2)