Austin Regional Clinic (ARC) doctors, advanced practice clinicians (APCs), staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our doctor and APC ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
ARC partnered with Press Ganey to collect patient feedback about their doctor’s or APC’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the doctor or APC bio page on the website. We calculate our doctor and APC star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
No. Only patients having an outpatient visit by an ARC physician or APC receive a survey. The results are based entirely from patients who have actually been treated by the physician or APC in our clinics.
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
Monica Lash is working with Akshay Yadhati, MD, FAAOS, and the Orthopedic Spine team.
Monica grew up in Lago Vista, TX. In her free time, she enjoys spending time with her family, fiancé, and dog. Even though the Texas heat can be rough, Monica loves being outside, whether walking, running, playing pickleball, or nature watching. Among her favorite local spots are Lake Travis and the Zilker Botanical Gardens.
Learn more about Physician Assistants.
I chose a career in medicine because I have always been fascinated by the complexity of the human body and the investigative process involved in diagnosing and understanding disease. Equally important, medicine provides a unique opportunity to make a meaningful difference in people's lives. Specifically with spine surgery, I have seen the drastic, positive impact it can have on one's quality of life. I strongly believe that a trusted partnership between provider and patient is pivotal for positive outcomes.
An ARC physician or advanced practice clinician (APC) can help determine the cause of your back pain and provide treatment to relieve or reduce discomfort.
An ARC physician or advanced practice clinician (APC) can help provide care for middle back pain to relieve or reduce discomfort.
An ARC physician or advanced practice clinician (APC) can help determine the cause of your neck pain and provide care to relieve or reduce discomfort.
Steroid injections are a non-surgical procedure that can help reduce pain and swelling, providing effective relief.
ARC offers telemedicine visits for primary and specialty care. ARC doctors and advanced practice clinicians (APCs) can quickly evaluate you for a new health issue or follow up with you via a phone call or video visit from the comfort of your home.
Learn More
737-399-2200 Fax: 512-406-6299
512-454-4561 Fax: 512-406-7330
737-272-0600 Fax: 512-406-7312
Rating based on “Did the doctor or advanced practice clinician (APC) provide the care you expected?”
Dr. addressed all my concerns and I left very confident about my course of treatment.
The Dr. was great explaining everything to me of what was going on with my issue. Told me what we could try so I could get better.
Monica Lash was exceptional, very patient with my mom… explained in detail with imaging and necessary reasons/options putting my moms wellness 1st. Very knowledgeable, empathetic…most certainly loves her profession.
I like the hospitality they really took care of me and I will refer a friend to y'all
Monica was great. Very well informed in all areas that I had questions about. She is an extremely patient and polite professional and I trust her without reservation
For the first time in a while I felt very engaged with the doctor. She went out of her way to try to help resolve my issue, which I have not been having that experience with other doctors I have visited recently.
ARC’s Spine Care team focuses on addressing the underlying cause of your pain so you can regain mobility and comfortably enjoy your daily activities.
August 11, 2026 1 min read
Welcome to the ARC Orthopedics team at ARC Greenlawn Specialty, ARC Medical Park Tower Orthopedics, and ARC South Specialty!
June 10, 2026 < 1 min read
Surgical clinicians are specially trained and licensed physicians who can perform surgical procedures to treat injuries, diseases, and other health conditions. Surgical clinicians can also diagnose and manage medical conditions, oversee pre-operative and post-operative care, and work closely with your primary care team to coordinate your care.
Non-surgical clinicians are highly trained and licensed physicians, physician assistants, and nurse practitioners who specialize in diagnosing, managing, and treating medical conditions through non-surgical medical care.
Children (ages 3-11) Adolescents (ages 12-18) Toddlers (ages 0-2)