Austin Regional Clinic

Austin Regional Clinic

Austin Regional Clinic

Kimberly Avila Edwards

Kimberly C. Avila Edwards, MD

Pediatrics

ARC Patient Feedback

Guide to ARC Patient Feedback and Ratings

Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

The below guide provides details about how we collect and share our patient feedback.

Who runs the survey?

ARC partnered with the local Austin company Humm Systems to collect patient feedback about their doctor’s visit. We gather feedback from tablets in our exam rooms and text surveys. Humm is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

How do patients receive the survey?

Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Tablets with the feedback survey may be available in the exam room or at the front desk. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

Do you post all positive and negative comments?

ARC posts all positive and negative patient feedback that is relevant to the visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

What questions do we ask?

ARC asks five basic questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number four below. We calculate our location star ratings based on the responses to all the below questions.

  1. Ease of making appointment
  2. Helpfulness of front desk staff
  3. Helpfulness of medical staff
  4. Did doctor or NP/PA provide you with the care you expected?
  5. How likely is it that you refer a friend or family member to this doctor or NP/PA?

Why don’t all providers display a rating?

Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

Why can I only see comments from the last 30 days?

ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience we display the last 30 days of comments which are the most relevant for the practice.

Can anyone complete a survey or post a comment about a physician?

No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

How is patient information protected?

Patients are anonymous when they fill out the feedback tablets. There is no personally identifiable information displayed at any time.

Dr. Avila Edwards only sees patients on-call. ARC Kyle Plum Creek
📞 512-295-1333📞 512-295-1333

More Info

It is an honor and a privilege to serve children and their families and walk hand-in-hand with them during the journey of infancy, childhood, and adolescence. I thank you for entrusting me with the care of your child. Together we will monitor development and growth, focus on prevention, and identify illness to foster your child's health.

Personal Summary

Dr. Avila Edwards' rock and foundation are her family. Her favorite pastime is spending time with her husband, daughter, and son. She also loves running with her dog Boston, being outdoors, and playing the violin and piano.

Services Offered

Professional Positions and Honors

Dr. Avila Edwards’ strong interest in childhood obesity is reflected in her positions and honors:

  • Chapter Chair and Member, Texas Pediatric Society, Texas Chapter of the American Academy of Pediatrics, 2016 
  • President, Texas Pediatric Society, Texas Chapter of the American Academy of Pediatrics, 2012-2013
  • Editorial Board Member, American Academy of Pediatrics Healthy Active Living for Families Project
  • Contributing writer, “Clinical Care of the Child with Obesity,” published by McGraw Hill Education, December 2015.
  • Committee Member, Texas Medical Association Council on Science and Public Health. Scholar, Texas Medical Assocation Leadership College, 2011-2012
  • Member, Travis County Medical Society and TCMS delegate to the Texas Medical Association.
  • Alternate Delegate to the Texas Medical Association House of Delegates, Travis County Medical Society
  • Secretary, Texas Pediatric Society Executive Board 2009-2011
  • Co-chair, Texas Pediatric Society Legislative Committee 2008-2011
  • Chair, Texas Pediatric Society Obesity Committee, 2006-2011
  • John Covert Watson Award for Vision, Children in Nature, 2011
  • NICHQ Grant Recipient, Mobilizing Healthcare Professionals as Community Leaders in the Fight Against Childhood Obesity, Project Team Leader, 2009
  • American Academy of Pediatrics Special Achievement Award, 2007, 2008
  • Texas Pediatric Society Executive Board Award, 2006
  • Member, Texas Medical Association
  • Member, American Academy of Pediatrics
  • Member, Texas Parks and Wildlife Department Advisory Board
  • Member, Hispanic Physicians Association

Recommended Resources

General Pediatric Information:
Childhood Nutrition and Obesity:
Parenting and Child Development Books:
  • Touchpoints by T. Berry Brazelton
  • Solve Your Child's Sleep Problems by Richard Ferber MD
  • The Happiest Baby on the Block by Harvey Karp MD
  • A Parent's Guide to Childhood Obesity: A Roadmap to Health by Sandra Hassink

Joined ARC

2012

Education

B.A. in Biochemistry, Magna cum laude, Harvard University, Cambridge, MA, 1995

Medical School

Harvard Medical School, Boston, MA 1999

Residency / Internship

Baylor College of Medicine, Houston, TX, 2002

Certification

Board Certified in Pediatrics

Languages

Spanish

Comments or Questions?