Austin Regional Clinic

Austin Regional Clinic

Austin Regional Clinic

Kimberly Avila Edwards

Kimberly C. Avila Edwards, MD

Pediatrics

ARC Patient Feedback

Guide to ARC Patient Feedback and Ratings

Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

The below guide provides details about how we collect and share our patient feedback.

Who runs the survey?

ARC partnered with the local Austin company Humm Systems to install feedback tablets in our exam rooms to collect patient feedback at the time of the doctor’s visit. Humm is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

How do patients receive the survey?

Tablets are either available in the exam room or at the front desk. All patients can provide feedback on the tablets at any time during or after their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

Do you post all positive and negative comments?

ARC posts all positive and negative patient feedback that is relevant to the visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

What questions do we ask?

ARC asks five basic questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Feedback tab on the provider bio page on the website. We calculate our star ratings based on responses to the below questions.

  1. Ease of making appointment
  2. Helpfulness of front desk staff
  3. Helpfulness of medical staff
  4. Did doctor or NP/PA provide you with the care you expected?
  5. How likely is it that you refer a friend or family member to this doctor or NP/PA?

Why don’t all providers display a rating?

Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

Can anyone complete a survey or post a comment about a physician?

No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician.

How is patient information protected?

Patients are anonymous when they fill out the feedback tablets. There is no personally identifiable information displayed at any time.

Dr. Avila Edwards left ARC. Her last day seeing patients was on June 15. Please see below for physicians she recommends to new patients wanting to establish care at ARC. (Read letter) ARC Kyle Plum Creek
📞 512-295-1333📞 512-295-1333

Kimberly C. Avila Edwards, MD - Pediatrics - Austin Regional Clinic

Kimberly C. Avila Edwards, MD

Pediatrics

CLICK HERE view ARC's currently contracted health plans. If you do not see your current insurance plan listed, please call 512-ARC-INFO or 512-272-4636 for more information. We recommend you always contact your health plan to verify Austin Regional Clinic is a participating provider.

For head or back injuries, injections, or issues related to joint replacement surgery, please call 512-ARC-INFO or 512-272-4636.

New Orthopedic Patient

New Patient New problem = Muscular, Joint, or Fracture Problem

Current Orthopedic Patient

Follow-up Office visit

More Info

It is an honor and a privilege to serve children and their families and walk hand-in-hand with them during the journey of infancy, childhood, and adolescence. I thank you for entrusting me with the care of your child. Together we will monitor development and growth, focus on prevention, and identify illness to foster your child's health.

Dr. Avila Edwards left ARC. Her last day seeing patients at ARC was on June 15. Please see below for physicians she recommends to new patients wanting to establish care at ARC. 
Dr. Avila Edwards offers ear piercing to patients 3 months and older, generally after the first two rounds of childhood vaccinations have been administered.

Personal Summary

Dr. Avila Edwards' rock and foundation are her family. Her favorite pastime is spending time with her husband, daughter, and son. She also loves running with her dog Boston, being outdoors, and playing the violin and piano.

Services Offered

Professional Positions and Honors

Dr. Avila Edwards’ strong interest in childhood obesity is reflected in her positions and honors:

  • Chapter Chair and Member, Texas Pediatric Society, Texas Chapter of the American Academy of Pediatrics, 2016 
  • President, Texas Pediatric Society, Texas Chapter of the American Academy of Pediatrics, 2012-2013
  • Editorial Board Member, American Academy of Pediatrics Healthy Active Living for Families Project
  • Contributing writer, “Clinical Care of the Child with Obesity,” published by McGraw Hill Education, December 2015.
  • Committee Member, Texas Medical Association Council on Science and Public Health. Scholar, Texas Medical Assocation Leadership College, 2011-2012
  • Member, Travis County Medical Society and TCMS delegate to the Texas Medical Association.
  • Alternate Delegate to the Texas Medical Association House of Delegates, Travis County Medical Society
  • Secretary, Texas Pediatric Society Executive Board 2009-2011
  • Co-chair, Texas Pediatric Society Legislative Committee 2008-2011
  • Chair, Texas Pediatric Society Obesity Committee, 2006-2011
  • John Covert Watson Award for Vision, Children in Nature, 2011
  • NICHQ Grant Recipient, Mobilizing Healthcare Professionals as Community Leaders in the Fight Against Childhood Obesity, Project Team Leader, 2009
  • American Academy of Pediatrics Special Achievement Award, 2007, 2008
  • Texas Pediatric Society Executive Board Award, 2006
  • Member, Texas Medical Association
  • Member, American Academy of Pediatrics
  • Member, Texas Parks and Wildlife Department Advisory Board
  • Member, Hispanic Physicians Association

Recommended Resources

General Pediatric Information:
Childhood Nutrition and Obesity:
Parenting and Child Development Books:
  • Touchpoints by T. Berry Brazelton
  • Solve Your Child's Sleep Problems by Richard Ferber MD
  • The Happiest Baby on the Block by Harvey Karp MD
  • A Parent's Guide to Childhood Obesity: A Roadmap to Health by Sandra Hassink

Joined ARC

2012

Education

B.A. in Biochemistry, Magna cum laude, Harvard University, Cambridge, MA, 1995

Medical School

Harvard Medical School, Boston, MA 1999

Residency / Internship

Baylor College of Medicine, Houston, TX, 2002

Certification

Board Certified in Pediatrics

Languages

Spanish

Comments or Questions?