ARC MyChart Maintenance: Due to technical maintenance, ARC MyChart will be unavailable Saturday, August 22, 7:00pm – Sunday, August 23, 7:00am. Call 512-272-4636 to schedule a visit or speak with a nurse.
Austin Regional Clinic (ARC) doctors, advanced practice clinicians (APCs), staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our doctor and APC ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
ARC partnered with Press Ganey to collect patient feedback about their doctor’s or APC’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the doctor or APC bio page on the website. We calculate our doctor and APC star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
No. Only patients having an outpatient visit by an ARC physician or APC receive a survey. The results are based entirely from patients who have actually been treated by the physician or APC in our clinics.
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
Dr. Linnell was born in Tehran, Iran, but grew up in Austin, TX, from age six onward. When she's not working, she can be found outside with her husband, toddler, and dogs. Or in the kitchen, since "I absolutely love to cook (but I'm a terrible baker!)." Dr. Linnell's favorite outdoor spot is Zilker Park, where she spent many enjoyable hours at Barton Springs with her friends while growing up, and now loves the weekend train rides on the Zilker Zephyr with her son.
Our pediatric doctors and advanced practice clinicians (APCs) work closely with our dedicated ARC specialists who see children to coordinate your child's care. All ARC clinicians can access your child's health records directly without delay, resulting in more convenient and timely quality care for you and your child. Together, we emphasize prevention, evidence-based treatment, comprehensive care, and building long-term relationships.
I chose a career in pediatrics because there has always been something really special to me about the hope and joy in children's hearts. As a pediatrician, I get to see this every day, while making sure they are growing up to be healthy, happy adults. The most important part of caring for a patient is taking the knowledge I've gained in my training and tailoring that to the patient and their family. The best care is evidence-based, individualized care that a family is comfortable with and truly understands.
ARC Pediatrics provides behavioral evaluations to gather information to help your child and family.
Developmental and Autism screenings are tests that help diagnose developmental challenges in children.
A flu vaccine can help prevent flu-related visits each year. CDC recommends everyone six months and older get vaccinated every flu season.
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Regular dental care should begin by 1 year of age, with a dental check-up at least twice each year for most children. Some children may need check-ups more often.
Hearing screenings are tests to help identify hearing loss in children and its severity.
If you choose to breastfeed, your ARC pediatrician, Ob/Gyn, advanced practice clinician (APC), or care team can provide advice and recommendations. We also partner with Breastfeeding Success (BFS) to help new parents with specialized educational materials, classes, and visits with a lactation consultant, as needed.
Hearing loss screenings for newborns help determine if your baby has hearing loss.
ARC pediatric eye exams check eye health and scan for amblyopia risk factors, blurry vision, farsightedness, nearsightedness, vision loss, and more.
Immunizations are a safe, effective way to protect children from diseases, including some cancers, as well as hospitalization, disability, and death. It is important to maintain routine immunizations during a pandemic or other public health emergency to prevent further outbreaks.
Preparing for your baby's arrival is an exciting time that can raise questions about the health care your child will receive. A free ARC Pediatric Meet & Greet is an excellent opportunity for you to learn about our practice and inquire about an individual doctor's or advanced practice clinician's (APC) philosophy of caring for infants, children, and teens.
Our dedicated pediatricians and advanced practice clinicians (APCs) offer comprehensive 3-day and 2-week newborn visits designed to ensure the health and well-being of your newest family member.
ARC offers telemedicine visits for primary and specialty care. ARC doctors and advanced practice clinicians (APCs) can quickly evaluate you for a new health issue or follow up with you via a phone call or video visit from the comfort of your home.
A well-check exam focuses on maintaining your child’s health and is a time to discuss preventive care. Our doctors and advanced practice clinicians (APCs) cover growth, development, immunization updates, health, safety, nutrition, physical fitness, puberty, acne, learning, behavioral questions, and family and social concerns.
512-295-1333 Fax: 512-406-7327
Rating based on “Did the doctor or advanced practice clinician (APC) provide the care you expected?”
It’s always a pleasure seeing Dr Linnell and her nurse. I love that Dr Linnell is always ready to hear any questions or concerns without any judgement. I look forward to our well-child visits because Dr Linnell is amazing and gives me the reassurance I need about my children’s health.
We love this team. Unfortunately this last visit was slower than typical which caused some unusual stress. Unsure of why the wait time. It’s tough when you have a baby and you’re trying to keep them occupied for an hour while waiting for doctor + time with doctor + waiting again for shots (which I think was too long this time- usually speedy), then shots. + labs on top of all the above made this visit hard. If we could have moved through the pieces faster we could have helped manage our son more easily. I realize speed is not always possible but just providing feedback for consideration. Especially for the really little ones. It’s easier for our older kid to wait. Thanks y’all
Dr. Linnell is absolutely amazing with our son as well as very thorough! She is very knowledgeable and professional, super nice, and I would recommend her to anyone for pediatric care! We are very lucky we found her!
Dr. Linnell and her nurse are truly the best! As a mom, it means everything to have a pediatric team that is not only incredibly knowledgeable but also kind, patient, and genuinely cares about my children. Dr. Linnell always takes the time to listen, thoroughly answer my questions, and make sure I feel confident before we leave. Nurse is just as wonderful, she is so compassionate, and always makes my boys feel comfortable and at ease. You can tell they both love what they do, and it shows in every interaction. I am beyond grateful to have them caring for my children and would recommend them to any family looking for exceptional pediatric care. Thank you both for everything you do!
Dr Linnell is great with my baby but what’s just as important, she is great with me! She has wonderful interpersonal communication skills
Particularly liked our provider, Dr. Linnell. What a blessing and privilege to have a MD such as her
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Surgical clinicians are specially trained and licensed physicians who can perform surgical procedures to treat injuries, diseases, and other health conditions. Surgical clinicians can also diagnose and manage medical conditions, oversee pre-operative and post-operative care, and work closely with your primary care team to coordinate your care.
Non-surgical clinicians are highly trained and licensed physicians, physician assistants, and nurse practitioners who specialize in diagnosing, managing, and treating medical conditions through non-surgical medical care.
Children (ages 3-11) Adolescents (ages 12-18) Toddlers (ages 0-2)