Austin Regional Clinic

Austin Regional Clinic

Austin Regional Clinic

Marjan Linnell

Marjan A. Linnell, MDVideo Bio

Pediatrics

4.5 of 5
(402) View Reviews
About our provider ratings

ARC Patient Feedback

Guide to ARC Patient Feedback and Ratings

Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

The below guide provides details about how we collect and share our patient feedback.

Who runs the survey?

ARC partnered with the local Austin company Humm Systems to install feedback tablets in our exam rooms to collect patient feedback at the time of the doctor’s visit. Humm is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

How do patients receive the survey?

Tablets are either available in the exam room or at the front desk. All patients can provide feedback on the tablets at any time during or after their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

Do you post all positive and negative comments?

ARC posts all positive and negative patient feedback that is relevant to the visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

What questions do we ask?

ARC asks five basic questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Feedback tab on the provider bio page on the website. We calculate our star ratings based on responses to the below questions.

  1. Ease of making appointment
  2. Helpfulness of front desk staff
  3. Helpfulness of medical staff
  4. Did doctor or NP/PA provide you with the care you expected?
  5. How likely is it that you refer a friend or family member to this doctor or NP/PA?

Why don’t all providers display a rating?

Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

Can anyone complete a survey or post a comment about a physician?

No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician.

How is patient information protected?

Patients are anonymous when they fill out the feedback tablets. There is no personally identifiable information displayed at any time.

Dr. Linnell is currently accepting new patients.
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More Info

“ I chose a career in pediatrics because there has always been something really special to me about the hope and joy in children’s hearts. As a pediatrician, I get to see this every day, while making sure they are growing up to be healthy, happy adults. The most important part of caring for a patient is taking the knowledge I’ve gained in my training and tailoring that to the patient and their family. The best care is evidence based, individualized care that a family is comfortable with and truly understands.”

Personal Summary

Dr. Linnell was born in Tehran, Iran, but grew up in Austin, TX from age six on. When she’s not working, she can be found outside with her husband, toddler, and dogs. Or in the kitchen, since “I absolutely love to cook (but I’m a terrible baker!).” Dr. Linnell’s favorite outdoor spot is Zilker Park, where she spent many enjoyable hours at Barton Springs with her friends while growing up, and now loves the weekend train rides on the Zilker Zephyr with her son.

Services Offered

Professional Positions and Honors

Dr. Linnell holds these memberships and honors:
  • Travis County Medical Society
  • American Academy of Pediatrics
  • Texas Pediatric Society
    • Co-Chair, Obesity Committee
    •  Community Access to Children’s Health (CATCH) Committee
  • Special Achievement Award, American Academy of Pediatrics/Texas Chapter, 2016.
  • Clinical Excellence Annual 2nd Year Resident Award, 2013

Recommended Resources

Joined ARC

2016

Education

B.S. in Human Biology with highest honors, Dean’s List, The University of Texas at Austin, 2007

Medical School

Baylor College of Medicine, Houston , TX, 2011

Residency / Internship

Children’s Medical Center, University of Texas Southwestern, Dallas, TX, 2014

Certification

Board Certified in Pediatrics

Comments or Questions?