COVID-19 updates Masking policy Scheduling help Bright HealthCare will not offer their plan in Texas in 2023
Patients, help us protect our high-risk patients - please wear a mask if you have respiratory symptoms, a positive COVID-19 test, or COVID-19 exposure.
Please pay your bill online at mychartarc.com or arcbillpay.com. We do not contract with any third-party bill-pay service. Questions? Visit arccontact.com 24/7 or call 512-407-8686 during business hours.
We are experiencing some technical issues with online scheduling. If you need to schedule an appointment, please click here to request an appointment or call 512-272-4636.
Bright HealthCare have assured us they will cover their members through 2022. ARC is still here to care for you and your family. Check our insurance page for the 2023 Exchange plans we accept.
Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
ARC partnered with Binary Fountain to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Binary Fountain is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
Accepting new patients ARC Medical Plaza Specialty Ages seen from 0 to 99
Dr. Wichterman grew up InSpringfield, IL. When he is not at work, he enjoys cooking dinner at home, playing the piano, golfing, hiking, and spending time with his wife, Jenny, and dog, Daphne. Dr. Wichterman and his wife enjoy outdoor patios where they can bring Daphne along!
Dermatology is a fascinating field within medicine that still relies primarily on a careful physical exam, recognition of patterns, and attention to detail in arriving at the most correct diagnosis. Dermatologists provide a unique perspective to the patient’s medical team, as diagnosing rare conditions requires a broad scope of knowledge that continues to grow over the course of a career. My approach is to carefully review treatment options with my patients to help them find the course that best aligns with their personal situation and belief. It is rewarding to have effective dermatology treatment options and follow the patient’s improvement and the impact it has on their day-to-day life.
Your ARC dermatologist will help you decide on the best treatment plan for your acne.
A skin biopsy is done by removing cells or skin samples from your body for laboratory examination. The skin samples are used to help diagnose skin conditions and determine a treatment plan for you.
Detecting severe skin conditions early can improve your quality of life. Our ARC dermatologists can provide the proper care for skin cancer and other skin lesions.
Find out what is causing your hair loss and receive treatment to get your hair back to a healthy state.
The evaluation of suspicious moles and skin areas can help detect skin cancer and chronic conditions.
Contact dermatitis is a reaction that happens after your skin comes in direct contact with certain substances. Patch testing can be done to find the substance that's causing the rash.
ARC offers telemedicine visits for primary and specialty care. Doctors can quickly evaluate you for a new health issue or follow up with you via a phone call or video visit from the comfort of your home.
Learn More
512-260-1581 Fax: 512-406-7309
Rating based on the helpfulness of the doctor's nurse and/or medical assistant (MA)
Almost no waiting - first appointment of the day.
It was a bad experience that I would never want to recreate
Dr. Cheng always makes us feel like people, not a number. He is amazing and we are so proud to trust him with our kiddos.
I was given all the time needed for a thorough exam This is very important to me
Showed concern and compassion while being very professional. Made me feel relaxed and properly informed about my issue Am very glad that I have someone like him caring for me
ARC waiting time to see a specialist is longer than normal.
Dr. Wichterman is currently accepting new patients.
Children (ages 3-11) Adolescents (ages 12-18) Toddlers (ages 0-2)