Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
Accepting new patients ARC Kyle Plum Creek Ages seen: 16 - 99 Joined ARC: 2022
Michelle grew up in the Midwest, Illinois and Missouri. When she is not working, she enjoys spending time with friends, family, and her dogs, working out, hiking, rock climbing, cooking, tending to her plants, and traveling. Her favorite local spot is Lady Bird Lake – “I love the energy of everyone being active and enjoying both the city skyline and natural scenery!”
Learn more about Physician Assistants.
I love helping, caring for, and empowering other people and thrive on challenges, so medicine is a perfect fit for me. I am passionate about preventive medicine and guiding people to live their best lives, whatever those goals look like for them. I collaborate with my patients, spending as much time as needed to understand each other, answer questions, and educate them. I work hard to balance efficiency and warmth with the goal that every patient leaves feeling seen, heard, and reassured.
You can schedule an office visit to discuss mental health concerns, medication refills, and follow-up care. Your primary care team may utilize screening tools during office visits to identify potential mental health concerns, enabling them to provide appropriate resources and/or treatment options.
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An annual wellness exam helps you touch base with your ARC doctor, address health issues, and talk about preventative measures for you.
Breast exams are check-ups, mammograms, and other types of screenings that look for for changes or problems in the breast tissue.
Chronic healthcare management includes care for patients with high blood pressure, diabetes, high cholesterol, and other chronic health conditions.
A flu vaccine can help prevent flu-related visits to the doctor each year. CDC recommends everyone 6 months and older get vaccinated every flu season.
Immunizations help provide immunity to children and adults before they are exposed to potentially harmful diseases like hepatitis B, measles, mumps, polio, and more.
A Medicare Wellness visit a benefit provided to patients with a Medicare insurance plan. It is conducted by a dedicated Medical Wellness Provider at ARC, where you can expect a review of your health that includes vaccinations, cancer screenings, and more.
ARC offers mental health medication management for patients with behavioral or cognitive health conditions.
ARC Family Medicine doctors can provide care, treatment, or referrals to address musculoskeletal issues that cause you pain and discomfort.
Annual pap tests are used to screen for cervical cancer.
Prostate screenings help detect early signs of prostate cancer.
Our providers are available 365 days a year for minor emergencies, including sprains, colds and flu, minor burns, seasonal allergies, and more. We're here for you on days, nights, weekends, and holidays.
ARC offers telemedicine visits for primary and specialty care. Doctors can quickly evaluate you for a new health issue or follow up with you via a phone call or video visit from the comfort of your home.
A well-check exam focuses on maintaining your child’s health and is a time to discuss preventive care. Our doctors and APCs cover growth, development, immunization updates, health, safety, nutrition, physical fitness, puberty, acne, learning, behavioral questions, and family and social concerns.
512-295-1333 Fax: 512-406-7327
Rating based on "Did the healthcare provider or doctor provide the care you expected?"
Her and her nurse always make me feel at ease.
All was good
Meystedt was attentive, knowledgeable and reassuring. All of my interactions with Meystedt have always been positive and I would highly recommend her to any visiting ARC. I have not had the same experience with other medical personnel at ARC in the past. Meystedt asked questions and really listened to my concerns whereas some doctors have been dismissive and rushed.
I needed to find a new primary care professional. PA-C Michelle Meystedt and her team were outstanding. They put my mind at ease and made me feel very comfortable being a new patient under their care.
Very friendly staff and very clean facility.
All is good. Thanks
ARC’s Michelle R. Meystedt, PA-C, discusses triggers and treatments for this common skin irritation.
June 26, 2024 3 min read
Orthopedics, Cardiology, and Family Medicine expand. Dr. Andino recognized.
February 21, 2024 < 1 min read
Children (ages 3-11) Adolescents (ages 12-18) Toddlers (ages 0-2)