Local health departments have not recommended additional vaccination beyond current guidelines. Texas health officials urge immunization to protect against and prevent the spread of measles. ARC has received additional vaccines for children and adults to keep the community protected. Read our measles vaccination guidelines.
Visit the DSHS website to track the current outbreak in Texas.
Pertussis, also known as whooping cough, is circulating in our area. The best thing you can do to guard your health against pertussis is check that you are up to date on your Tdap or DTap vaccines. If you suspect you may have contracted pertussis or came into contact with someone who was diagnosed, you should schedule an appointment with your primary care doctor or advanced practice clinician (APC). Read our pertussis local update.
ARC phone lines for scheduling, nurse triage, and clinics upgrade on Wednesday, July 23 at 7:00am. This upgrade will allow us to make highly anticipated improvements to our phone services over time. If you experience any phone issues call 512-272-4636.New and established patients can schedule or cancel appointments at 512-272-4636, ARC MyChart, or ARCappointments.com.
Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
ARC Far West Ages seen: 10 - 99 Languages: Medical Spanish Joined ARC: 2009
Dr. Childers only sees patients for same-day illness and injury visits. Patients should always follow up with their primary care physician (PCP) or advanced practice clinician (APC).
Dr. Childers is married to his high school sweetheart, and they have two boys. He enjoys spending time with his family, exploring Austin, road biking, snow skiing, reading non-fiction, and watching sports. He moved back to Texas after his residency, and is happy to be in the Austin area.
I chose Family Medicine because I love the challenging variety, as well as the opportunity to touch lives in multiple ways. Each day brings new challenges and personalities, and is therefore never dull or monotonous. With Urgent Care medicine, I find that I really enjoy the opportunity to help fix whatever pressing need the patient brings to me.
With ARC Same-Day Care, appointments are available 365 days a year for minor emergencies, including sprains, colds and flu, minor burns, seasonal allergies, and more. We're here for you on days, nights, weekends, and holidays.
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ARC offers telemedicine visits for primary and specialty care. ARC doctors and advanced practice clinicians (APCs) can quickly evaluate you for a new health issue or follow up with you via a phone call or video visit from the comfort of your home.
512-346-6611 Fax: 512-406-7315
Rating based on "Did the healthcare provider or doctor provide the care you expected?"
Dr. Childers is engaging and very thorough. He actively listens and offers multiple treatments to match your comfort level. My first doctor at ARC was Dr. David Woerner and Dr. Childers reminds me of him in the way he instills confidence, is respectful, and entirely delightful.
Dr is careful
I had excellent friendly care from everyone!
Dr Childers very communicative explained everything. Didn’t seem like in a hurry like several providers. Genuine caring follow up email etc. couldn’t recommend more. Wish he could be my primary!
Good “bedside manner”. Thank you.
Both the doctor and the nurse were helpful in educating me and supporting me. The only area for improvement was that the nurse did not provide the home care supplies as promised by the doctor. Overall, the visit was efficient and highly satisfactory.
In an article on KUT News, Dr. Jacob Childers, Chief Medical Director of NormanMD, a virtual urgent care service powered by ARC, talked about the recent rise in norovirus cases.
February 10, 2025 1 min read
AUSTIN, TX – NormanMD, one of the largest urgent care telemedicine providers in Central Texas, and the Austin Board of REALTORS® (ABoR), a trade association serving over 18,000 real estate professionals across 18 counties in Central Texas, announced today a new partnership enabling ABoR members to receive discounted subscriptions on 24/7 virtual urgent care visits powered by Austin Regional Clinic (ARC).
March 9, 2022 3 min read
November 17, 2020. Austin Regional Clinic (ARC) has launched subscription plans for eMD Access, its 24/7 on-demand telemedicine service. For the last four years, the much-used service has been available only to ARC employees and members of other insurance and employer plans; beginning today, it is open to anyone.
November 18, 2020 3 min read
Surgical providers are specially trained and licensed physicians who can perform surgical procedures to treat injuries, diseases, and other health conditions. Surgical providers can also diagnose and manage medical conditions, oversee pre-operative and post-operative care, and work closely with your primary care team to coordinate your care.
Non-surgical providers are highly trained and licensed physicians, physician assistants, and nurse practitioners who specialize in diagnosing, managing, and treating medical conditions through non-surgical medical care.
Children (ages 3-11) Adolescents (ages 12-18) Toddlers (ages 0-2)