Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
Accepting new patients ARC South 1st Specialty and Pediatrics Ages seen: 0 - 18 Languages: Spanish Joined ARC: 2023
Dr. Hamilton’s family was in the Air Force and was stationed in several places before the family moved to San Antonio when she was 12. In her free time, Dr. Hamilton enjoys hiking, cycling, cooking, and baking. She is married with three adult children and “one good dog.”
At three years old, I said I was going to be a doctor when I grew up, and I never changed my mind. I was the oldest of seven children and enjoyed taking care of babies. I love watching them grow and develop unique personalities, and in doing so, I touch the future. I have the honor and privilege of participating in the miraculous unfolding of a new life, from birth to adulthood. I forge relationships with families, share the joys of their parenting journey, and support them through the challenges. I love my job!
ARC Pediatrics provides behavioral evaluations to gather information to help your child and family.
Developmental and Autism screenings are tests that help diagnose developmental challenges in children.
A flu vaccine can help prevent flu-related visits to the doctor each year. CDC recommends everyone 6 months and older get vaccinated every flu season.
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Hearing screenings are tests to help identify hearing loss in children and its severity.
If you choose to breastfeed, your ARC pediatrician, ob/gyn, and care team can provide advice and recommendations. We also partner with Breastfeeding Success (BFS) to help new parents fwith specialized educational materials, classes, and visits with a lactation consultant, as needed.
Hearing loss screenings for newborns help determine if your baby has hearing loss.
ARC pediatric eye exams check eye health and scan for amblyopia risk factors, blurry vision, farsightedness, nearsightedness, vision loss, and more.
Immunizations are a safe, effective way to protect children from diseases, including some cancers, as well as hospitalization, disability, and death. It is important to maintain routine immunizations during a pandemic or other public health emergency to prevent further outbreaks.
Preparing for your baby's arrival is an exciting time that can raise questions about the health care your child will receive. A free ARC Pediatric Meet & Greet is an excellent opportunity for you to learn about our practice and inquire about an individual doctors' philosophy of caring for infants, children, and teens.
When you have concerns about your child’s mental or behavioral health, your ARC pediatrician can conduct a screening or refer you to a provider who can determine the kind of help you need and help you access the right resources for your child.
Our dedicated pediatricians offer comprehensive 3-day and 2-week newborn visits designed to ensure the health and well-being of your newest family member.
ARC offers telemedicine visits for primary and specialty care. Doctors can quickly evaluate you for a new health issue or follow up with you via a phone call or video visit from the comfort of your home.
A well-check exam focuses on maintaining your child’s health and is a time to discuss preventive care. Our doctors and APCs cover growth, development, immunization updates, health, safety, nutrition, physical fitness, puberty, acne, learning, behavioral questions, and family and social concerns.
512-443-1311 Fax: 512-406-6266
Rating based on "Did the healthcare provider or doctor provide the care you expected?"
The doctor recommended therapy for one of my children, but didn't have any resources to help me find a therapist and suggested Google. She was very good other than that. I was almost in tears because the entire situation was stressful and the two nurses calling patients back made it worse.
The doctor expressed surprise that our baby was born a week ago yet was just coming in today for the first pediatric visit. We set the appointment up based on the dates given to us by the front desk staff, who asked the birth date of our daughter, I.e., they knew this appointment was a week after her birth and did not flag that was an issue. The baby has lost weight since birth and we would be in a better position if we saw the doctor earlier. Front desk staff doesn’t seem to know best practices regarding when first pediatric visits need to be scheduled.
We got to the appointment early and was taken back quickly! Doctor and nurse were both pleasant professional, and caring.
Everyone's good nice knowledgeable and patient
Our usual doctor is at the Slaughter location and is always so helpful and provides useful tips/information. This particular doctor was not helpful at all in my experience. When I shared my concerns, she would just respond with a painful look on her face, and made me feel as if I wasn't doing my job as a mother. It was a very hard visit. I will not be returning.
I liked that they were respectful with me and my daughter
Welcome to the Pediatrics team at ARC South 1st Specialty & Pediatrics!
August 9, 2023 < 1 min read
Children (ages 3-11) Adolescents (ages 12-18) Toddlers (ages 0-2)