Austin Regional Clinic

Austin Regional Clinic

Austin Regional Clinic

Mark Ambler

Mark S. Ambler, MD

Family Medicine

ARC Patient Feedback

Guide to ARC Patient Feedback and Ratings

Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

The below guide provides details about how we collect and share our patient feedback.

Who runs the survey?

ARC partnered with the local Austin company Humm Systems to install feedback tablets in our exam rooms to collect patient feedback at the time of the doctor’s visit. Humm is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

How do patients receive the survey?

Tablets are either available in the exam room or at the front desk. All patients can provide feedback on the tablets at any time during or after their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

Do you post all positive and negative comments?

ARC posts all positive and negative patient feedback that is relevant to the visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

What questions do we ask?

ARC asks five basic questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Feedback tab on the provider bio page on the website. We calculate our star ratings based on responses to the below questions.

  1. Ease of making appointment
  2. Helpfulness of front desk staff
  3. Helpfulness of medical staff
  4. Did doctor or NP/PA provide you with the care you expected?
  5. How likely is it that you refer a friend or family member to this doctor or NP/PA?

Why don’t all providers display a rating?

Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

Can anyone complete a survey or post a comment about a physician?

No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician.

How is patient information protected?

Patients are anonymous when they fill out the feedback tablets. There is no personally identifiable information displayed at any time.

Dr. Ambler currently has long wait times for new patients, but recommends the physicians listed below:

ARC Southwest
📞 512-282-8967📞 512-282-8967

More Info

Medical care is a cooperative effort that includes physician advice,patient preferences, and a combination of treatment with lifestyle changes, supplements, and medications.

Dr. Ambler highly recommends his ARC Southwest colleagues below for ARC patients who would like to transfer to a new doctor or new patients wanting to establish care at Austin Regional Clinic.

Family Medicine:
Internal Medicine:

Personal Summary

Dr. Ambler enjoys playing basketball, tennis, and swimming with his two children. He is currently taking piano lessons with his daughter, and believes that you really can teach an old dog new tricks.

Professional Positions and Honors

  • Volunteer Physician, Volunteer Healthcare Clinic.
  • "Super Doctors," Texas Monthly, 2017, 2018

Recommended Resources

📅 Request an Appointment with Mark S. Ambler, MD

Joined ARC

2001

Education

B.A. in Biology, Rice University, Houston, TX, 1994.

Medical School

University of Texas at Houston Medical School, Houston, TX, 1998.

Residency / Internship

Memorial Southwest Family Practice Program, Houston, TX, 2001.

Certification

Board Certified in Family Medicine.

Languages

Spanish, French

Comments or Questions?