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Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
ARC Far West Ages seen: 18 - 99 Joined ARC: 2014
Dr. Ericson currently has long wait times for new patients.
If Dr. Ericson is your primary care provider, please book your appointment via your ARC MyChart account or call 512-ARC-INFO (512-272-4636).
New and established patients who would like to book online can view additional scheduling options with the following recommended doctors or advanced practice clinicians (APCs). Click Book Now on their web bio to schedule.
Originally from the Corpus Christi area, Dr. Ericson enjoys reading, exercising, baking for family and friends, and traveling. She also enjoys walking around Lady Bird Lake with friends.
I always knew I wanted to work with patients from an inclusive perspective, managing all aspects in the context of each unique individual. I believe that most of what we need to diagnose and treat is found in listening to the patient. There is nothing more fulfilling than establishing long-standing therapeutic relationships and empowering people to achieve better health and quality of life.
An annual wellness exam helps you touch base with your ARC physician or advanced practice clinician (APC), address health issues, and talk about preventative measures for you.
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Chronic healthcare management includes care for patients with high blood pressure, diabetes, high cholesterol, and other chronic health conditions.
Austin Regional Clinic offers annual diabetic retinopathy screenings to our patients with diabetes. Screening is easy, takes less than five minutes to complete, and does not require any pupil dilatation or eye protection.
A flu vaccine can help prevent flu-related visits each year. CDC recommends everyone 6 months and older get vaccinated every flu season.
Immunizations help provide immunity to children and adults before they are exposed to potentially harmful diseases like hepatitis B, measles, mumps, polio, and more.
Medicare Wellness visits are an annual benefit provided to patients with a Medicare, Medicare Advantage, or Medicare Supplement insurance plan. These visits include a review of your health, medications, health history, and more.
Preventive health care services focus on preventing diseases and conditions caused by environmental factors, genetic predisposition, disease agents, and lifestyle choices.
ARC offers telemedicine visits for primary and specialty care. ARC doctors and advanced practice clinicians (APCs) can quickly evaluate you for a new health issue or follow up with you via a phone call or video visit from the comfort of your home.
512-346-6611 Fax: 512-406-7315
Rating based on "Did the healthcare provider or doctor provide the care you expected?"
Very sympathetic
This appointment was for my annual Medicare Wellness visit. Dr. Ericson is an outstanding and thorough physician and a very kind and understanding individual. Physical exam and screenings conducted and a review of recent tests, status of immunizations, and medications covered. Received guidance on my health goals and one of my medications was adjusted. I came away from my visit with more knowledge and confidence about my health. Thank you,, Dr. Ericson!
Dr. Erickson seemed concerned about my heart attack and took time to get more details about me.
Dr. Ericson wanted me to see a cardiologist as soon as possible so she called one of the cardiologist across the street and they were able to see me within the hour. This was a Friday afternoon around 2:00. I know it was meant to happen the way the appointments work out. The PA was great! She knows her stuff!
Dr Ericson is excellent and she always tries to help me in every way she can, and her assistant is excellent as well.
My wife and I have had the wonderful experience working with Dr. Stephanie Ericson for a number of fortunate years. Dr. Ericson is phenomenal in every sense of the word, medical knowledge, expertise in our medical conditions and a true sense of professional caring. God bless Dr. Ericson and her phenomenal staff.
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Six ARC physicians have been named 2024 Texas Super Doctors® "Rising Stars." See who made the list!
June 21, 2024 < 1 min read
“Obesity is a chronic, relapsing disease,” says Dr. Stephanie A. Ericson, Internal Medicine physician with ARC Healthiness at ARC Far West, “And it is one of the leading preventable causes of death in the US.” Learn more in this recent podcast of the ARC Healthcare Minute.
July 25, 2022 < 1 min read
Surgical providers are specially trained and licensed physicians who can perform surgical procedures to treat injuries, diseases, and other health conditions. Surgical providers can also diagnose and manage medical conditions, oversee pre-operative and post-operative care, and work closely with your primary care team to coordinate your care.
Non-surgical providers are highly trained and licensed physicians, physician assistants, and nurse practitioners who specialize in diagnosing, managing, and treating medical conditions through non-surgical medical care.
Children (ages 3-11) Adolescents (ages 12-18) Toddlers (ages 0-2)