Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
ARC Far West Ages seen: 18 - 99 Joined ARC: 2014
Dr. Ericson currently has long wait times for new patients. Please see below for physicians and advanced practice clinicians (APCs) she recommends to new patients wanting to transfer or establish care at ARC.
If Dr. Ericson is your primary care physician, please book your appointment via your ARC MyChart account or call 512-ARC-INFO (512-272-4636).
Originally from the Corpus Christi area, Dr. Ericson enjoys reading, exercising, baking for family and friends, and traveling. She also enjoys walking around Lady Bird Lake with friends.
I always knew I wanted to work with patients from an inclusive perspective, managing all aspects in the context of each unique individual. I believe that most of what we need to diagnose and treat is found in listening to the patient. There is nothing more fulfilling than establishing long-standing therapeutic relationships and empowering people to achieve better health and quality of life.
You can schedule an office visit to discuss mental health concerns, medication refills, and follow-up care. Your primary care team may utilize screening tools during office visits to identify potential mental health concerns, enabling them to provide appropriate resources and/or treatment options.
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An annual wellness exam helps you touch base with your ARC doctor, address health issues, and talk about preventative measures for you.
Chronic healthcare management includes care for patients with high blood pressure, diabetes, high cholesterol, and other chronic health conditions.
Austin Regional Clinic offers annual diabetic retinopathy screenings to our patients with diabetes. Screening is easy, takes less than five minutes to complete, and does not require any pupil dilatation or eye protection.
A flu vaccine can help prevent flu-related visits to the doctor each year. CDC recommends everyone 6 months and older get vaccinated every flu season.
OPTIFAST® is a physician-supervised, total meal replacement program, and is a thoroughly studied, medically created liquid formula plan to help you lose weight and improve your health.
Immunizations help provide immunity to children and adults before they are exposed to potentially harmful diseases like hepatitis B, measles, mumps, polio, and more.
A Medicare Wellness visit a benefit provided to patients with a Medicare insurance plan. It is conducted by a dedicated Medical Wellness Provider at ARC, where you can expect a review of your health that includes vaccinations, cancer screenings, and more.
Preventative health care services focus on preventing diseases and conditions caused by environmental factors, genetic predisposition, disease agents, and lifestyle choices.
ARC offers telemedicine visits for primary and specialty care. Doctors can quickly evaluate you for a new health issue or follow up with you via a phone call or video visit from the comfort of your home.
512-346-6611 Fax: 512-406-7315
Rating based on "Did the healthcare provider or doctor provide the care you expected?"
She is very thorough and takes a lot of time talking with you and going over labs, etc. She is EXCELLENT!
I am going to have knee surgery in a month or so. She did everything she was supposed to do to make sure I am healthy enough for the surgery. She explained a lot about how the surgery may affect my diabetes and blood sugars. I feel better about the surgery and am ready for it to happen soon.
She asks questions and listens to what I have to say in response.She always has really great medical professionals assisting her.
Appreciate Dr Ericson’s careful consideration of my concerns and symptoms, and her treatment guidance.
Lab on the same day is so helpful!
Everything went great. My only issue is that getting in for your yearly mammogram is near impossible. It’s like getting one every year and 1/2 since you have to book 6 months out.
Six ARC physicians have been named 2024 Texas Super Doctors® "Rising Stars." See who made the list!
June 21, 2024 < 1 min read
“Obesity is a chronic, relapsing disease,” says Dr. Stephanie A. Ericson, Internal Medicine physician with ARC Healthiness at ARC Far West, “And it is one of the leading preventable causes of death in the US.” Learn more in this recent podcast of the ARC Healthcare Minute.
July 25, 2022 < 1 min read
Nine ARC physicians, representing seven specialties, have been named to the annual ‘Rising Stars’ listing. Find out who’s on the list!
June 23, 2022 < 1 min read
Children (ages 3-11) Adolescents (ages 12-18) Toddlers (ages 0-2)