Local health departments have not recommended additional vaccination beyond current guidelines. Texas health officials urge immunization to protect against and prevent the spread of measles. ARC has received additional vaccines for children and adults to keep the community protected. Read our measles vaccination guidelines.
Visit the DSHS website to track the current outbreak in Texas.
Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
ARC Far West Ages seen: 0 - 99 Joined ARC: 2021
Dr. Robinson grew up in Austin, and when he’s not working, he enjoys outdoor sports like fishing and running. He also likes spending time with his family and reading a good book. Among his favorite area locales are Barton Springs Pool and the Salt Lick for barbeque!
Learn more about Doctor of Osteopathic Medicine (DO).
I love the broad spectrum of care available to family medicine practitioners, and the relationships that develop with my patients. I have found that being an active listener and genuinely caring about the patient in front of me helps lead to a more accurate diagnosis, and a more satisfying experience for both of us.
With ARC Same-Day Care, appointments are available 365 days a year for minor emergencies, including sprains, colds and flu, minor burns, seasonal allergies, and more. We're here for you on days, nights, weekends, and holidays.
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ARC offers telemedicine visits for primary and specialty care. ARC doctors and advanced practice clinicians (APCs) can quickly evaluate you for a new health issue or follow up with you via a phone call or video visit from the comfort of your home.
512-346-6611 Fax: 512-406-7315
Rating based on "Did the healthcare provider or doctor provide the care you expected?"
Everything was easy. Very helpful and pleasant staff.
Dr Robinson was informative and provided options. He answered questions and listened patiently.
Had hoped to get an antibiotic but was told I have a virus so was not prescribed one, which I understand. Just hope I don’t get worse cause then it will mean another dr visit.
Very efficient The prescription has worked well however it was my understanding that I was getting ear drops as well Otherwise it was a great, quick, and effective visit
The front desk was so nice to me. And the physician was very kind. He remembered me from my last visit and well. And I was worried since it was an unusual issue, that I wouldn’t be taken seriously, but that wasn’t the case at all. He diagnosed me correctly and comforted me about my probable healing time and prescribed me everything he could to help encourage the healing for peripheral neuropathy in my toe. And it’s already healed and I’m just really thankful for his care and treatment and respect for what was a big scary issue to me, but a small issue for most people.
Thank you Doctor Robinson for listening me
We are pleased to announce that Brandon S. Robinson, DO, Family Medicine has joined the Same-Day Care team at ARC Far West. Dr. Robinson’s tip health tip is to be 1% better! Find out why.
November 10, 2021 1 min read
Surgical providers are specially trained and licensed physicians who can perform surgical procedures to treat injuries, diseases, and other health conditions. Surgical providers can also diagnose and manage medical conditions, oversee pre-operative and post-operative care, and work closely with your primary care team to coordinate your care.
Non-surgical providers are highly trained and licensed physicians, physician assistants, and nurse practitioners who specialize in diagnosing, managing, and treating medical conditions through non-surgical medical care.
Children (ages 3-11) Adolescents (ages 12-18) Toddlers (ages 0-2)