Austin Regional Clinic

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Austin Regional Clinic

Austin Regional Clinic

Marci Christensen

Marci J. Christensen, MA, CLT

Cosmetic Dermatology

ARC Patient Feedback

Guide to ARC Patient Feedback and Ratings

Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

The below guide provides details about how we collect and share our patient feedback.

Who runs the survey?

ARC partnered with the local Austin company Humm Systems to collect patient feedback about their doctor’s visit. We gather feedback from tablets in our exam rooms and text surveys. Humm is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

How do patients receive the survey?

Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Tablets with the feedback survey may be available in the exam room or at the front desk. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

Do you post all positive and negative comments?

ARC posts all positive and negative patient feedback that is relevant to the visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

What questions do we ask?

ARC asks five basic questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number four below. We calculate our location star ratings based on the responses to all the below questions.

  1. Ease of making appointment
  2. Helpfulness of front desk staff
  3. Helpfulness of medical staff
  4. Did doctor or NP/PA provide you with the care you expected?
  5. How likely is it that you refer a friend or family member to this doctor or NP/PA?

Why don’t all providers display a rating?

Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

Why can I only see comments from the last 30 days?

ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience we display the last 30 days of comments which are the most relevant for the practice.

Can anyone complete a survey or post a comment about a physician?

No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

How is patient information protected?

Patients are anonymous when they fill out the feedback tablets. There is no personally identifiable information displayed at any time.

Marci Christensen is currently working with Dr. Steven Rasmussen and is accepting new patients. ARC Southwest
📞 512-282-8967📞 512-282-8967

More Info

My love for helping people is why I chose medicine and why I find so much joy every day in my job. I have always had a fascination with the aesthetic side of medicine which has propelled me to try to learn as much as possible on the fundamentals and scope of aesthetic services available. I love sharing all my knowledge, experience and expertise with my patients to help them achieve their cosmetic goals. I believe it is so important to take an individual approach to each and every patient. Each of us is unique; and I love the challenge of creating a personalized treatment regimen that best delivers the results that he or she desires.

Personal Summary

Ms. Christensen is originally from Salt Lake City and has been in Texas since 1990. When she is not working, she spends time with her “two amazing children,” watching them play baseball, basketball, or run track. She and her children run together and enjoy sports and “anything outside.” Ms. Christensen’s favorite area spot is Mount Baldy in Wimberley, where, she says, it is worth the run up those stairs to enjoy the view from the top, “beautiful and breathtaking.” She says Mount Baldy is a great place to work out but also a great place to go and just enjoy the view.

Services Offered

Professional Positions and Honors

  • Educational Faculty Member, Lumenis Lasers
  • Trainer for various skin care product companies
  • ARC Leadership Academy, 2020

Recommended Resources

Joined ARC

2007

Education

B.S. in Health Science, Kaplan University, 2016

Certification

Certified Laser Technician and Aesthetic Consultant
Certified Medical Assistant

Comments or Questions?