Effective Monday, January 19, 2026, ARC opens a new specialty clinic, ARC Greenlawn Specialty, with 15 physicians and advanced practice clinicians (APCs) relocating practices to this clinic. If this change affects your appointment(s), you will receive communications via email, text, or phone. Please be sure to read all notifications from ARC. Read more.
Schedule your flu shot at your nearest ARC clinic to stay protected all season long. It's easy to get your flu shot:
ARC MyChart Maintenance: Due to technical maintenance, ARC MyChart will be unavailable Saturday, January 31, 7:00pm – Sunday, February 1, 7:00am. Call 512-272-4636 to schedule a visit or speak with a nurse.
Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
Accepting new patients ARC Medical Plaza Specialty Ages seen: 12 - 99 Joined ARC: 2025
Tiera Franklin has relocated her practice on Monday, September 15, 2025 from ARC Seton Northwest to ARC Medical Plaza Specialty. Read letter.
To continue your care at ARC Seton Northwest, Tiera Franklin recommends the physicians below.
Tiera Franklin grew up in Houston, TX. She dedicates her free time to spending time with her amazing husband, son, and fur baby Kloe. Tiera enjoys exploring new restaurants in Austin and finding new places to travel. Among her favorite local spots is The Domain.
Learn more about Nurse Practitioners.
My decision to pursue a career as an Ob/Gyn Nurse Practitioner is deeply rooted in my experience as a Labor & Delivery nurse. I had the privilege of supporting women through one of the most transformative and vulnerable moments of their lives. It was during these experiences that I realized my passion for women’s health and the profound impact I could have on their lives. I believe in providing compassionate, individualized care that empowers women to make informed decisions about their health. I value a holistic approach, and offer evidence-based care that promotes autonomy and supports women through every stage of their lives.
Adolescent gynecology includes an introduction to a gynecologist or advanced practice clinician (APC) and general health counseling, as well as discussion of any concerns.
The annual gynecological exam is a yearly preventative and diagnostic examination that helps monitor any ongoing physical or hormonal conditions. The examination typically includes a routine breast and pelvic exam and may include a screening for sexually transmitted diseases such as chlamydia or gonorrhea.
Learn More
Contraception (birth control) is any activity, medicine, or equipment used to prevent pregnancy. There are many types of birth control available for women who do not wish to become pregnant. The choice of a birth control method is a complex decision; ARC provides information and supporting patients' decision-making about birth control methods through contraceptive counseling.
Flu vaccines given during pregnancy help protect both the pregnant mother and the baby from flu. The influenza vaccine can be given during any trimester of pregnancy.
Gender Inclusive Care is an approach to healthcare that respects and responds to the diverse health needs and experiences of our patients, regardless of their gender identity and/or expression. We welcome our patients to an environment free from bias and discrimination that is tailored to each individual's health needs (i.e. gender-inclusive language and terminology).
Genetic screening is the process of testing for a genetic disorders that may be passed to offspring.
Your ARC physician or advanced practice clinician (APC) can refer you to a different ARC location or a medical provider outside of ARC for a mammogram screening.
Getting regular preventive care and screenings may help find cancer and other health risks early, when they are most treatable and more treatment options are available.
Prenatal care provides the best care for you and your unborn child. It also helps prepare you for the delivery of a healthy baby.
If you're planning to become pregnant, you want to take the best care of you and your baby to help reduce risks. Proper health before deciding to become pregnant is almost as important as maintaining a healthy lifestyle during pregnancy. We recommend you begin with a pre-pregnancy exam with an ARC Ob/Gyn physician or advanced practice clinician (APC).
Proper health before deciding to become pregnant is almost as important as maintaining a healthy lifestyle during pregnancy. We recommend you begin with a pre-pregnancy exam with an ARC Ob/Gyn physician or advanced practice clinician (APC)
A sonogram is a medical test that uses high-frequency sound waves, or ultrasound waves, to look at the organs and structures in your pelvic area.
STIs are infectious diseases passed from person to person through sexual contact. They may also be called STDs for sexually transmitted diseases.
512-260-1581 Fax: 512-406-7309
Rating based on "Did the healthcare provider or doctor provide the care you expected?"
I was very impressed with the friendliness of the clinical team and one of the ladies that helped me upon checking. I have never been in and out so quickly for an appointment. I’m happy I chose this place as my new office.
I was listened to and options were discussed for my health. I also like that my expectations were explained regarding how often we'll Women's exams occur.
She was so relatable and never once made me feel like a burden for complaining about not wanting to take out my Nexplanon. She was incredibly supportive and even let me be a little dramatic while she did the removal procedure. It made such an uncomfortable moment feel so much easier. I’m really grateful for her kindness and patience. I couldn’t have asked for a better experience!
The whole team of Women was phenomenal.
FNP Tiera Franklin was great and so was the nurse and other staff.
Dr. Franklin was professional, thorough, and gentle. Easiest and most comfortable annual check up ever.
Welcome to the Obstetrics/Gynecology (Ob/Gyn) team at ARC Seton Northwest!
February 10, 2025 < 1 min read
Surgical providers are specially trained and licensed physicians who can perform surgical procedures to treat injuries, diseases, and other health conditions. Surgical providers can also diagnose and manage medical conditions, oversee pre-operative and post-operative care, and work closely with your primary care team to coordinate your care.
Non-surgical providers are highly trained and licensed physicians, physician assistants, and nurse practitioners who specialize in diagnosing, managing, and treating medical conditions through non-surgical medical care.
Children (ages 3-11) Adolescents (ages 12-18) Toddlers (ages 0-2)