COVID-19 updates Masking policy Scheduling help Bright HealthCare will not offer their plan in Texas in 2023
Patients, help us protect our high-risk patients - please wear a mask if you have respiratory symptoms, a positive COVID-19 test, or COVID-19 exposure.
Please pay your bill online at mychartarc.com or arcbillpay.com. We do not contract with any third-party bill-pay service. Questions? Visit arccontact.com 24/7 or call 512-407-8686 during business hours.
We are experiencing some technical issues with online scheduling. If you need to schedule an appointment, please click here to request an appointment or call 512-272-4636.
Bright HealthCare have assured us they will cover their members through 2022. ARC is still here to care for you and your family. Check our insurance page for the 2023 Exchange plans we accept.
Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
ARC partnered with Binary Fountain to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Binary Fountain is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
Accepting new patients ARC Far West Medical Tower Ages seen from 0 to 99
Dr. Hansen met her husband at UT and they have been married for over 20 years, with five children (four boys and one girl), Labrador dogs, and cats. She loves to cook and entertain, as well as run, swim, and garden. “I grew up in Austin,” Dr. Hansen says, “and never want to leave!”
I feel so honored to be able to take part in bringing a life into the world. From teenagers, through pregnancy to menopause, I enjoy getting to know my patients and be a healing part of their lives.
Contraception (birth control) is any activity, medicine, or equipment used to prevent pregnancy. There are many types of birth control available for women who do not wish to become pregnant. The choice of a birth control method is a complex decision; ARC provids information and supporting patients' decision-making about birth control methods through contraceptive counseling.
Mammograms play a key role in early breast cancer detection and can help decrease breast cancer deaths. Often, a mammogram can detect cancer, noncancerous or benign tumors, and cysts before they can be felt. ARC offers both 2D and 3D mammography screenings.
A gynecologist sees patients of all ages for a wide variety of health issues, including pap tests, menopause, UTIs, birth control, well-checks, and STD testing and treatment.
Endometrial ablation is a procedure to remove a thin layer of tissue (endometrium) that lines the uterus. It's done to stop or reduce heavy menstrual bleeding.
Treating infertility requires knowing the causes. Female and male infertility can be caused by underlying diseases and conditions, including thyroid and parathyroid disorders & diseases and hormonal disorders.
Hysterectomy is surgery to remove the uterus. In some cases, other parts of the reproductive system may be removed.
Intrauterine insemination (IUI) is a procedure in which sperm is placed into the uterus using a small catheter. This treatment improves the chances of fertilization by increasing the number of healthy sperm that reach the fallopian tubes when the woman is most fertile.
An ARC Ob/Gyn physician can help treat menopause symptoms and help prevent osteoporosis and will work with you to recommend lifestyle changes and possibly medicine.
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Getting regular preventive care and screenings may help find cancer and other health risks early, when they are most treatable and more treatment options are available.
A pelvic ultrasound is a scan that looks at the organs and structures in your pelvic area.
STIs are infectious diseases passed from person to person through sexual contact. They may also be called STDs for sexually transmitted diseases.
ARC offers telemedicine visits for primary and specialty care. Doctors can quickly evaluate you for a new health issue or follow up with you via a phone call or video visit from the comfort of your home.
512-346-8888 Fax: 512-406-7321
Rating based on the helpfulness of the doctor's nurse and/or medical assistant (MA)
I had asked the administrator of my depot shot if my arm was going to be sore and the response was, "I am not sure." There was not attempt to have the question answered.
Loved
Dr. Hansen-Peterman is a great Doctor and very great nurses and staff. Thanks
Very cold having to wait with little clothing on in observation room
The doctor was very professional and personable.
Efficient, very little wait time, the doctor was professional and listened to my needs
Dr. Hansen-Peterman is currently accepting new patients for gynecology-only.
Children (ages 3-11) Adolescents (ages 12-18) Toddlers (ages 0-2)