ARC MyChart Maintenance: Due to technical maintenance, ARC MyChart will be unavailable Monday, July 20, 11:00pm – Tuesday, July 21, 12:00am. Call 512-272-4636 to schedule a visit or speak with a nurse.
Austin Regional Clinic (ARC) doctors, advanced practice clinicians (APCs), staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our doctor and APC ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
ARC partnered with Press Ganey to collect patient feedback about their doctor’s or APC’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the doctor or APC bio page on the website. We calculate our doctor and APC star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
No. Only patients having an outpatient visit by an ARC physician or APC receive a survey. The results are based entirely from patients who have actually been treated by the physician or APC in our clinics.
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
Beginning this fall, Dr. Hansen-Peterman will see all patients at ARC Northwest Hills Specialty. We will soon notify all patients impacted by this move. Read letter.
Dr. Hansen met her husband at UT, and they have been married for over 20 years, with five children (four boys and one girl), Labrador dogs, and cats. She loves to cook and entertain, as well as run, swim, and garden. "I grew up in Austin," Dr. Hansen says, "and never want to leave!"
I feel so honored to be able to take part in bringing a life into the world. From teenagers, through pregnancy to menopause, I enjoy getting to know my patients and be a healing part of their lives.
Adolescent gynecology includes an introduction to a gynecologist or advanced practice clinician (APC) and general health counseling, as well as discussion of any concerns.
The annual gynecological exam is a yearly preventative and diagnostic examination that helps monitor any ongoing physical or hormonal conditions. The examination typically includes a routine breast and pelvic exam and may include a screening for sexually transmitted diseases such as chlamydia or gonorrhea.
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Contraception (birth control) is any activity, medicine, or equipment used to prevent pregnancy. There are many types of birth control available for women who do not wish to become pregnant. The choice of a birth control method is a complex decision; ARC provides information and supporting patients' decision-making about birth control methods through contraceptive counseling.
ARC gynecologists and advanced practice clinicians (APCs) see patients of all ages for a wide variety of health issues, including pap tests, menopause, UTIs, birth control, well-checks, and STD testing and treatment.
Endometrial ablation is a procedure to remove a thin layer of tissue (endometrium) that lines the uterus. It's done to stop or reduce heavy menstrual bleeding.
Fertility care at ARC focuses on monitoring, maintaining, and restoring your reproductive and gynecological health.
Flu vaccines given during pregnancy help protect both the pregnant mother and the baby from flu. The influenza vaccine can be given during any trimester of pregnancy.
Intrauterine insemination (IUI) is a procedure in which sperm is placed into the uterus using a small catheter. This treatment improves the chances of fertilization by increasing the number of healthy sperm that reach the fallopian tubes when the woman is most fertile.
Your ARC physician or advanced practice clinician (APC) can refer you to a different ARC location or a medical provider outside of ARC for a mammogram screening.
ARC primary care and Ob/Gyn physicians and APCs can help treat menopause symptoms and help prevent osteoporosis and will work with you to recommend lifestyle changes and possibly medicine.
Getting regular preventive care and screenings may help find cancer and other health risks early, when they are most treatable and more treatment options are available.
A pelvic ultrasound is a scan that looks at the organs and structures in your pelvic area.
STIs are infectious diseases passed from person to person through sexual contact. They may also be called STDs for sexually transmitted diseases.
ARC offers telemedicine visits for primary and specialty care. ARC doctors and advanced practice clinicians (APCs) can quickly evaluate you for a new health issue or follow up with you via a phone call or video visit from the comfort of your home.
Well-woman exams at ARC help examine female patients and can help catch early signs of cancer and health problems. These annual checkups are also known as gynecological, pelvic, and annual exams.
512-338-8181 Fax: 512-406-7348
Rating based on “Did the doctor or advanced practice clinician (APC) provide the care you expected?”
Very kind and attentive
All was great!
The front desk staff was polite and kind. My nurse explained everything and made me feel comfortable. My doctor answered my questions patiently and went at a speed that made me feel safe.
It’s always a pleasure to see Dr. Hansen and ARC staff is great in any office she has ever practiced!
Dr. Peterman was very thorough and caring.
I was just getting a regular yearly woman’s health check up and I was extremely nervous because I was going to remove my 10 year IUD. The medical assistant and Dr. Kristen J. Hansen-Peterman made me feel extremely comfortable and informed with every question and doubt that I had, both were extremely professional quick and to the point. I was already set on my decision. I was just feeling anxious and the visit literally took 30 minutes, which was amazing in my personal opinion. I don’t like hospitals, but the office was super easy to find and the front desk was super sweet and helpful. Overall my experience was 10/10 and I would definitely recommend this office and doctor.
Know the signs of UTIs, yeast infections, BV, and when it’s time to see your gynecologist
October 13, 2025 2 min read
Four longtime ARC gynecologists move to ARC Seton Northwest on February 3, 2025.
January 16, 2025 < 1 min read
Dr. Hansen-Peterman is currently accepting new patients for gynecology-only.
Surgical clinicians are specially trained and licensed physicians who can perform surgical procedures to treat injuries, diseases, and other health conditions. Surgical clinicians can also diagnose and manage medical conditions, oversee pre-operative and post-operative care, and work closely with your primary care team to coordinate your care.
Non-surgical clinicians are highly trained and licensed physicians, physician assistants, and nurse practitioners who specialize in diagnosing, managing, and treating medical conditions through non-surgical medical care.
Children (ages 3-11) Adolescents (ages 12-18) Toddlers (ages 0-2)