Austin Regional Clinic

Austin Regional Clinic

Austin Regional Clinic

Ross Prochnow

Ross F. Prochnow, MD

Pediatrics

ARC Patient Feedback

Guide to ARC Patient Feedback and Ratings

Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

The below guide provides details about how we collect and share our patient feedback.

Who runs the survey?

ARC partnered with the local Austin company Humm Systems to install feedback tablets in our exam rooms to collect patient feedback at the time of the doctor’s visit. Humm is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

How do patients receive the survey?

Tablets are either available in the exam room or at the front desk. All patients can provide feedback on the tablets at any time during or after their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

Do you post all positive and negative comments?

ARC posts all positive and negative patient feedback that is relevant to the visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

What questions do we ask?

ARC asks five basic questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Feedback tab on the provider bio page on the website. We calculate our star ratings based on responses to the below questions.

  1. Ease of making appointment
  2. Helpfulness of front desk staff
  3. Helpfulness of medical staff
  4. Did doctor or NP/PA provide you with the care you expected?
  5. How likely is it that you refer a friend or family member to this doctor or NP/PA?

Why don’t all providers display a rating?

Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

Can anyone complete a survey or post a comment about a physician?

No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician.

How is patient information protected?

Patients are anonymous when they fill out the feedback tablets. There is no personally identifiable information displayed at any time.

Dr. Prochnow is currently accepting new patients.
ARC Quarry Lake
📞 512-338-8388📞 512-338-8388

More Info

I will do my very best in serving you and your family as your pediatrician. I enjoy questions you might have about your child and am always willing to talk to you about any concerns you may have.

Personal Summary

Dr. Prochnow enjoys reading, writing books and poetry, rock tumbling, exercising, and walking with his wife.  He and his wife, Valerie, whom he met in high school, have five children.  He is a member of numerous professional  medical organizations, and served as an Air Force pediatrician for seven years, during which time he held several leadership roles. Dr. Prochnow believes that his training as a pediatrician, combined with his own practical experience as a parent, enables him to provide the best of a well-rounded approach to your child's medical care.

Services Offered

Professional Positions and Honors

  • Fellow, American Academy of Pediatrics
  • Air Force Commendation Medal for his work in the pediatric field during his military tour, June 1987
  • America’s Most Honored Professionals 2016
  • Compassionate Doctor Award, 2011, 2012, 2015
  • Patients Choice Award, 2008-2015 
  • Super Doctors Award, Texas Monthly, 2010-201520162017, 2018
  • America's Best Physicians, 2015 & 2016

Recommended Resources

📅 Request an Appointment with Ross F. Prochnow, MD

Joined ARC

1988

Education

B.A. in Biochemistry, The University of Texas at Austin, Austin, TX, 1976

Medical School

Southwestern Medical School at Dallas, Dallas, TX, 1980

Residency / Internship

Keesler Medical Center, Biloxi, MS, 1983

Certification

Board Certified in Pediatrics

Comments or Questions?