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ARC MyChart Maintenance: Due to technical maintenance, ARC MyChart will be unavailable Saturday, March 14, 7:00pm – Sunday, March 15, 7:00am. Call 512-272-4636 to schedule a visit or speak with a nurse.
Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
Accepting new patients ARC Northwest Hills Specialty Ages seen: 18 - 99 Joined ARC: 2021
Dr. Black is from Corpus Christi, TX. He is a fourth-generation Texan and has traveled extensively across the state “to get to know my roots.” As a youth, Dr. Black spent summers in Austin with his grandparents and extended family. He is thrilled to be back in Austin to raise his own growing family. When he is not working, Dr. Black enjoys playing tennis and being outdoors, most especially with family, spent fishing, hunting, and hiking along the South Texas coast and beyond. He says, “it is a real joy to share the many wonders of nature with my grandchildren.” Dr. Black’s favorite Central Texas spot is Commons Ford Ranch Park, “a local hidden gem.”
I chose interventional cardiology because it is academically and scientifically interesting and challenging. It is a field that allows me to build long-term clinical relationships with my patients and families. A healthy heart is paramount to the optimal function of every system of the body, at every age. I believe a holistic, patient-centered approach to care is integral in earning the confidence of patients and their families. I deeply appreciate the intrinsic trust embedded in the decision to choose me as their physician. I respect how cultural identities, family dynamics, and social environments affect one’s individual values and lifestyles. These factors are essential in a collaborative approach to making fully informed decisions regarding treatment options.
Cardiac rhythm monitoring helps measure the rhythm of your heart in order to identify an irregular heart rhythm disorders.
ARC Cardiology offers standard echocardiograms and stress echocardiograms for patients 18 and older. A referral from your physician or advanced practice clinician (APC) is required to schedule an echocardiogram at ARC.
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Nuclear stress tests use a small amount of radioactive tracer and an imaging machine to create pictures showing blood flow.
Stress echocardiography uses ultrasound imaging to show how well your heart works to pump blood to your body. It can help detect a decrease in blood flow to the heart from narrowing in the coronary arteries.
A stress test shows how your heart works during physical activity, revealing problems with blood flow within your heart. We offer three basic types of stress testing: exercise/treadmill stress tests, nuclear stress tests, and stress echocardiograms.
ARC offers telemedicine visits for primary and specialty care. ARC doctors and advanced practice clinicians (APCs) can quickly evaluate you for a new health issue or follow up with you via a phone call or video visit from the comfort of your home.
A treadmill test helps determine how well your heart handles work. As your body works harder during the test, it requires more oxygen, so the heart must pump more blood. The test can show if the blood supply is reduced in the arteries that supply the heart. It also helps doctors know the kind and level of exercise appropriate for a patient.
512-344-0450 Fax: 512-406-7318
Rating based on "Did the healthcare provider or doctor provide the care you expected?"
I loved the nurse's kindness and patience; she was always smiling. Dr. Black listened attentively and took the time to explain how I felt and what was happening to me.
The medical assistant or RN was super helpful getting my appt moved earlier. Both she and Dr. Black answered my questions and took the time to ensure I understood my health and recommendations for ongoing health. I love the My Chart access that helps manage my care with easy communication.
Dr Black efficiently handled the follow ip to my nuclear imaging procedure, explaining the results and future plans.
The nurse was such a kind individual. She was thorough and professional. She made me feel at ease on my first visit. I really liked her. I was especially impressed with Dr. Black. He was thorough and took the time to explain in detail my condition and options. He didn't make me feel rushed and took time to answer all my questions. Being new to Austin my visit with him was very comforting and reassuring that I selected him as my cardiologist.
He seemed very thorough and answered all of our questions. He also explained everything completely so we understood it. We were very satisfied with our appointment.
Very friendly staff.
Expanding specialties to Cedar Park
February 15, 2023 < 1 min read
Austin Regional Clinic is pleased to announce that James N. Black, MD, FACC, Cardiology, has joined the team at ARC Northwest Hills Specialty.
May 10, 2021 1 min read
Dr. Black is currently accepting new patients. Call to schedule at:
Surgical providers are specially trained and licensed physicians who can perform surgical procedures to treat injuries, diseases, and other health conditions. Surgical providers can also diagnose and manage medical conditions, oversee pre-operative and post-operative care, and work closely with your primary care team to coordinate your care.
Non-surgical providers are highly trained and licensed physicians, physician assistants, and nurse practitioners who specialize in diagnosing, managing, and treating medical conditions through non-surgical medical care.
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