Austin Regional Clinic

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Austin Regional Clinic

Austin Regional Clinic

James Black

James N. Black, MD, FACC

Cardiology

4.9 of 5
(50) View Reviews
About our provider ratings

ARC Patient Feedback

Guide to ARC Patient Feedback and Ratings

Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

The below guide provides details about how we collect and share our patient feedback.

Who runs the survey?

ARC partnered with Binary Fountain to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Binary Fountain is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

How do patients receive the survey?

Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

Do you post all positive and negative comments?

ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

What questions do we ask?

ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

  1. Rate how easy it was to make your appointment.
  2. Rate the helpfulness of the front-desk staff.
  3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
  4. Did the doctor or NP/PA provide you with the care your expected?/li>
  5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
  6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
  7. If you would like to be contacted about your visit today, please provide your phone number.

Why don't all providers display a rating?

Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

Why can I only see comments from the last 90 days?

ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

Can anyone complete a survey or post a comment about a physician?

No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

How is patient information protected?

Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

Dr. Black is currently accepting new patients at: ARC Northwest Hills Specialty
📞 512-344-0450📞 512-344-0450

More Info

I chose interventional cardiology because it is academically and scientifically interesting and challenging. It is a field that allows me to build long-term clinical relationships with my patients and families.  A healthy heart is paramount to the optimal function of every system of the body, at every age. I believe a holistic, patient-centered approach to care is integral in earning the confidence of patients and their families. I deeply appreciate the intrinsic trust embedded in the decision to choose me as their physician. I respect how cultural identities, family dynamics and social environments affect one’s individual values and lifestyles. These factors are essential in a collaborative approach to making fully informed decisions regarding treatment options.

Personal Summary

Dr. Black is from Corpus Christi, TX. He is a fourth-generation Texan and has traveled extensively across the state “to get to know my roots.” As a youth, Dr. Black spent summers in Austin with his grandparents and extended family. He is thrilled to be back in Austin to raise his own growing family. When he is not working, Dr. Black enjoys playing tennis and being outdoors, most especially with family, spent fishing, hunting, and hiking along the South Texas coast and beyond. He says “it is a real joy to share the many wonders of nature with my grandchildren.” Dr. Black’s favorite Central Texas spot is Commons Ford Ranch Park, “a local hidden gem.”

Services Offered

Professional Positions and Honors

Dr. Black holds these memberships and honors:
  • Member, Travis County Medical Society
  • Member, Texas Medical Association
  • Member, American College of Physicians
  • Fellow, Heart Rhythm Society
  • Fellow, American College of Cardiology

Joined ARC

2021

Education

B.A. in General Studies, cum laude, Harvard University, 1977

Medical School

Southwestern Medical School, Dallas, TX, 1981

Residency / Internship

Internship: St. Luke’s-Roosevelt Hospital Center, New York, NY, 1982
Residency: Baylor College of Medicine, Houston, TX, 1984

Fellowship

Cardiology and Electrophysiology, Vanderbilt University School of Medicine, Nashville, TN, 1987

Certification

Board Certified in Internal Medicine, Cardiology, and Clinical Cardiac Electrophysiology

Comments or Questions?