Austin Regional Clinic

Austin Regional Clinic

Austin Regional Clinic

Sarah Ferrero

Sarah J. Ferrero, MD

Family Medicine

4.8 of 5
(184) View Reviews
About our provider ratings

ARC Patient Feedback

Guide to ARC Patient Feedback and Ratings

Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

The below guide provides details about how we collect and share our patient feedback.

Who runs the survey?

ARC partnered with the local Austin company Humm Systems to install feedback tablets in our exam rooms to collect patient feedback at the time of the doctor’s visit. Humm is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

How do patients receive the survey?

Tablets are either available in the exam room or at the front desk. All patients can provide feedback on the tablets at any time during or after their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

Do you post all positive and negative comments?

ARC posts all positive and negative patient feedback that is relevant to the visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

What questions do we ask?

ARC asks five basic questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Feedback tab on the provider bio page on the website. We calculate our star ratings based on responses to the below questions.

  1. Ease of making appointment
  2. Helpfulness of front desk staff
  3. Helpfulness of medical staff
  4. Did doctor or NP/PA provide you with the care you expected?
  5. How likely is it that you refer a friend or family member to this doctor or NP/PA?

Why don’t all providers display a rating?

Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

Can anyone complete a survey or post a comment about a physician?

No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician.

How is patient information protected?

Patients are anonymous when they fill out the feedback tablets. There is no personally identifiable information displayed at any time.

Dr. Ferrero is currently accepting new patients. Book Now ARC Cedar Park
📞 512-259-3467📞 512-259-3467

More Info

I grew up loving science, especially biology, and while at Southwestern University, had an opportunity to work at a hospital as well as an internship with the Health Department. This really opened my eyes to the possibilities within medicine, leading me to my training in San Antonio. I witnessed firsthand how special and powerful family medicine can be in influencing not just patient health, but the health of the entire community. My role as a doctor is to become a health partner and advocate for my patients, deciding on health goals together and providing recommendations and treatment in line with those goals. My hope is that my patients feel heard and cared about.

Personal Summary

Dr. Ferrero grew up in Round Rock and is overjoyed to be back in Central Texas to practice! When she’s not working, Dr. Ferrero enjoys spending time with her husband, new infant daughter, and greyhound Pepper. They love exploring the Hill Country and spending time outside, cooking together, and traveling. Dr. Ferrero has a special interest in women, infants, children and adolescents as well as caring for the entire family, infants to geriatrics, including LGBTQ patients and adults with disabilities. Her favorite local spots include the Square in Georgetown, Chuys, and wherever she can listen to live Texas Country music!

Professional Positions and Honors

Dr. Ferrero holds these memberships and honors:
  • Member, Travis County Medical Society
  • Member, American Academy of Family Physicians
  • Member, Alpha Omega Alpha Medical Honor Society

Recommended Resources

Joined ARC

2018

Education

BS in Biology, Cum Laude, Southwestern University, Georgetown, TX, 2009

Medical School

UT Health Science Center at San Antonio School of Medicine, San Antonio, TX, 2013

Residency / Internship

Christus Santa Rosa Family Medicine Residency Program, San Antonio, TX, 2016

Certification

Board Certified in Family Medicine

Languages

Spanish

Comments or Questions?