COVID-19 updates Masking policy Scheduling help Bright HealthCare will not offer their plan in Texas in 2023
We're open on Thanksgiving
Patients, help us protect our high-risk patients - please wear a mask if you have respiratory symptoms, a positive COVID-19 test, or COVID-19 exposure.
Please pay your bill online at mychartarc.com or arcbillpay.com. We do not contract with any third-party bill-pay service. Questions? Visit arccontact.com 24/7 or call 512-407-8686 during business hours.
We are experiencing some technical issues with online scheduling. If you need to schedule an appointment, please click here to request an appointment or call 512-272-4636.
Bright HealthCare have assured us they will cover their members through 2022. ARC is still here to care for you and your family. Check our insurance page for the 2023 Exchange plans we accept.
ARC After Hours clinics are open on Thanksgiving Day, Friday evening and throughout the weekend.
Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
ARC partnered with Binary Fountain to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Binary Fountain is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
Accepting new patients
ARC Cedar Park Building C
Ages seen from 0 to 99
Dr. Ferrero grew up in Round Rock and has loved being back in Central Texas to practice. When she’s not working, Dr. Ferrero enjoys spending time with her husband and two young children. They love gardening, visiting local parks and traveling!
Dr. Ferrero’s favorite part of Family Medicine is caring for patients throughout life, from infants to geriatrics, especially multiple generations within the same family. She feels strongly that all patients deserve kindness and respect and believes in a Health at Every Size and trauma informed approach. She also has an interest in caring for LGBTQIA+ patients and adults with disabilities.
I grew up loving science, especially biology, and while at Southwestern University, had an opportunity to work at a hospital as well as an internship with the Health Department. This really opened my eyes to the possibilities within medicine, leading me to my training in San Antonio. I witnessed firsthand how special and powerful family medicine can be in influencing not just patient health, but the health of the entire community. My role as a doctor is to become a health partner and advocate for my patients, deciding on health goals together and providing recommendations and treatment in line with those goals. My hope is that my patients feel heard and cared about.
A Flu vaccine can help prevent flu-related visits to the doctor each year. CDC recommends everyone 6 months and older get vaccinated every flu season.
Regular dental care should begin by 1 year of age, with a dental check-up at least twice each year for most children. Some children may need check-ups more often.
A Medicare Wellness visit a benefit provided to patients with a Medicare insurance plan. It is conducted by a dedicated Medical Wellness Provider at ARC, where you can expect a review of your health that includes vaccinations, cancer screenings, and more.
ARC offers telemedicine visits for primary and specialty care. Doctors can quickly evaluate you for a new health issue or follow up with you via a phone call or video visit from the comfort of your home.
Mon - Fri: 5:30pm - 9:00pm
Sat & Sun: 8:00am - 5:00pm
Call 512-346-6611 for an appointment. Last appointment is 30 minutes before closing.
Rating based on the helpfulness of the doctor's nurse and/or medical assistant (MA)
Dr. Ferrero listens and is very caring. Thank you Dr. Ferrero!
Nurse is so sweet , professional and kind!!! Dr. Ferrero takes the time to listen and come up with a plan that makes sense and that will benefit me. She explains why she is ordering the medication and what it will do. They make a Great healthcare team!!
Dr. Ferrero is caring and listens to her patients! Same for her assistant. I did not get the name of the woman at the front desk, but she was welcoming and very personable.
Everyone was so kind! And Dr. Ferrero and her nurse gave some of the best care I’ve ever received.
Dr listens and is always very friendly and helpful.
She was very nice!
Dr. Ferrero is currently accepting new patients | Telemedicine visits are available.
Children (ages 3-11)
Adolescents (ages 12-18)
Toddlers (ages 0-2)