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Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
Accepting new patients ARC Far West Medical Tower Ages seen: 0 - 99 Joined ARC: 2020
Dr. Campa grew up in Fort Worth, Texas. When she is not working, she enjoys exploring Austin and the surrounding outdoors with her wife and son, trying new restaurants, and baking. Being relatively new to the Austin area, she welcomes recommendations of places to explore!
I chose Dermatology as a profession because I love the variety it offers and the opportunity to help people with everything from acne to psoriasis to skin cancer. I see each patient as an individual and strive to give them the information, tools, and, when needed, medications to help them keep their skin healthy.
Your ARC dermatologist or advanced practice clinician (APC) will help you decide on the best treatment plan for your acne.
A skin biopsy is done by removing cells or skin samples from your body for laboratory examination. The skin samples are used to help diagnose skin conditions and determine a treatment plan for you.
Botox® Cosmetic is a a safe, non-surgical procedure used to treat excess sweating in the underarms.
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Your ARC dermatologist or advanced practice clinician (APC) works with you to provide care to help ease chronic skin conditions like psoriasis, eczema, lupus, etc.
Detecting severe skin conditions early can improve your quality of life. Our ARC dermatologists and advanced practice clinicians (APCs) can provide the proper care for skin cancer and other skin lesions.
An ARC dermatologist or advanced practice clinician (APC) can evaluate, diagnose, and treat bacterial, viral, and fungal infections.
Find out what is causing your hair loss and nail disorders and receive treatment to get them back to a healthy state.
Dermatologic therapy injections that deliver medication deep into the muscle or skin lesions.
The evaluation of suspicious moles and skin areas can help detect skin cancer and chronic conditions.
ARC offers telemedicine visits for primary and specialty care. ARC doctors and advanced practice clinicians (APCs) can quickly evaluate you for a new health issue or follow up with you via a phone call or video visit from the comfort of your home.
512-346-8888 Fax: 512-406-7321
Rating based on "Did the healthcare provider or doctor provide the care you expected?"
Dr Campa did a very thorough examination. She answered all my questions and addressed all my concerns. She is so pleasant and friendly.
I was nervous and nurse made me feel comfortable from the beginning. Dr. Campa was professional kind and confident. Couldn't have asked for for a better visit.
Feel lucky to have ARC to turn to and have had excellent experiences with you, and today was no exception.
It was easy, informative, and addressed my issue. I spent very little time with anyone, so it’s difficult to recommend off of one visit.
Dr Campa and the MA were both wonderful as always.
I am grateful for the doctor’s experience with non cancerous keratoses blemishes that can be treated and cause more problems over time, when they are aloud to grow. Also her recommendations for wearing a hat, sun screen, & annual skin cancer screening due to my age and history of sun exposure which I have neglected.
Dr. Campa is currently accepting new patients at:
Surgical providers are specially trained and licensed physicians who can perform surgical procedures to treat injuries, diseases, and other health conditions. Surgical providers can also diagnose and manage medical conditions, oversee pre-operative and post-operative care, and work closely with your primary care team to coordinate your care.
Non-surgical providers are highly trained and licensed physicians, physician assistants, and nurse practitioners who specialize in diagnosing, managing, and treating medical conditions through non-surgical medical care.
Children (ages 3-11) Adolescents (ages 12-18) Toddlers (ages 0-2)