Austin Regional Clinic (ARC) doctors, advanced practice clinicians (APCs), staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our doctor and APC ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
ARC partnered with Press Ganey to collect patient feedback about their doctor’s or APC’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the doctor or APC bio page on the website. We calculate our doctor and APC star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
No. Only patients having an outpatient visit by an ARC physician or APC receive a survey. The results are based entirely from patients who have actually been treated by the physician or APC in our clinics.
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
Dr. Cline currently has long wait times for new patients.
If Dr. Cline is your primary care provider or you have had an appointment at ARC in the last three years, please book your appointment via your ARC MyChart account or call 512-ARC-INFO (512-272-4636).
If you are new to ARC and want to establish care with Dr. Cline, please call 512-ARC-INFO (512-272-4636) to book an appointment.
New and established patients who would like to book online can view additional scheduling options with the following recommended doctors or advanced practice clinicians (APCs). Click Book Now on their web bio to schedule.
ARC Kyle Plum Creek
ARC Center Street
Dr. Cline grew up in the North Austin and Cedar Park, TX area. When she is not at work, she loves enjoying "the quiet moments in life, sitting on the porch with my dog and a cup of tea." Dr. Cline also enjoys cooking, baking, and going on urban adventures with her family to explore local restaurants and art museums, as well as watching movies and live theatre. Among her favorite local spots are the food trucks!
I chose Family Medicine because I have the privilege of getting to know and care for people and their families over a long period of time, walking with them through the different stages of life, celebrating their triumphs, and supporting them through their challenges. Each person is unique and has different goals and needs, so I strive for a collaborative approach, providing empathetic, honest, compassionate and evidence-based health care tailored to the individual. I strive to build relationships built on trust and understanding and work with my patients to reach their health goals.
An annual wellness exam helps you touch base with your ARC physician or advanced practice clinician (APC), address health issues, and talk about preventive measures for you.
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Breast exams are check-ups, mammograms, and other types of screenings that look for for changes or problems in the breast tissue.
Chronic healthcare management includes care for patients with high blood pressure, diabetes, high cholesterol, and other chronic health conditions.
Austin Regional Clinic offers annual diabetic retinopathy screenings to our patients with diabetes. Screening is easy, takes less than five minutes to complete, and does not require any pupil dilatation or eye protection.
A flu vaccine can help prevent flu-related visits each year. CDC recommends everyone six months and older get vaccinated every flu season.
Immunizations help provide immunity to children and adults before they are exposed to potentially harmful diseases like hepatitis B, measles, mumps, polio, and more.
Medicare Wellness visits are an annual benefit provided to patients with a Medicare, Medicare Advantage, or Medicare Supplement insurance plan. These visits include a review of your health, medications, health history, and more.
ARC primary care and Ob/Gyn physicians and APCs can help treat menopause symptoms and help prevent osteoporosis and will work with you to recommend lifestyle changes and possibly medicine.
ARC Family Medicine doctors can perform in-clinic minor procedures.
ARC Family Medicine doctors and advanced practice clinicians (APCs) can provide care, treatment, or referrals to address musculoskeletal issues that cause you pain and discomfort.
Annual pap tests are used to screen for cervical cancer.
Prostate screenings help detect early signs of prostate cancer.
Our physicians and advanced practice clinicians (APCs) are available 365 days a year for minor emergencies, including sprains, colds and flu, minor burns, seasonal allergies, and more. We're here for you on days, nights, weekends, and holidays.
ARC offers telemedicine visits for primary and specialty care. ARC doctors and advanced practice clinicians (APCs) can quickly evaluate you for a new health issue or follow up with you via a phone call or video visit from the comfort of your home.
A well-check exam focuses on maintaining your child’s health and is a time to discuss preventive care. Our doctors and advanced practice clinicians (APCs) cover growth, development, immunization updates, health, safety, nutrition, physical fitness, puberty, acne, learning, behavioral questions, and family and social concerns.
512-295-1333 Fax: 512-406-7327
Rating based on “Did the doctor or advanced practice clinician (APC) provide the care you expected?”
Everybody Was so Helpful and very Kind.
Didn't have to wait more than 10 minutes to be called or to see the doctor.
I really like Dr Cline, she's a great doctor & her staff is great too. I'm not sure though if I trust the readings from their blood pressure monitor.
Dr Kline’s MA was so sweet and I felt very comfortable with her. Dr Kline was also very sweet and equally welcoming. I had a great experience with their office. Thank you.
All went smoothly. Dr Cline was patient, kind and answered all concerns I had.
Everyone at the clinic is courteous and very helpful. They get to you as quickly as they can and answer all questions. Dr. Cline is great I love the fact that she listens to what I have to say and gives me input on what I am saying even if it’s not actually accurate or her feelings of what I think I know and sometimes truly don’t know. I appreciated her patience with me and the discussions we have.
Welcome to the Family Medicine team at ARC Kyle Plum Creek!
August 13, 2025 1 min read
Surgical clinicians are specially trained and licensed physicians who can perform surgical procedures to treat injuries, diseases, and other health conditions. Surgical clinicians can also diagnose and manage medical conditions, oversee pre-operative and post-operative care, and work closely with your primary care team to coordinate your care.
Non-surgical clinicians are highly trained and licensed physicians, physician assistants, and nurse practitioners who specialize in diagnosing, managing, and treating medical conditions through non-surgical medical care.
Children (ages 3-11) Adolescents (ages 12-18) Toddlers (ages 0-2)