Select ARC specialty physicians and advanced practice clinicians (APCs) have relocated to our new clinic, ARC South Specialty. If this move affects any of your scheduled appointments, you will receive communications via email, text, or phone. Please review all notifications from ARC before any upcoming appointments. Read more.
ARC MyChart Maintenance: Due to technical maintenance, ARC MyChart will be unavailable Saturday, June 20, 7:00pm – Sunday, June 31, 7:00am. Call 512-272-4636 to schedule a visit or speak with a nurse.
Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
Brittany Norris will be working with the ARC Manor Family Medicine team and will start accepting new patients in July 2024.
Brittany Norris grew up in Round Rock, TX, and is a graduate of Pflugerville High School. In her free time, she loves spending time with her husband and three daughters. In addition, Brittany enjoys traveling, hosting game nights, trying new restaurants, and most of all, “watching football! Go Packers and Geaux Tigers!” She lists the Oasis on Lake Travis as a favorite spot for watching the sunset.
Learn more about Advanced Nurse Practitioners.
I come from a family of nurses and medical professionals. My grandmother was one of the first African American nurses to teach in Dallas, and my great-grandmother was the first African American nurse in Milam County, also serving as a midwife. I love providing care for others and making an impact within the community. Watching several family members through their illness propelled me to want to advocate for others in their time of need. I believe it is important to build a strong relationship with my patients and listen to their needs. I value allowing patients to participate in their care plan in order to provide the best holistic care through family medicine for all ages.
An annual wellness exam helps you touch base with your ARC physician or advanced practice clinician (APC), address health issues, and talk about preventive measures for you.
Learn More
Breast exams are check-ups, mammograms, and other types of screenings that look for for changes or problems in the breast tissue.
Chronic healthcare management includes care for patients with high blood pressure, diabetes, high cholesterol, and other chronic health conditions.
A flu vaccine can help prevent flu-related visits each year. CDC recommends everyone six months and older get vaccinated every flu season.
Immunizations help provide immunity to children and adults before they are exposed to potentially harmful diseases like hepatitis B, measles, mumps, polio, and more.
Medicare Wellness visits are an annual benefit provided to patients with a Medicare, Medicare Advantage, or Medicare Supplement insurance plan. These visits include a review of your health, medications, health history, and more.
ARC Family Medicine doctors and advanced practice clinicians (APCs) can provide care, treatment, or referrals to address musculoskeletal issues that cause you pain and discomfort.
Annual pap tests are used to screen for cervical cancer.
Prostate screenings help detect early signs of prostate cancer.
Our physicians and advanced practice clinicians (APCs) are available 365 days a year for minor emergencies, including sprains, colds and flu, minor burns, seasonal allergies, and more. We're here for you on days, nights, weekends, and holidays.
ARC offers telemedicine visits for primary and specialty care. ARC doctors and advanced practice clinicians (APCs) can quickly evaluate you for a new health issue or follow up with you via a phone call or video visit from the comfort of your home.
512-582-6075 Fax: 512-406-6275
Rating based on "Did the healthcare provider or doctor provide the care you expected?"
I like everything
My doctor and her nurse were so helpful! And they were so reassuring and calm. I'm very appreciative of their help!
I recently had an appointment that I won't forget, not because I received great news, but because of the amazing experience. Brittany Norris, NP, and her nurse made me feel genuinely heard, seen, and respected from the moment I walked in. The nurse listened to my concerns, provided clear next steps before and after the visit, and took noticeable steps to make me feel comfortable and assured. Brittany is exceptionally knowledgeable and took the time to thoroughly explain my health concerns. She answered every question with real education behind it so that I could really understand. I left feeling informed and, most importantly, relieved. This level of care is not something I have experienced elsewhere in this clinic, or others, which makes it all the more worth recognizing. I left and immediately called a couple friends who have also been having a difficult time finding a provider who listens and recommended Brittany. Thank you to the nurse and Brittany for treating me like a whole person.
There is not a I absolutely love Brittany button. There should be! She was so knowledgeable and helpful!
The nurse was great, and PA Brittany was absolutely AMAZING! I will be bringing my whole family back. Loved her!
She's on time, friendly, listens without judging.
Welcome to the Family Medicine team at ARC Manor!
August 21, 2024 < 1 min read
Surgical providers are specially trained and licensed physicians who can perform surgical procedures to treat injuries, diseases, and other health conditions. Surgical providers can also diagnose and manage medical conditions, oversee pre-operative and post-operative care, and work closely with your primary care team to coordinate your care.
Non-surgical providers are highly trained and licensed physicians, physician assistants, and nurse practitioners who specialize in diagnosing, managing, and treating medical conditions through non-surgical medical care.
Children (ages 3-11) Adolescents (ages 12-18) Toddlers (ages 0-2)