Select ARC specialty physicians and advanced practice clinicians (APCs) are relocating to our new clinic, ARC South Specialty, between June 1, 2026, and June 8, 2026. If this move affects any of your scheduled appointments, you will receive communications via email, text, or phone. Please review all notifications from ARC before any upcoming appointments. Read more.
Appointment start dates at ARC South Specialty:
June 1
June 8
Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
Melissa grew up in Louisiana. In her free time, she enjoys walking her dogs, puzzles/board games, and reading for her book club. With her patients, Melissa focuses on lifestyle medicine and plant-based nutrition. Her favorite area locale is Enchanted Rock in the Texas Hill Country.
Learn more about Nurse Practitioners.
My career in medicine began because I had an interest in science and health, as well as a strong desire to help others. I chose nursing because of its holistic health model. My main objective is to educate patients, providing them with the tools necessary to make empowered decisions, while simultaneously imparting a sense of genuine caring and compassion. I want to provide the best possible healthcare experience and help patients live healthy, vibrant lives.
Support and guidance that improves daily habits to promote long term weight loss and overall health.
ARC's Medication & Lifestyle Program offers weight-loss medication and counseling for ages 18 to 75 with a BMI of 27 and above (or 23 and above for those of Asian descent), as well as genetic testing and treatment for obesity predisposition.
Learn More
ARC offers telemedicine visits for primary and specialty care. ARC doctors and advanced practice clinicians (APCs) can quickly evaluate you for a new health issue or follow up with you via a phone call or video visit from the comfort of your home.
Beyond prescribing effective medications, we prioritize holistic wellness and offer nutritional guidance. Your team provides insights into calorie or carbohydrate counting based on your basal metabolic rate, empowering you with the knowledge and tools to make informed and sustainable dietary choices.
512-346-6611 Fax: 512-406-7315
Rating based on "Did the healthcare provider or doctor provide the care you expected?"
Wouldn���t change a thing
Always listens and responds according to my health needs very specifically
Both Melissa and the nurse were knowledgeable and caring
Melissa Mason was thoughtful; and thorough; and spent plenty of time explaining the process ahead.
Melissa , her nurse and all of the other staff were so friendly and knowledgeable.
Melissa call me in a timely matter, her and nurse was very polite, and explained how the monthly program works. She made sure I understood the value of protein and fiber. The importance of drinking enough water and exercise. I felt very knowledgeable on how to success on the program.
Welcome to the ARC Family Medicine/Healthiness Program team at ARC Far West!
January 5, 2026 < 1 min read
Surgical providers are specially trained and licensed physicians who can perform surgical procedures to treat injuries, diseases, and other health conditions. Surgical providers can also diagnose and manage medical conditions, oversee pre-operative and post-operative care, and work closely with your primary care team to coordinate your care.
Non-surgical providers are highly trained and licensed physicians, physician assistants, and nurse practitioners who specialize in diagnosing, managing, and treating medical conditions through non-surgical medical care.
Children (ages 3-11) Adolescents (ages 12-18) Toddlers (ages 0-2)