Austin Regional Clinic (ARC) doctors, advanced practice clinicians (APCs), staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our doctor and APC ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
ARC partnered with Press Ganey to collect patient feedback about their doctor’s or APC’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the doctor or APC bio page on the website. We calculate our doctor and APC star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
No. Only patients having an outpatient visit by an ARC physician or APC receive a survey. The results are based entirely from patients who have actually been treated by the physician or APC in our clinics.
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
Marisa Garcia grew up in Bastrop, TX. When she is not working, Marisa says, “my soul is happiest at the beach!” She loves spending time with her daughter, hot yoga, walking at the lake near her home, and swimming in any body of water. Marisa also enjoys reading mystery books and watching comedies. She names the Hike & Bike Trail at Lady Bird Lake as one of her favorite area locales.
Learn more about Advanced Practice Registered Nurses.
Obesity medicine is very close to my heart because carrying extra weight is something that many of my family members and I have struggled with throughout our lives. I enjoy working with people to develop a sustainable weight loss and weight maintenance plan that makes sense for their lives. When working with patients, my approach is a judgment-free partnership.
This advanced service is designed for individuals with a BMI over 40 and a history of childhood obesity. Genetic testing aims to uncover underlying genetic factors contributing to obesity, enabling a more personalized and targeted approach to treatment.
ARC's Medication & Lifestyle Program offers weight-loss medication and counseling for ages 18 to 75 with a BMI of 27 and above (or 23 and above for those of Asian descent), as well as genetic testing and treatment for obesity predisposition.
Learn More
ARC offers telemedicine visits for primary and specialty care. ARC doctors and advanced practice clinicians (APCs) can quickly evaluate you for a new health issue or follow up with you via a phone call or video visit from the comfort of your home.
Beyond prescribing effective medications, we prioritize holistic wellness and offer nutritional guidance. Your team provides insights into calorie or carbohydrate counting based on your basal metabolic rate, empowering you with the knowledge and tools to make informed and sustainable dietary choices.
512-346-6611 Fax: 512-406-7315
Rating based on “Did the doctor or advanced practice clinician (APC) provide the care you expected?”
As usual, Marisa answered all of my questions and addressed all of my concerns. She is a gem.
As always, I truly enjoy speaking with Nurse Practitioner Garcia. She???s knowledgeable about foods that aid in weight loss as well as maintaining a healthy exercise routine. She???s easy to talk to and always has a recipe to give that will help in my ability to eat healthier by adding a tasty meal to my diet plan.
Everyone was friendly and happy to assist
Treated me great !
Appt with Marisa with easy to schedule. All questions and concerns were addressed.
No issues, all my concerns covered!
ARC has added new services at several clinics. See what's new and where!
December 11, 2023 1 min read
The ARC Healthiness Program now offers a weight-loss medication option that can be used on its own or combined with any of our meal replacement programs.
November 30, 2023 < 1 min read
Welcome to the Healthiness Program team at ARC Far West!
October 31, 2023 < 1 min read
Surgical clinicians are specially trained and licensed physicians who can perform surgical procedures to treat injuries, diseases, and other health conditions. Surgical clinicians can also diagnose and manage medical conditions, oversee pre-operative and post-operative care, and work closely with your primary care team to coordinate your care.
Non-surgical clinicians are highly trained and licensed physicians, physician assistants, and nurse practitioners who specialize in diagnosing, managing, and treating medical conditions through non-surgical medical care.
Children (ages 3-11) Adolescents (ages 12-18) Toddlers (ages 0-2)