Austin Regional Clinic (ARC) doctors, advanced practice clinicians (APCs), staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our doctor and APC ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
ARC partnered with Press Ganey to collect patient feedback about their doctor’s or APC’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the doctor or APC bio page on the website. We calculate our doctor and APC star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
No. Only patients having an outpatient visit by an ARC physician or APC receive a survey. The results are based entirely from patients who have actually been treated by the physician or APC in our clinics.
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
Dr. G. McIntosh only sees patients for Same-Day illness and injury visits. Patients should always follow up with their primary care physician (PCP).
Dr. McIntosh grew up in Akron, Ohio, the “Rubber Capital of the World” and home to many well-known musicians. He and his wife got to Texas just as soon as they could in 2015. In his free time, he continues his lifelong passion of playing music, with guitar being his main instrument. But he will also “pick up a bass, saxophone, or the cigar box banjo a patient made for me!” In addition to music, Dr. McIntosh enjoys traveling with his wife and has explored the U.S., Canada, Mexico, Ireland and Scotland. His favorite locales include anywhere with music, hiking Enchanted Rock, tubing the river in New Braunfels, and chilling in Guadalupe State Park with their rescue dogs. He says “Overall, nothing beats the Texas sky at night!”
My first memory of a physician was a ‘good old country doc’ whose office was behind my family home when I was young. He let me hang around his office and his care for patients made a strong impression on me. I was drawn to the science of medicine and Family Medicine allowed me to have a wide scope of caring for people – it was a natural fit. I love working as an urgent care physician, where we have the satisfaction of helping people feel better quickly, or we can direct them to more extensive care.
With ARC Same-Day care, appointments are available 365 days a year for minor emergencies, including sprains, colds and flu, minor burns, seasonal allergies, and more. We're here for you on days, nights, weekends, and holidays.
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ARC offers telemedicine visits for primary and specialty care. ARC doctors and advanced practice clinicians (APCs) can quickly evaluate you for a new health issue or follow up with you via a phone call or video visit from the comfort of your home.
512-295-1333 Fax: 512-406-7327
Rating based on “Did the doctor or advanced practice clinician (APC) provide the care you expected?”
Dr McIntosh is always thorough with his care to us patients and takes his time and answers all my questions or if I have any concerns
Excellent doctor
Really nothing they were very polite. They attended me quick. I don’t think I would change anything. All the stuff was kind
Liked dr McIntosh, made me feel comfortable immediately and also relieved that he was knowledgeable ! What was great is not having to go in the office! Didn’t realize how much time is saved! Didn’t have to fight traffic or crowds! You also avoid exposure to illnesses that are out there! Loved every aspect of visit! Would highly recommend tito family & friends!
Dr. McIntosh was personable, knowledgeable and gave me some great next steps!
Dr. McIntosh was prepared, had already read the MRI and knew exactly what we were going to talk about. Super nice guy and great personality.
Welcome to the Family Medicine team at ARC Kyle Plum Creek!
December 4, 2024 < 1 min read
Surgical clinicians are specially trained and licensed physicians who can perform surgical procedures to treat injuries, diseases, and other health conditions. Surgical clinicians can also diagnose and manage medical conditions, oversee pre-operative and post-operative care, and work closely with your primary care team to coordinate your care.
Non-surgical clinicians are highly trained and licensed physicians, physician assistants, and nurse practitioners who specialize in diagnosing, managing, and treating medical conditions through non-surgical medical care.
Children (ages 3-11) Adolescents (ages 12-18) Toddlers (ages 0-2)