Labor Day, Monday, September 7: ARC Far West, ARC Round Rock, and ARC Southwest After Hours Clinics will be open 8am - 5pm on Labor Day, Monday, September 7. All other ARC clinics will be closed in observance of Labor Day.
Scheduling for ARC flu clinics is now available. It's easy to get your flu shot:
Austin Regional Clinic (ARC) doctors, advanced practice clinicians (APCs), staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our doctor and APC ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
ARC partnered with Press Ganey to collect patient feedback about their doctor’s or APC’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the doctor or APC bio page on the website. We calculate our doctor and APC star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
No. Only patients having an outpatient visit by an ARC physician or APC receive a survey. The results are based entirely from patients who have actually been treated by the physician or APC in our clinics.
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
Dr. Ward particularly enjoys teaching pediatric residents and medical students, woodworking with his father, running with his wife, and spending every possible free moment with his three daughters. He has an active household that includes a set of twins and a pair of labs. He has run two marathons and is married to Mai Duong, MD, also an ARC pediatrician. He is a member of a church and has participated in health-related trips to Mexico.
Our pediatric doctors and advanced practice clinicians (APCs) work closely with our dedicated ARC specialists who see children to coordinate your child's care. All ARC clinicians can access your child's health records directly without delay, resulting in more convenient and timely quality care for you and your child. Together, we emphasize prevention, evidence-based treatment, comprehensive care, and building long-term relationships.
My goal in caring for my patients and their families is to partner with them in reasonable ways that educate, encourage, and empower each one to become a confident caretaker of his or her own health.
ARC Pediatrics provides behavioral evaluations to gather information to help your child and family.
Circumcision is a surgery to remove the skin covering the end of the penis, called the foreskin, and is most often done one or two days after a baby boy’s birth. ARC Pediatricians are available to perform the procedure and answer any questions you may have about the procedure.
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Developmental and Autism screenings are tests that help diagnose developmental challenges in children.
A flu vaccine can help prevent flu-related visits each year. CDC recommends everyone six months and older get vaccinated every flu season.
Regular dental care should begin by 1 year of age, with a dental check-up at least twice each year for most children. Some children may need check-ups more often.
Hearing screenings are tests to help identify hearing loss in children and its severity.
If you choose to breastfeed, your ARC pediatrician, Ob/Gyn, advanced practice clinician (APC), or care team can provide advice and recommendations. We also partner with Breastfeeding Success (BFS) to help new parents with specialized educational materials, classes, and visits with a lactation consultant, as needed.
Hearing loss screenings for newborns help determine if your baby has hearing loss.
When you have concerns about your child’s mental or behavioral health, an ARC pediatric behavioral health physician or advanced practice clinician (APC) can work closely with you and your child to determine the kind of help and resources your child needs.
ARC pediatric eye exams check eye health and scan for amblyopia risk factors, blurry vision, farsightedness, nearsightedness, vision loss, and more.
Immunizations are a safe, effective way to protect children from diseases, including some cancers, as well as hospitalization, disability, and death. It is important to maintain routine immunizations during a pandemic or other public health emergency to prevent further outbreaks.
Our dedicated pediatricians and advanced practice clinicians (APCs) offer comprehensive 3-day and 2-week newborn visits designed to ensure the health and well-being of your newest family member.
ARC offers telemedicine visits for primary and specialty care. ARC doctors and advanced practice clinicians (APCs) can quickly evaluate you for a new health issue or follow up with you via a phone call or video visit from the comfort of your home.
A well-check exam focuses on maintaining your child’s health and is a time to discuss preventive care. Our doctors and advanced practice clinicians (APCs) cover growth, development, immunization updates, health, safety, nutrition, physical fitness, puberty, acne, learning, behavioral questions, and family and social concerns.
512-295-1608 Fax: 512-406-7325
Rating based on “Did the doctor or advanced practice clinician (APC) provide the care you expected?”
We love doctor ward and are happy we have moved back to buda to see him again.
Dr. Ward is an excellent doctor. He listens to your concerns and genuinely cares. Thank you!
Best care
Dr ward and his nurse are so great with kids. Makes them feel at ease, answers all of my questions. I never feel rushed or dismissed. My kids stay calm. Great doctor, nurse and friendly staff.
The front staff was VERY friendly and welcoming and made us feel like they were happy we were there. We showed up about 20 minutes early and they brought us back anyhow. I LOVE Dr Ward. He took time with us and answered any questions we had. Our appt did not feel rushed. The nurse was welcoming and was out going and welcoming. The lab staff was VERY friendly and made my son feel comfortable with his blood draw. The atmosphere of the clinic is welcoming and warm. We only moved to the Bastrop ARC location due to convenience, however, I MUCH rather drive an hour to see Dr Ward. Very rarely have I ever felt welcomed in Bastrop. Our physician appts have always felt rushed and like the physician didn't have time or want to discuss any concerns. Im a paramedic, I have also worked for pediatricians and family practice physicians. I understand that physician time is important and I respect their time. Im not going to come into the office with several different complex issues and expect everything be discussed in 1 visit. I Do expect to be able to get a med refill, request a yearly lab check and have a discussion with the physician about 1 issue. In Bastrop, in my experience, they dont have the time.
From the front desk, to the nurses, to Dr. Ward, great staff all around!
Safe and effective, childhood immunizations are essential for protecting children from disease.
July 24, 2023 2 min read
Dr. Ward is accepting new patients at ARC Buda.
Surgical clinicians are specially trained and licensed physicians who can perform surgical procedures to treat injuries, diseases, and other health conditions. Surgical clinicians can also diagnose and manage medical conditions, oversee pre-operative and post-operative care, and work closely with your primary care team to coordinate your care.
Non-surgical clinicians are highly trained and licensed physicians, physician assistants, and nurse practitioners who specialize in diagnosing, managing, and treating medical conditions through non-surgical medical care.
Children (ages 3-11) Adolescents (ages 12-18) Toddlers (ages 0-2)