Masking policy

Patients, help us protect our high-risk patients - please wear a mask if you have respiratory symptoms, a positive COVID-19 test, or COVID-19 exposure.

Effective 3/13/23, ARC transitions to optional masking for our staff and physicians, with required masking during specific situations. Read more.

Renewing Medicaid Coverage Update

In response to the COVID-19 pandemic, the federal government declared a public health emergency (PHE) and passed a law that allowed you to automatically keep your Medicaid coverage (continuous Medicaid). Based on the new federal law, continuous Medicaid eligibility will end on March 31, 2023, so you need to renew your benefits when it’s time to ensure your coverage will continue if you are eligible.

Patients should look for notices from HHSC in YELLOW envelopes that say "ACTION REQUIRED" in RED lettering. Notices will come in the mail and/or via portal if clients chose electronic notices. They should respond quickly when they receive it.

If you don’t respond to renewal or information requests from HHS, you could lose your coverage.

Read more

Actualización Sobre Renovando la Cobertura de Medicaid 

Como respuesta a la pandemia de COVID-19, el gobierno federal declaró una Emergencia de Salud Pública (PHE, por sus siglas en inglés) y aprobó una ley que le permitió a usted mantener automáticamente su cobertura de Medicaid (cobertura continua de Medicaid). Según la nueva ley federal, la elegibilidad para la cobertura continua de Medicaid se terminará el 31 de marzo, de 2023, por eso necesita renovar sus beneficios cuando se llegue el momento para asegurar que su cobertura va a continuar si usted todavía es elegible.

Pacientes deben buscar avisos de la HHSC en sobres AMARILLOS con el texto “ACCIÓN REQUERIDA” en letras ROJAS. Los avisos llegarán por correo y/o a través del portal en línea si los clientes eligieron recibir avisos electrónicos. Deberían responder con rapidez cuando lo reciban. 

Si no responde a las solicitudes de renovación o de información de la HHSC, podría perder su cobertura.

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ARC MyChart downtime

ARC MyChart downtime: Due to technical maintenance, ARC MyChart will be unavailable 7:00pm Saturday, April 1 to 7:00am Sunday, April 2. To schedule an appointment during this time, please call 512-272-4636 and press "1". You can reach all-night phone nurses by calling any clinic and pressing “4” to speak with a nurse.

MyChart Login Help Me Book
24/7 Medical Care Banner

ARC 24/7 Medical Care

Access to health care 24 hours a day

24/7 Connected Care

Always call 911 for emergencies, including heart attack or stroke symptoms, or go directly to the nearest hospital emergency room.

Seasonal allergies, colds, flu, sprains, strains, burns, infections, skin rashes, and more. We know medical problems happen 24/7. Whether you are feeling sick, have a minor injury, or need to keep up with your health, you can access the medical care you need 365 days a year for both new and existing patients.

Need a pediatrician or family doctor on the same day or after hours? ARC offers 24/7 care for kids. From minor injuries and emergencies to pediatric care for kids, we are here for you and your family. Schedule appointments online anytime.

Same-Day appointments are available seven days a week, including nights and holidays. Here are other ways we help with your medical needs by keeping you connected to care 24/7.

Easy Appointments

    • Same-Day & After Hours

      Same-Day and After Hours visits are available to established and non-established patients.

      Why ARC instead of Urgent Care or ER?

      Depending on your health plan, using ARC can save you money, give you easy access to your visit summary, and let your doctor review the visit notes quickly. We can book a follow-up with your doctor or schedule an appointment with a specialist. Learn more about ARC After Hours Clinics.

    • 24/7 scheduling

      You can book an appointment 24/7 by phone or online.

      By Phone? Call any clinic and press “1” for an appointment.
      Online? Go to ARCappointments.com and follow the instructions. We offer direct booking, online requests, and MyChart scheduling.

      Book an appointment 

    • Clinics near you

      We have many clinic locations and continue to grow across Central Texas. With centralized medical records, your doctors are connected to your health, no matter where you book your appointment.

      Find an ARC clinic near you

    • On-site lab & radiology

      All ARC clinics offer on-site blood draw stations. Most also offer on-site radiology or provide the service at a nearby ARC. Both services, when on-site, are available at the time of your appointment.

      Find ARC radiology services near you

    • On-demand, 24/7 telemedicine visits with your ARC doctor

      Sometimes you can’t wait to talk to your nurse or doctor and want immediate medical advice from an ARC physician who has access to your records. We have a convenient telemedicine subscription service giving you direct and immediate access to an ARC doctor 24/7/365. Sign up and instant message or video chat with one of our doctors immediately.

      Learn more at NormanMD.com

Connected Care Team

    • MyChart messaging

      Contact your care team securely for non-urgent issues when and wherever it's convenient for you. You can message your primary care physician or any doctor you saw in the office in the last 18 months. We respond within 1-3 business days.

      Sign In to MyChart

    • 24/7 phone nurse

      Call your clinic and press "4" to speak with an experienced nurse when you or a family member is ill. Based on the symptoms you describe, we can recommend treatment, book an appointment, or refer you to a specialist.

      Find your clinic phone number

    • Coordinated care

      Coordinated care is an evidence-based model of health care helping prevent illness and disease. Your primary care physician (PCP) works with you and other specialists you see to meet your health goals and stay up to date on recommended screenings.

      Our coordinated care services include the following:

      Chronic Care Nurse Navigators for patients with high-risk and/or complex chronic medical issues who need extra nursing support.
      Hospital/ER Transitions services to coordinate inpatient and emergency care and help you reconnect with your PCP after your hospital or ER visit.
      Diabetes Nurse Navigator for patients with newly diagnosed diabetes or those who need extra guidance while managing their condition.

    • ARC MyChart

      With ARC’s electronic medical record, ARC MyChart, you have a secure medical record across all ARC locations. Your health information stays up-to-date, and it’s easy to access by any ARC doctor you see. Improved legibility, accuracy, and completeness mean improved patient care quality and safety. You also have access to your medical records from ARC MyChart.

      Sign In to MyChart

    • Health reminders

      We help you stay up-to-date on your recommended screenings and tests, sending you reminders customized for your health needs and communication preferences. If you have an ARC MyChart account, you'll receive reminders there. If not, you’ll receive letters in the mail. Sign Up for MyChart at your next appointment or sign in now.

      Sign In to MyChart

24/7 Health Online

    • ARC MyChart patient portal

      ARC MyChart is our patient portal that gives you direct, secure, and easy access to your test results, medications, and personal health summary. You can request prescription refills, message your care team, book your primary care appointments and even manage your loved one’s health care. We’re doing what we can to improve your access and make health care easier.

      Sign In to MyChart

    • Online bill pay

      Anybody can pay a bill online at ARCbillpay.com from an invoice with an account number. If you are the guarantor, the person financially responsible for anyone on your health plan, you can view past statements and pay your bill on ARC MyChart.

      Pay a bill

    • New patient registration

      If you are a new patient, you can save time and avoid delays at your first appointment when you pre-register online at RegisterARC.com.

      Register my new patient information

Conditions

Bacterial infections

Bacterial infections

Bacterial infections occur when bacteria enter the body, multiply, and cause a reaction in the body. Bacteria can enter the body through a cut on your skin, a surgical wound, or through your airway and cause infections like pneumonia.

Learn More

Colds and Flu

Colds and Flu

A cold is caused by any one of several viruses that causes inflammation of the membranes that line the nose and throat. It can result from any one of more than 200 different viruses. But rhinoviruses cause most colds.

Learn More

Minor Cuts and Bruises

Minor Cuts and Bruises

Occasional cuts, bruises, or tumbles tend to happen. Luckily, most of these injuries are not serious and can be treated with over-the-counter medicine or with the help of a primary care physician.

Learn More

Seasonal Allergies

Seasonal Allergies

Allergies are among the most common health problems. The Central Texas area is known for seasonal allergies, including oak, mountain cedar, ragweed, and more.

Learn More

Skin Rashes

Skin Rashes

Many rashes require clinical care by a physician or other health care professional. Common skin rashes include dermatitis, drug rashes, eczema, and poison ivy.

Learn More

Sprains

Sprains

A sprain is caused by an injury that stresses a joint and overstretches or even ruptures supporting ligaments. This can happen from a fall, twist, or blow to the body.

Viral Infections

Viral Infections

Viral infections can cause common colds, flu, warts, and other unwanted diseases.

Learn More

Locations & Providers

  • ARC Anderson Mill
     10401 Anderson Mill Road
    Suite 110B
    Austin, TX 78750
    Get Directions
    512-250-5571
  • ARC Bastrop
     622 West State Highway 71
    Suite 102
    Bastrop, TX 78602
    Get Directions
    512-308-4311
  • ARC Bee Cave
     15801 Highway 71
    Building 1, Suite 100
    Bee Cave, TX 78738
    Get Directions
    512-676-2500
  • ARC Buda
     3420 FM 967
    Suite B-100
    Buda, TX 78610
    Get Directions
    512-295-1608
  • ARC Cedar Park Building C
     801 East Whitestone Blvd
    Building C
    Cedar Park, TX 78613
    Get Directions
    512-259-3467
  • ARC Center Street
     22420 IH-35
    Suite 203
    Kyle, TX 78640
    Get Directions
    737-404-0347
  • ARC Dripping Springs
     27600 Ranch Road 12
    Building 1
    Dripping Springs, TX 78620
    Get Directions
    512-829-9118
  • ARC Far West
     6835 Austin Center Blvd
    Austin, TX 78731
    Get Directions
    512-346-6611
  • ARC Four Points
     11714 Wilson Parke Avenue
    Suite 150
    Austin, TX 78726
    Get Directions
    737-247-7200
  • ARC Georgetown
     940 West University Avenue
    Suite 101
    Georgetown, TX 78626
    Get Directions
    512-819-0264
  • ARC Hutto
     151 Exchange Blvd
    Suite 500
    Hutto, TX 78634
    Get Directions
    512-846-1244
  • ARC Kelly Lane
     2100 Autumn Slate Drive
    Suite 150
    Pflugerville, TX 78660
    Get Directions
    737-220-7200
  • ARC Kyle Plum Creek
     4100 Everett Street
    Suite 400
    Kyle, TX 78640
    Get Directions
    512-295-1333
  • ARC Leander
     901 Crystal Falls Parkway
    Suite 103
    Leander, TX 78641
    Get Directions
    512-259-2198
  • ARC Liberty Hill
     12779 West State Highway 29
    Liberty Hill, TX 78642
    Get Directions
    512-778-7003
  • ARC Manor
     11300 East Highway 290
    Building 2, Suite 230
    Manor, TX 78653
    Get Directions
    512-582-6075
  • ARC Medical Plaza Specialty
     1401 Medical Parkway
    Building B, Suites 200, 211 & 220
    Cedar Park, TX 78613
    Get Directions
    512-260-1581
  • ARC Northwest Hills Specialty
     6818 Austin Center Blvd
    Suite 205
    Austin, TX 78731
    Get Directions
    512-344-0450
  • ARC Pflugerville
     15803 Windermere Drive
    Suite 103
    Pflugerville, TX 78660
    Get Directions
    512-989-2680
  • ARC Quarry Lake
     4515 Seton Center Parkway
    Suite 220
    Austin, TX 78759
    Get Directions
    512-338-8388
  • ARC Round Rock
     940 Hesters Crossing Road
    Round Rock, TX 78681
    Get Directions
    512-244-9024
  • ARC Sendero Springs
     1025 Sendero Springs Drive
    Suite 120
    Round Rock, TX 78681
    Get Directions
    737-220-7500
  • ARC Seton Northwest
     11111 Research Blvd
    Suite 475
    Austin, TX 78759
    Get Directions
    512-338-8181
  • ARC South 1st
     3828 South 1st Street
    Austin, TX 78704
    Get Directions
    512-443-1311
  • ARC South 1st Specialty and Pediatrics
     3816 South 1st Street
    Austin, TX 78704
    Get Directions
    512-443-1311
  • ARC Southwest
     1807 West Slaughter Lane
    Suite 490
    Austin, TX 78748
    Get Directions
    • Jeffrey W. Champ, MD
      Jeffrey Champ, MD
      Jeffrey W. Champ, MD
      Family Medicine
      4.7

      ARC Patient Feedback

      Guide to ARC Patient Feedback and Ratings

      Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

      You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

      The below guide provides details about how we collect and share our patient feedback.

      Who runs the survey?

      ARC partnered with Binary Fountain to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Binary Fountain is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

      How do patients receive the survey?

      Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

      Do you post all positive and negative comments?

      ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

      What questions do we ask?

      ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

      1. Rate how easy it was to make your appointment.
      2. Rate the helpfulness of the front-desk staff.
      3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
      4. Did the healthcare provider or doctor provide the care you expected?
      5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
      6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
      7. If you would like to be contacted about your visit today, please provide your phone number.

      Why don't all providers display a rating?

      Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

      Why can I only see comments from the last 90 days?

      ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

      Can anyone complete a survey or post a comment about a physician?

      No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

      How is patient information protected?

      Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
    • Karen J. Romero, DO
      Karen Romero, DO
      Karen J. Romero, DO
      Family Medicine
      4.7

      ARC Patient Feedback

      Guide to ARC Patient Feedback and Ratings

      Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

      You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

      The below guide provides details about how we collect and share our patient feedback.

      Who runs the survey?

      ARC partnered with Binary Fountain to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Binary Fountain is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

      How do patients receive the survey?

      Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

      Do you post all positive and negative comments?

      ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

      What questions do we ask?

      ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

      1. Rate how easy it was to make your appointment.
      2. Rate the helpfulness of the front-desk staff.
      3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
      4. Did the healthcare provider or doctor provide the care you expected?
      5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
      6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
      7. If you would like to be contacted about your visit today, please provide your phone number.

      Why don't all providers display a rating?

      Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

      Why can I only see comments from the last 90 days?

      ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

      Can anyone complete a survey or post a comment about a physician?

      No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

      How is patient information protected?

      Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

      Accepting new patients Languages: Spanish

    512-282-8967

Resources

Additional Resources