Austin Regional Clinic (ARC) doctors, advanced practice clinicians (APCs), staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our doctor and APC ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
ARC partnered with Press Ganey to collect patient feedback about their doctor’s or APC’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the doctor or APC bio page on the website. We calculate our doctor and APC star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
No. Only patients having an outpatient visit by an ARC physician or APC receive a survey. The results are based entirely from patients who have actually been treated by the physician or APC in our clinics.
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
Megan Hoang, APRN, has transitioned her regular family medicine practice at ARC Far West to see patients for neurological care and treatment at ARC Four Points. Her last day seeing patients at ARC Far West was Tuesday, March 31, 2026. Read letter.
In her free time, Megan enjoys being outdoors with her husband and two children. She goes on runs and long walks with her dog, and enjoys Crossfit, Olympic Weightlifting, and gardening. Her favorite area locales are all the local farms, farmers’ markets, and Enchanted Rock.
Learn more about Nurse Practitioners.
Healthcare is a second career for me, as I previously worked as a veterinary technician. What I loved so much about that work was helping explain something to the pet parents and working with my colleagues. I found that I truly enjoy helping people, and decided that I would have the opportunity to help the most people as a nurse. I really want to maximize my ability to make an impact on people’s lives. I like to meet people where they are in life and partner with them to formulate a plan for whatever goals or concerns they have, as either a guide or coach in the realm of health care.
ARC neurologists and advanced practice clinicians (APCs) provide care for a variety of neurological conditions, including stroke, seizures, Parkinson's disease, migraines, and dementias.
737-247-7200 Fax: 512-406-7368
Rating based on “Did the doctor or advanced practice clinician (APC) provide the care you expected?”
Great medical care. Over and above expectations.
Great job!
She was very nice in finding me an appointment.
The kindness of the staff, their helpfulness, from the front desk to MA and Megan. Everyone was kind, helpful, listened and made me feel heard.
Meagan was super responsive and helped get my test results back before our appointment.
Megan was awesome!
Megan Hoang is currently accepting new patients | Telemedicine visits are available.
Surgical clinicians are specially trained and licensed physicians who can perform surgical procedures to treat injuries, diseases, and other health conditions. Surgical clinicians can also diagnose and manage medical conditions, oversee pre-operative and post-operative care, and work closely with your primary care team to coordinate your care.
Non-surgical clinicians are highly trained and licensed physicians, physician assistants, and nurse practitioners who specialize in diagnosing, managing, and treating medical conditions through non-surgical medical care.
Children (ages 3-11) Adolescents (ages 12-18) Toddlers (ages 0-2)