Scheduling for COVID-19 vaccine is now available:
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Scheduling for ARC flu clinics is now available. It's easy to get your flu shot:
ARC MyChart Maintenance: Due to technical maintenance, ARC MyChart will be unavailable Saturday, September 20, 7:00pm – Sunday, September 21, 7:00am. Call 512-272-4636 to schedule a visit or speak with a nurse.
Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
Accepting new patients ARC Four Points Ages seen: 18 - 99 Languages: Spanish Joined ARC: 2023
Dr. Andino grew up in Ecuador and Texas. When she is not working, Dr. Andino loves spending time with her family and friends, exploring new cities and restaurants. She also enjoys taking care of her plants and terrarium. And, she has “recently discovered the joy of glamping” as well!
I found my calling in medicine after volunteering at a local county hospital as a Spanish medical interpreter. I have a special interest in complex diseases like multiple sclerosis (MS) and neuromyelitis optica (NMO). I have found incredible interest in the intricacies of diagnosis and treatment of demyelinating diseases, as well as the opportunity for strong and lengthy continuity of care. As an advocate, I will become part of my patients’ care team to help navigate choosing treatment, and provide guidance along the journey of a new or chronic diagnosis of MS or a related disorder. Each patient is unique, with challenges that are important to consider when dealing with complex disorders. I strive to help patients reach their full potential to maximize their life and independence.
Austin Regional Clinic offers annual diabetic retinopathy screenings to our patients with diabetes. Screening is easy, takes less than five minutes to complete, and does not require any pupil dilatation or eye protection.
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An EEG is a test that detects abnormalities in your brain waves, or in the electrical activity of your brain. The test is used to help detect neurological issues.
Electromyography (EMG) measures muscle response or electrical activity in response to a nerve’s stimulation of your muscle. The test is used to help find nerve and muscle problems.
ARC neurologists and advanced practice clinicians (APCs) provide care for a variety of neurological conditions, including stroke, seizures, Parkinson's disease, migraines, and dementias.
Although multiple sclerosis (MS) is incurable, some medicines have been shown to reduce the effects and rate of progression of the disease. Our MS physicians and advanced practice clinicians (APCs) work closely with you to provide care and monitor acute relapses.
A stroke, or brain attack, happens when blood flow to your brain is stopped. It's an emergency situation. Stroke symptoms may happen suddenly and each person’s symptoms may vary. Symptoms may include weakness, drooping, or numbness of the face, arm, or leg, usually on one side of the body, having trouble reading, speaking or understanding, problems with vision, such as dimness or loss of vision in one or both eyes, dizziness or problems with balance or coordination.
737-247-7200 Fax: 512-406-7368
Rating based on "Did the healthcare provider or doctor provide the care you expected?"
Easy to talk to
She is very attentive, listens and takes the time to explain what im going thru do to my stroke and educating me. She's kind and always has a warm welcoming smile. She goes an extra mile to help with my work issues and helped me find otc medication for my eyes due to my stroke. She is literally the best. We love her!
Dr. Andino is a wonderful doctor. I appreciate her warm demeanor and careful attention to all the detail details.
Everything was fine
I thought Dr. Andino was very helpful and very competent.
I love that my neurologist, Dr. Andino is very knowledgeable and caring. She has a great bedside manner and really cares about my wellbeing and care.
ARC gathered a group of 40 individuals and attended the Austin Walk MS 2025!
May 9, 2025 < 1 min read
ARC Neurologist Diana N. Andino, MD, gives practical tips for navigating life with MS.
March 3, 2025 3 min read
ARC Neurologist Diana Andino, MD, offers advice on preventing and managing multiple sclerosis (MS) relapses.
February 13, 2025 3 min read
Surgical providers are specially trained and licensed physicians who can perform surgical procedures to treat injuries, diseases, and other health conditions. Surgical providers can also diagnose and manage medical conditions, oversee pre-operative and post-operative care, and work closely with your primary care team to coordinate your care.
Non-surgical providers are highly trained and licensed physicians, physician assistants, and nurse practitioners who specialize in diagnosing, managing, and treating medical conditions through non-surgical medical care.
Children (ages 3-11) Adolescents (ages 12-18) Toddlers (ages 0-2)