Patients, help us protect our high-risk patients - please wear a mask if you have respiratory symptoms, a positive COVID-19 test, or COVID-19 exposure.
Effective 3/13/23, ARC transitions to optional masking for our staff and physicians, with required masking during specific situations. Read more.
If you don’t respond to renewal or information requests from HHS, you could lose your coverage.
Attention Medicaid recipients: It’s time to renew! Look for notices from HHSC in YELLOW envelopes that say "ACTION REQUIRED" in RED lettering, or sent electronically to members who signed up for electronic notices.
Complete and return renewal packets and requests for information on time. Contact HHSC to report any changes (such as contact information, pregnancy, or household changes) as soon as possible.
No longer qualified for Medicaid?
Children: Most kids can still be covered through the Children’s Health Insurance Program / CHIP. For details, check your Medicaid notice or call 800-964-2777.
Adults: Adults may be able to get financial assistance to pay for a health insurance plan through the health insurance Marketplace. To apply, visit www.healthcare.gov or call 800-318-2596.
Update your information at YourTexasBenefits.com or call 2-1-1 and select option 2.
Si no responde a las solicitudes de renovación o de información de la HHSC, podría perder su cobertura.
Atención beneficiarios de Medicaid: ¡Es momento de renovar sus beneficios! Esté atento a los avisos de renovación enviados por correo postal en sobres AMARILLOS que dicen “ACCIÓN REQUERIDA” en rojo, o por correo electrónico a quienes se inscribieron para recibir avisos electrónicos.
Llene y envíe los paquetes de renovación y las solicitudes de información a tiempo. Comuníquese con la HHSC para reportar cualquier cambio (como información de contacto, si hay un embarazo y cambios en el hogar) lo antes posible.
¿No califica más para Medicaid?
Niños: La mayoría de los niños todavía pueden obtener cobertura a través del Programa de seguro médico para niños/CHIP. Para obtener más detalles, consulte su aviso de Medicaid o llame al 800-964-2777.
Adultos: Los adultos pueden obtener cobertura del Mercado de seguros médicos. Visite www.healthcare.gov o llame al 800-318-2596.
Actualice su información en YourTexasBenefits.com o llame al 2-1-1 y seleccione la opción 2.
ARC will receive the updated COVID-19 vaccine in the coming weeks. We will open schedules as soon as we have vaccine. Check here for updates.
Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
Accepting new patients ARC Four Points Ages seen: 18 - 99 Languages: Spanish Joined ARC: 2023
Dr. Andino grew up in Ecuador and Texas. When she is not working, Dr. Andino loves spending time with her family and friends, exploring new cities and restaurants. She also enjoys taking care of her plants and terrarium. And, she has “recently discovered the joy of glamping” as well!
I found my calling in medicine after volunteering at a local county hospital as a Spanish medical interpreter. I have a special interest in complex diseases like multiple sclerosis (MS) and neuromyelitis optica (NMO). I have found incredible interest in the intricacies of diagnosis and treatment of demyelinating diseases, as well as the opportunity for strong and lengthy continuity of care. As an advocate, I will become part of my patients’ care team to help navigate choosing treatment, and provide guidance along the journey of a new or chronic diagnosis of MS or a related disorder. Each patient is unique, with challenges that are important to consider when dealing with complex disorders. I strive to help patients reach their full potential to maximize their life and independence.
An EEG is a test that detects abnormalities in your brain waves, or in the electrical activity of your brain. The test is used to help detect neurological issues.
Learn More
Electromyography (EMG) measures muscle response or electrical activity in response to a nerve’s stimulation of your muscle. The test is used to help find nerve and muscle problems.
ARC neurologists treat a variety of neurological conditions, including stroke, seizures, Parkinson's disease, migraines, and dementias.
Although MS is incurable, some medicines have been shown to reduce the effects and rate of progression of the disease. Our MS experts work closely with you to prescribe and monitor disease-modifying therapy (DMT) for acute relapses.
A stroke, or brain attack, happens when blood flow to your brain is stopped. It's an emergency situation. Stroke symptoms may happen suddenly and each person’s symptoms may vary. Symptoms may include weakness, drooping, or numbness of the face, arm, or leg, usually on one side of the body, having trouble reading, speaking or understanding, problems with vision, such as dimness or loss of vision in one or both eyes, dizziness or problems with balance or coordination.
737-247-7200 Fax: 512-406-7368
Rating based on "Did the healthcare provider or doctor provide the care you expected?"
It was great to see Dr again and her assistant make the visit completely comfortable and friendly while providing wonderful insight to MS symptoms i am experiencing they both listened to me a great feeling!!
I love Dr Andinos bed side manner. She answered all my questions and walked me through some doubts I had. Great experience after dealing with a difficult diagnosis.
Grateful that Dr. Diana speaks Spanish and answers all my questions with follow ups
Staff is great at helping and explaining. They also do it with a smile on their face.
Dr. Diana Andino is a wonderful Neurologist! She listened to all my health concerns and took the time to provide excellent explanations of my health. She had very good recommendations for me to follow up on. I am so fortunate to be a patient of Dr. Diana Andino at ARC! Thank you!
The front staff was efficient and friendly. Dr Andino's staff was professional and respectful with my intake. Dr Andino was very caring and knowledgeable. She completed an assessment, reviewed my chart and explained results to me. I felt she took the time needed and most of all, included me in the plan of treatment. Great care team!!
ARC Neurology offers comprehensive MS care
August 18, 2023 1 min read
ARC is pleased to announce the introduction of multiple sclerosis (MS) treatment as a service at ARC Four Points. Learn more.
May 10, 2023 1 min read
Two specialists join ARC East 7th, and an expansion to ARC Four Points will also offer infusion therapy and MS treatment.
July 3, 2023 2 min read
Children (ages 3-11) Adolescents (ages 12-18) Toddlers (ages 0-2)