Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
Accepting new patients Available at Multiple Locations Ages seen: 0 - 99 Joined ARC: 2019
Dr. Vagner was born in Chicago but grew up in San Antonio. When he’s not working, he “absolutely” loves spending time with his family, traveling together, enjoying what Austin has to offer, or just sitting around watching TV together. Dr. Vagner also considers himself “a little bit of a wine nerd,” and enjoys reading books, skiing, and traveling. His favorite local spots are the Highland Lakes, whether from the deck of a restaurant or on a boat. He also loves downtown Austin, and the city’s great restaurants!
I remember choosing to be a physician when I was in the 7th grade, as I was very interested in sciences and loved interacting and serving people, and trying to improve their lives. I chose hand surgery because I really enjoy the intricacies of the procedures and how amazingly engineered the hand is. In my practice, I always try to follow the Golden Rule, imagining how I would want to be treated. I approach my patients with empathy and try to equip them with the knowledge about their condition so that together, we can arrive at the best possible treatment plan.
Carpal tunnel release is a surgery used to treat and potentially heal carpal tunnel syndrome, which can be caused by injury, such as a sprain or fracture, repetitive use of a vibrating tool, or even a congenital predisposition (something that runs in families).
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Cubital tunnel syndrome happens when the ulnar nerve, which passes through the cubital tunnel (a tunnel of muscle, ligament, and bone) on the inside of the elbow, becomes inflamed, swollen, and irritated.
Elbow fractures can be caused by falls on the elbow, direct blows to the elbow, and falling on an outstretched hand where the elbow is bracing the fall.
Elbow pain may include discomfort in the area's joints, muscles, tendons, or ligaments.
Elbow replacement surgery removes damaged areas of the elbow joint and replaces them with implants.
Orthopedic treatment and care for arthritis of the hands and wrists.
Orthopedic treatment and care for fractured hands and wrists.
Our ARC orthopedics can evaluate and treat your hand and wrist pain.
ARC orthopedics provide treatment for fractured hands.
An ARC orthopedic hand surgeon can diagnose, treat, and monitor your rehabilitation quickly and effectively. Our orthopedic surgeons’ goal is to help improve function and reduce pain in your daily life, whether it’s caused by a new or old sports injury, arthritis, or repetitive use.
ARC orthopedic surgeons provide leading-edge, comprehensive care in the diagnosis and treatment of a variety of orthopedic conditions, including total joint replacement and sports medicine.
ARC offers telemedicine visits for primary and specialty care. Doctors can quickly evaluate you for a new health issue or follow up with you via a phone call or video visit from the comfort of your home.
Trigger finger is a condition in which the tendon sheath becomes inflamed and thickened and prevents the smooth extension or flexion of the finger or thumb. The finger may lock or "trigger" suddenly.
Orthopedic treatment and care for wrist fractures.
512-259-3467 Fax: 512-406-7303
737-220-7200 Fax: 512-406-7340
512-454-4561 Fax: 512-406-7330
512-443-1311 Fax: 512-406-6266
512-282-8967 Fax: 512-406-7351
Rating based on "Did the healthcare provider or doctor provide the care you expected?"
Efficient, friendly and on time.
Cupcakes for everyone 😊
Dr. Vagner was patient when I arrived late due I was at ARC South Austin, and the front the lady gave the note telling me that I was in the wrong place. I asked her to call Dr. Vanger that I would drive to drive to the right location. I made it at the location.
Front desk was very friendly. Assistant was very friendly . Dr was very easy to understand, he showed concern where needed. Showed a physical pic to explain where my pain was coming from. Made suggestions to help me keep moving! Very personable.
🙏🙏Very polite ,professional class .Beautiful people with very caring kind hearts. Thank you so much for your help .
I loved Dr. Vagner & Nurse! They were GREAT! Much appreciation for them!
What is carpal tunnel syndrome and how to manage it effectively.
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Dr. Vagner is currently accepting new patients experiencing Hand, Wrist or Elbow pain/fractures at:
Children (ages 3-11) Adolescents (ages 12-18) Toddlers (ages 0-2)