Austin Regional Clinic

Austin Regional Clinic

Austin Regional Clinic

Gregg Vagner

Gregg A. Vagner, MD

Orthopedics

ARC Patient Feedback

Guide to ARC Patient Feedback and Ratings

Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

The below guide provides details about how we collect and share our patient feedback.

Who runs the survey?

ARC partnered with the local Austin company Humm Systems to install feedback tablets in our exam rooms to collect patient feedback at the time of the doctor’s visit. Humm is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

How do patients receive the survey?

Tablets are either available in the exam room or at the front desk. All patients can provide feedback on the tablets at any time during or after their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

Do you post all positive and negative comments?

ARC posts all positive and negative patient feedback that is relevant to the visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

What questions do we ask?

ARC asks five basic questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Feedback tab on the provider bio page on the website. We calculate our star ratings based on responses to the below questions.

  1. Ease of making appointment
  2. Helpfulness of front desk staff
  3. Helpfulness of medical staff
  4. Did doctor or NP/PA provide you with the care you expected?
  5. How likely is it that you refer a friend or family member to this doctor or NP/PA?

Why don’t all providers display a rating?

Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

Can anyone complete a survey or post a comment about a physician?

No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician.

How is patient information protected?

Patients are anonymous when they fill out the feedback tablets. There is no personally identifiable information displayed at any time.

Dr. Vagner is currently accepting new patients. ARC Medical Park Tower Orthopedics
📞 512-454-4561📞 512-454-4561
ARC South 1st
📞 512-443-1311📞 512-443-1311
ARC Now Clinic
📞 512-259-3467📞 512-259-3467

More Info

I remember choosing to be a physician when I was in the 7th grade, as I was very interested in sciences and loved interacting and serving people, and trying to improve their lives. I chose hand surgery because I really enjoy the intricacies of the procedures and how amazingly engineered the hand is. In my practice, I always try to follow the Golden Rule, imagining how I would want to be treated. I approach my patients with empathy and try to equip them with the knowledge about their condition so that together, we can arrive at the best possible treatment plan.

Personal Summary

Dr. Vagner was born in Chicago but grew up in San Antonio. When he’s not working, he “absolutely” loves spending time with his family, traveling together, enjoying what Austin has to offer, or just sitting around watching TV together. Dr. Vagner also considers himself “a little bit of a wine nerd,” and enjoys reading, books, skiing, and traveling. His favorite local spots are the Highland Lakes, whether from the deck of a restaurant or on a boat. He also loves downtown Austin, and the city’s great restaurants!

Services Offered

Professional Positions and Honors

Dr. Vagner holds these memberships and honors:
  • Member, Central Texas Hand Society
  • Member, American Society for Surgery of the Hand
  • Member, American Academy of Orthopaedic Surgeons
  • Member, Travis County Medical Society
  • Assistant Professor of Surgery and Perioperative Care, Dell Medical School, Austin, TX
  • Hand and wrist surgery consultant, University of Texas Athletics
  • Austin Top Doctor, Austin Magazine, 2014
  • Distinguished Surgeon of the Year, Austin Area Association of Perioperative Registered Nurses, 2011

Patient Health Forms (English & Español)

Recommended Resources

📅 Request an Appointment with Gregg A. Vagner, MD

Joined ARC

2019

Education

BA in History, Baylor University, Waco, TX, 1993

Medical School

Baylor College of Medicine, Houston, TX, 1997

Residency / Internship

Baylor College of Medicine, Houston, TX, 2002

Fellowship

Hand, Upper Extremity and Microvascular Fellowship, University of Utah, Salt Lake City, Utah, 2006

Certification

Board Certified in Orthopedic Surgery, Certificate of Added Qualification, Hand Surgery

Comments or Questions?