Austin Regional Clinic

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Austin Regional Clinic

Austin Regional Clinic

Jeanette LaFreniere

Jeanette M. LaFreniere, MD

Pediatrics

4.7 of 5
(61) View Reviews
About our provider ratings

ARC Patient Feedback

Guide to ARC Patient Feedback and Ratings

Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

The below guide provides details about how we collect and share our patient feedback.

Who runs the survey?

ARC partnered with Binary Fountain to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Binary Fountain is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

How do patients receive the survey?

Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

Do you post all positive and negative comments?

ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

What questions do we ask?

ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

  1. Rate how easy it was to make your appointment.
  2. Rate the helpfulness of the front-desk staff.
  3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
  4. Did the doctor or NP/PA provide you with the care your expected?/li>
  5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
  6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
  7. If you would like to be contacted about your visit today, please provide your phone number.

Why don't all providers display a rating?

Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

Why can I only see comments from the last 90 days?

ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

Can anyone complete a survey or post a comment about a physician?

No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

How is patient information protected?

Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

Dr. LaFreniere is currently accepting new patients. Book Now ARC Southwest
📞 512-282-8967📞 512-282-8967

More Info

In 4th grade I took a summer school science class and from then on, I wanted to be a doctor. I worked with and volunteered in child-focused activities, so I chose pediatrics, and it was the best choice! Every day I love working with my patients and their grown-ups, and teaching them about their bodies and health. I believe the best care for a child is evidenced-based and team-based, with the patient, grown-up, and pediatrician as a team. Building relationships is one of the best parts of pediatrics, so I hope my patients see me as someone they trust, so when they grow into teenagers they have an additional adult to turn to during the rocky moments.

Personal Summary

Dr. LaFreniere grew up in Kansas City and moved to Austin for her residency. She says she “loved the heat and decided to never leave!” When she is not working, Dr. LaFreniere loves being outdoors and being active, including golf, gardening, and visiting local nurseries to add to her plant collection. She and her sister are also on a mission to hike/visit every state park in Texas. Dr. LaFreniere also enjoys having family and friends visit, reading and visiting libraries on her bucket list, and cheering on the Kansas City Chiefs, Kansas City Royals, and K-State Wildcats! Among her favorite local spots are the Lady Bird Johnson Wildflower Center and the Austin Central Public Library.

Services Offered

Professional Positions and Honors

Dr. LaFreniere holds these memberships and honors:
  • Member, Travis County Medical Society
  • Member, American Academy of Pediatrics
  • Karen Teel Award of Excellence during Pediatric Residency, University of Texas Dell Medical School, 2021
  • International Board Certified Lactation Consultant, 2021

Recommended Resources

Joined ARC

2021

Education

BS in Biology, Kansas State University, Manhattan, KS, 2014

Medical School

University of Kansas School of Medicine, Kansas City, KS, 2018

Residency / Internship

University of Texas Dell Medical School, Austin, TX, 2021

Languages

Limited Spanish

Comments or Questions?