Austin Regional Clinic

Austin Regional Clinic

Austin Regional Clinic

Ross Hairgrove

Ross E. Hairgrove, MDVideo Bio

Orthopedics
Sports & Musculoskeletal Medicine

ARC Patient Feedback

Guide to ARC Patient Feedback and Ratings

Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

The below guide provides details about how we collect and share our patient feedback.

Who runs the survey?

ARC partnered with the local Austin company Humm Systems to install feedback tablets in our exam rooms to collect patient feedback at the time of the doctor’s visit. Humm is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

How do patients receive the survey?

Tablets are either available in the exam room or at the front desk. All patients can provide feedback on the tablets at any time during or after their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

Do you post all positive and negative comments?

ARC posts all positive and negative patient feedback that is relevant to the visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

What questions do we ask?

ARC asks five basic questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Feedback tab on the provider bio page on the website. We calculate our star ratings based on responses to the below questions.

  1. Ease of making appointment
  2. Helpfulness of front desk staff
  3. Helpfulness of medical staff
  4. Did doctor or NP/PA provide you with the care you expected?
  5. How likely is it that you refer a friend or family member to this doctor or NP/PA?

Why don’t all providers display a rating?

Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

Can anyone complete a survey or post a comment about a physician?

No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician.

How is patient information protected?

Patients are anonymous when they fill out the feedback tablets. There is no personally identifiable information displayed at any time.

Dr. Hairgrove is currently accepting new patients. ARC Kyle Plum Creek
📞 512-295-1333📞 512-295-1333
ARC Southwest
📞 512-282-8967📞 512-282-8967
ARC South 1st Specialty
📞 512-443-1311📞 512-443-1311

Ross E. Hairgrove, MD - Orthopedics - Austin Regional Clinic

Ross E. Hairgrove, MD

Orthopedics
Sports & Musculoskeletal Medicine

CLICK HERE view ARC's currently contracted health plans. If you do not see your current insurance plan listed, please call 512-ARC-INFO or 512-272-4636 for more information. We recommend you always contact your health plan to verify Austin Regional Clinic is a participating provider.

For head or back injuries, injections, or issues related to joint replacement surgery, please call 512-ARC-INFO or 512-272-4636.

New Orthopedic Patient

New Patient New problem = Muscular, Joint, or Fracture Problem

Current Orthopedic Patient

Follow-up Office visit

More Info

I chose a career in medicine to help fulfill two life passions – to serve humanity and study the physiological processes of the body. As a sports medicine physician, my experiences as a competitive and recreational athlete allow me to empathize with patients’ needs and concerns. I am passionate about treating injuries and also educating patients on injury prevention and the importance of healthy lifestyles. I am always mindful that I am treating a human being, and not exclusively an injury or disease process.

Dr. Hairgrove specializes in Sports Medicine and the non-surgical treatment of sports injuries, concussions, and issues of the shoulder, knee, hip, elbow, wrist, hand and ankle as well as general orthopedic issues, for both adults and children. 

Dr. Hairgrove is a team doctor for the Austin Spurs Basketball team. Austin Regional Clinic doctors are the preferred family physicians for the Austin Spurs.

Personal Summary

Dr. Hairgrove is a native Texan, born and raised in the west Texas town of Haskell. When he’s not working, Dr. Hairgrove enjoys spending quality time with his wife and friends, including his golden doodle puppy. He also enjoys playing golf, running, camping, and reading. Dr. Hairgrove’s favorite Central Texas spot is “anywhere with my wife watching a beautiful Hill Country sunset!”

Professional Positions and Honors

Dr. Hairgrove holds these memberships and honors:
  • Member, Travis County Medical Society
  • Member, American Medical Association
  • Member, American Medical Society for Sports Medicine
  • Member, American Academy of Family Physicians
  • Team Doctor, Austin Spurs Basketball team
  • Provided sports medical services for UT San Antonio, Trinity University, San Antonio Missions (San Diego Padres affiliate), San Antonio Rampage (Colorado Avalanche affiliate), San Antonio Spurs (NBA), San Antonio Stars (WNBA), FC San Antonio (USL), Ballet San Antonio, Rock 'n' Roll marathon, and Johnson High School (San Antonio Northeast ISD) during fellowship.

Recommended Resources

📅 Request an Appointment with Ross E. Hairgrove, MD

Joined ARC

2017

Education

BS in Nutritional Sciences and Biomedical Sciences, Magna Cum Laude, Texas A&M University, College Station, TX, 2009

Medical School

University of Texas Health Science Center at San Antonio School of Medicine, San Antonio, TX, 2013

Residency / Internship

Waco Family Medicine Residency Program, Waco, TX 2016

Fellowship

Christus Santa Rosa Primary Care Sports Medicine Fellowship, San Antonio, TX, 2017

Comments or Questions?