Austin Regional Clinic

Austin Regional Clinic

Austin Regional Clinic

Jerett Zipin

Jerett A. Zipin, DO

Sports & Musculoskeletal Medicine

ARC Patient Feedback

Guide to ARC Patient Feedback and Ratings

Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

The below guide provides details about how we collect and share our patient feedback.

Who runs the survey?

ARC partnered with the local Austin company Humm Systems to install feedback tablets in our exam rooms to collect patient feedback at the time of the doctor’s visit. Humm is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

How do patients receive the survey?

Tablets are either available in the exam room or at the front desk. All patients can provide feedback on the tablets at any time during or after their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

Do you post all positive and negative comments?

ARC posts all positive and negative patient feedback that is relevant to the visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

What questions do we ask?

ARC asks five basic questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Feedback tab on the provider bio page on the website. We calculate our star ratings based on responses to the below questions.

  1. Ease of making appointment
  2. Helpfulness of front desk staff
  3. Helpfulness of medical staff
  4. Did doctor or NP/PA provide you with the care you expected?
  5. How likely is it that you refer a friend or family member to this doctor or NP/PA?

Why don’t all providers display a rating?

Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

Can anyone complete a survey or post a comment about a physician?

No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician.

How is patient information protected?

Patients are anonymous when they fill out the feedback tablets. There is no personally identifiable information displayed at any time.

Dr. Zipin is currently accepting new patients. He is a non-surgical Musculoskeletal Doctor. ARC Kelly Lane
📞 737-220-7200📞 737-220-7200

More Info

I grew up in a family of physicians, and after several tennis injuries in college, I volunteered in a physical therapy facility and emergency room, where I found my true passion in Sports Medicine. I believe we are all athletes, whether your goals are to run an ultra-marathon or just walk around, pain-free, with your grandkids. Injuries might not always be unique, but the patient and their situation are always individual. I believe in listening to my patient’s goals and needs, and taking a collaborative approach when it comes to deciding what is the most appropriate treatment.

Personal Summary

Dr. Zipin, who grew up in Massachusetts, enjoys triathlons, hiking, woodworking, and spending time with his wife and toddler son. Although relatively new to Central Texas, Dr. Zipin’s favorite Central Texas locale is “anywhere there is good barbeque!”

Services Offered

  • Bracing
  • Casting
  • Referral for Advanced Imaging – MRI, CT, etc
  • Referral to Physical Therapy
  • Steroid Injections
  • Viscosupplement Injections
  • X-Ray

Professional Positions and Honors

Dr. Zipin holds these memberships and honors: 
  • Member, American Medical Society for Sports Medicine 
  • Member, Travis County Medical Society 
  • Lead Team Physician, Azusa Pacific University, Azusa, CA, for all sports, 2005-2019 
  • Lead Team Physician, Citrus College, Glendora, CA, for all sports, 2004-2019

Patient Forms (English & Español)

Recommended Resources

📅 Request an Appointment with Jerett A. Zipin, DO

Joined ARC

2019

Education

BS, Hobart & William Smith Colleges, Geneva, NY, 1994

Medical School

New York College of Osteopathic Medicine, Old Westbury, NY, 1999

Residency / Internship

NYU Winthrop University Hospital, Mineola, NY, 2002

Fellowship

Primary Care Sports Medicine Fellowship, Methodist University Hospital, Indianapolis, IN, 2004

Certification

Board Certified in Internal Medicine and Sports Medicine

Comments or Questions?