Austin Regional Clinic

Austin Regional Clinic

Austin Regional Clinic

Bruce Doxey

Bruce M. Doxey, MD

Family Medicine

ARC Patient Feedback

Guide to ARC Patient Feedback and Ratings

Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

The below guide provides details about how we collect and share our patient feedback.

Who runs the survey?

ARC partnered with the local Austin company Humm Systems to collect patient feedback about their doctor’s visit. We gather feedback from tablets in our exam rooms and text surveys. Humm is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

How do patients receive the survey?

Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Tablets with the feedback survey may be available in the exam room or at the front desk. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

Do you post all positive and negative comments?

ARC posts all positive and negative patient feedback that is relevant to the visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

What questions do we ask?

ARC asks five basic questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number four below. We calculate our location star ratings based on the responses to all the below questions.

  1. Ease of making appointment
  2. Helpfulness of front desk staff
  3. Helpfulness of medical staff
  4. Did doctor or NP/PA provide you with the care you expected?
  5. How likely is it that you refer a friend or family member to this doctor or NP/PA?

Why don’t all providers display a rating?

Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

Why can I only see comments from the last 30 days?

ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience we display the last 30 days of comments which are the most relevant for the practice.

Can anyone complete a survey or post a comment about a physician?

No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

How is patient information protected?

Patients are anonymous when they fill out the feedback tablets. There is no personally identifiable information displayed at any time.

Dr. Doxey is currently accepting new patients | Telemedicine visits are available. Book Now ARC Far West
📞 512-346-6611📞 512-346-6611

More Info

I chose to practice medicine because I enjoy being a helpful resource for the community, bringing comfort to those concerned about their health. I focus my care for each patient based on their individual needs, so they can help me understand what will work best for them.   I am happy when I am able to help my patients by providing options and information so they understand what choices can improve their health and thus make good health decisions.

Personal Summary

Dr. Doxey grew up in Channelview, an east Houston suburb.  In his leisure time, Dr. Doxey enjoys gardening and spending time outdoors. He has a “vast vinyl record collection” and enjoys learning about music and its history.  Another pastime is “experiencing history through found objects at a good estate sale.” Being relatively new to the Austin area, Dr. Doxey enjoys exploring the greenbelts and visiting Lake Travis and Lake Austin. He cannot wait to see more and more of the outdoor experiences in the area!

Services Offered

Professional Positions and Honors

Dr. Doxey is a member of:
  • Travis County Medical Society
  • Phi Beta Kappa National Honor Society

Recommended Resources

📅 Request an Appointment with Bruce M. Doxey, MD

Joined ARC

2020

Education

B.S. in Marine Biology, Magna Cum Laude, Texas A&M University, Galveston, TX, 2007

Medical School

University of Texas Southwestern, Dallas, TX, 2012

Residency / Internship

Internship: Department of Internal Medicine, St. Louis University, St. Louis, MO, 2013

Residency: The University of Arkansas for Medical Sciences – Southwest, Family Medicine Residency Program

Comments or Questions?