Patients, help us protect our high-risk patients - please wear a mask if you have respiratory symptoms, a positive COVID-19 test, or COVID-19 exposure.
Effective 3/13/23, ARC transitions to optional masking for our staff and physicians, with required masking during specific situations. Read more.
In response to the COVID-19 pandemic, the federal government declared a public health emergency (PHE) and passed a law that allowed you to automatically keep your Medicaid coverage (continuous Medicaid). Based on the new federal law, continuous Medicaid eligibility will end on March 31, 2023, so you need to renew your benefits when it’s time to ensure your coverage will continue if you are eligible.
Patients should look for notices from HHSC in YELLOW envelopes that say "ACTION REQUIRED" in RED lettering. Notices will come in the mail and/or via portal if clients chose electronic notices. They should respond quickly when they receive it.
If you don’t respond to renewal or information requests from HHS, you could lose your coverage.
Como respuesta a la pandemia de COVID-19, el gobierno federal declaró una Emergencia de Salud Pública (PHE, por sus siglas en inglés) y aprobó una ley que le permitió a usted mantener automáticamente su cobertura de Medicaid (cobertura continua de Medicaid). Según la nueva ley federal, la elegibilidad para la cobertura continua de Medicaid se terminará el 31 de marzo, de 2023, por eso necesita renovar sus beneficios cuando se llegue el momento para asegurar que su cobertura va a continuar si usted todavía es elegible.
Pacientes deben buscar avisos de la HHSC en sobres AMARILLOS con el texto “ACCIÓN REQUERIDA” en letras ROJAS. Los avisos llegarán por correo y/o a través del portal en línea si los clientes eligieron recibir avisos electrónicos. Deberían responder con rapidez cuando lo reciban.
Si no responde a las solicitudes de renovación o de información de la HHSC, podría perder su cobertura.
ARC MyChart downtime: Due to technical maintenance, ARC MyChart will be unavailable 7:00pm Saturday, April 1 to 7:00am Sunday, April 2. To schedule an appointment during this time, please call 512-272-4636 and press "1". You can reach all-night phone nurses by calling any clinic and pressing “4” to speak with a nurse.
Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
ARC partnered with Binary Fountain to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Binary Fountain is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
Accepting new patients
ARC Far West
Ages seen: 0 - 24
Joined ARC: 2020
Dr. Anderson has transitioned his practice to solely care for patients in need of care for mental and behavioral conditions. His Physician Assistant, Shaelyn Gibson, and he have their practice on working with patients and families to help patients achieve their maximum emotional, psychological, developmental, and academic potential.
Dr. Anderson grew up in St. Louis, MO, where he played ice hockey, and is an avid St. Louis Blues and Cardinals fan. He and his wife lived for 20 years in North Carolina, where he practiced at Cornerstone Health Care, now Wake Forest Baptist Health. Dr. Anderson and his wife have three grown children. In his free time, he can be found with his wife on their boat, visiting family in Horseshoe Bay, being active outside, playing ice hockey, or walking their dog, Kirby, named after the University of Georgia Bulldogs football coach!
During the past 23 years of pediatric practice in North Carolina prior to joining ARC, I sub-specialized in the treatment of pediatric mental health and behavioral medicine, specifically in the area of ADHD, anxiety, depression, and medication management of autism. Each of these children and families have their own unique story and challenges, and I am blessed when I have the opportunity to help them along this journey to overcome their individual challenges and discover their own unique gifts and talents. I believe that active listening and involving both parents and children are the key to a successful relationship with my patients. I look forward to providing enhanced pediatric mental and behavioral health care to my ARC patients.
When you have concerns about your child’s mental or behavioral health, your ARC pediatrician can conduct a screening or refer you to a provider who can determine the kind of help you need and help you access the right resources for your child.
ARC offers telemedicine visits for primary and specialty care. Doctors can quickly evaluate you for a new health issue or follow up with you via a phone call or video visit from the comfort of your home.
Rating based on "Did the healthcare provider or doctor provide the care you expected?"
Every thing was good except it was long time waiting at the waiting area hall and at the room for the doctor to come.
Dr. Anderson was by far the best provider I’ve come across in life.
Dr. Anderson took a great deal of time to evaluate and treat our son and we came away feeling good about our plan and follow-up. Really very impressed.
Dr. Anderson was amazing and thorough.
Talented Dr but had no time for my concerns. Misdirected them as personal for me and not my son. Needs to exemplify more patients and respect.
Dr Anderson was great. Wish we knew of his ADHD specialty sooner.
What cold medicine can you safely give your child? James C. Anderson, IV, MD, Pediatrics at ARC Far West recently spoke with Forbes on the types of cold medications for children as well as helpful home remedies.
November 3, 2021
3 min read
James Anderson, IV, MD, Pediatrician at ARC Far West, prioritizes pediatric mental health. Learn why Dr. Anderson says the COVID impact isn’t just sickness.
August 24, 2021
2 min read
Dr. Anderson iscurrently accepting new patients for ADHD, mental health, and behavioral healthonly. He and ShaelynGibson, PA, Pediatrics, care jointly for all patients and you can book an initial or follow upvisit with either of them. Read Letter
Children (ages 3-11)
Adolescents (ages 12-18)
Toddlers (ages 0-2)