ARC MyChart Maintenance: Due to technical maintenance, ARC MyChart will be unavailable Monday, July 20, 11:00pm – Tuesday, July 21, 12:00am. Call 512-272-4636 to schedule a visit or speak with a nurse.
Austin Regional Clinic (ARC) doctors, advanced practice clinicians (APCs), staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our doctor and APC ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
ARC partnered with Press Ganey to collect patient feedback about their doctor’s or APC’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the doctor or APC bio page on the website. We calculate our doctor and APC star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
No. Only patients having an outpatient visit by an ARC physician or APC receive a survey. The results are based entirely from patients who have actually been treated by the physician or APC in our clinics.
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
Michelle Kuczkowski's last day at ARC will be Friday, August 14, 2026. Please see below for physicians and advanced practice clinicians (APCs) she recommends to patients wanting to transfer or establish care at ARC. Read letter.
ARC Kelly Lane
ARC Round Rock
ARC Sendero Springs
Michelle grew up in Lomira, Wisconsin. When she is not working, she enjoys spending quality time with her spouse, daughter, family, and friends. They love being outdoors, spending days on the lake, eating at new restaurants, and seeing live music. Michelle’s favorite area locales include Krause Springs, Hamilton Pool, and Jester King Brewery.
Learn more about Nurse Practitioners.
I chose a career in family medicine so I am able to see patients of all ages across the lifespan. I love that I can build long-term relationships with my patients and their families. I believe in genuinely listening to my patients and building a foundation of trust. I respect patient choice and hope my patients feel as though we are in this together!
A flu vaccine can help prevent flu-related visits each year. CDC recommends everyone six months and older get vaccinated every flu season.
Learn More
PrEP, or pre-exposure prophylaxis, is a way for people who do not have HIV to prevent getting HIV. This treatment, designed for people who are at substantial risk of getting HIV infection, consists of taking a pill every day.
Immunizations help provide immunity to children and adults before they are exposed to potentially harmful diseases like hepatitis B, measles, mumps, polio, and more.
512-244-9024 Fax: 512-406-7342
Rating based on “Did the doctor or advanced practice clinician (APC) provide the care you expected?”
I liked that I was listen to and all my questions answered.
Michelle is very thorough and professional. We will surely miss her excellent care.
My visit was a very pleasant one my doctor is the best.
Typically I do have my after-visit summary available pretty fast as well as lab results, and I have yet to receive either yet, but everything else was very effective and helpful!!!
She's very helpful and knows what I need. I ame very grateful for her.
Im so sad that Michelle is leaving. She has provided excellent care and I will miss her.
Michelle Kuczkowski is currently accepting new patients.
Surgical clinicians are specially trained and licensed physicians who can perform surgical procedures to treat injuries, diseases, and other health conditions. Surgical clinicians can also diagnose and manage medical conditions, oversee pre-operative and post-operative care, and work closely with your primary care team to coordinate your care.
Non-surgical clinicians are highly trained and licensed physicians, physician assistants, and nurse practitioners who specialize in diagnosing, managing, and treating medical conditions through non-surgical medical care.
Children (ages 3-11) Adolescents (ages 12-18) Toddlers (ages 0-2)