Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
Accepting new patients Available at Multiple Locations Ages seen: 0 - 17 Languages: Spanish Joined ARC: 2013
Dr. Hagen moved to Austin to be closer to his family, and is excited to be able to take part in the yearly festivals and outdoor activities. His hobbies include brewing beer, capoeira, drumming, and gardening. He has also volunteered on medical missions in Ecuador, Honduras, and Ghana. Dr. Hagen loves big dogs and can usually be found in his local park with his Irish Wolfhound, Eena.
The best part of pediatrics is having dedicated and motivated advocates – the parents! - for our patients. I look forward to joining each family in a team effort to ensure the healthy development of each and every child through mutual trust and good, effective communication.
ARC Pediatrics provides behavioral evaluations to gather information to help your child and family.
Developmental and Autism screenings are tests that help diagnose developmental challenges in children.
A flu vaccine can help prevent flu-related visits to the doctor each year. CDC recommends everyone 6 months and older get vaccinated every flu season.
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Regular dental care should begin by 1 year of age, with a dental check-up at least twice each year for most children. Some children may need check-ups more often.
Hearing screenings are tests to help identify hearing loss in children and its severity.
If you choose to breastfeed, your ARC pediatrician, ob/gyn, and care team can provide advice and recommendations. We also partner with Breastfeeding Success (BFS) to help new parents fwith specialized educational materials, classes, and visits with a lactation consultant, as needed.
Hearing loss screenings for newborns help determine if your baby has hearing loss.
ARC pediatric eye exams check eye health and scan for amblyopia risk factors, blurry vision, farsightedness, nearsightedness, vision loss, and more.
Immunizations are a safe, effective way to protect children from diseases, including some cancers, as well as hospitalization, disability, and death. It is important to maintain routine immunizations during a pandemic or other public health emergency to prevent further outbreaks.
When you have concerns about your child’s mental or behavioral health, your ARC pediatrician can conduct a screening or refer you to a provider who can determine the kind of help you need and help you access the right resources for your child.
Our dedicated pediatricians offer comprehensive 3-day and 2-week newborn visits designed to ensure the health and well-being of your newest family member.
ARC offers telemedicine visits for primary and specialty care. Doctors can quickly evaluate you for a new health issue or follow up with you via a phone call or video visit from the comfort of your home.
A well-check exam focuses on maintaining your child’s health and is a time to discuss preventive care. Our doctors and APCs cover growth, development, immunization updates, health, safety, nutrition, physical fitness, puberty, acne, learning, behavioral questions, and family and social concerns.
512-346-6611 Fax: 512-406-7315
512-295-1333 Fax: 512-406-7327
Rating based on "Did the healthcare provider or doctor provide the care you expected?"
Everything went great and the Dr was awesome 💯
Dr. Hagen was amazing. So friendly and knowledgeable. The front desk staff was very helpful and she went out of her way to make our visit easier and set me up with the My Chart.
Dr. Hagen was amazing. He got my daughter to come around really easy. She’s usually a tough one. She felt really comfortable with him and let him do the entire check up while having fun!
All of my questions were answered and we were in and out in a timely manner!
Dr. Conor Hagen was amazing with my kids. My daughter was afraid to go to the doctor because of her previous experiences in the hospital. Dr Hagen was so good with the kids that they actually had fun and are excited to go back. I am so grateful that we found him and now we have a place to go when needed and all my children feel safe!
Very informative Dr visit! Dr Hagen is beyond outstanding and very knowledgeable. And communicate exceptional well.
ARC Center Street and ARC Kyle Plum Creek physicians and staff have been recognized by the Hays Free Press with 11 “Best of North Hays County 2021” awards, as voted on by readers of the newspaper. Read more.
January 5, 2022 < 1 min read
Children (ages 3-11) Adolescents (ages 12-18) Toddlers (ages 0-2)