Austin Regional Clinic

Austin Regional Clinic

Austin Regional Clinic

Jeffrey Padalecki

Jeffrey R. Padalecki, MDVideo Bio

Orthopedics

ARC Patient Feedback

Guide to ARC Patient Feedback and Ratings

Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

The below guide provides details about how we collect and share our patient feedback.

Who runs the survey?

ARC partnered with the local Austin company Humm Systems to install feedback tablets in our exam rooms to collect patient feedback at the time of the doctor’s visit. Humm is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

How do patients receive the survey?

Tablets are either available in the exam room or at the front desk. All patients can provide feedback on the tablets at any time during or after their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

Do you post all positive and negative comments?

ARC posts all positive and negative patient feedback that is relevant to the visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

What questions do we ask?

ARC asks five basic questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Feedback tab on the provider bio page on the website. We calculate our star ratings based on responses to the below questions.

  1. Ease of making appointment
  2. Helpfulness of front desk staff
  3. Helpfulness of medical staff
  4. Did doctor or NP/PA provide you with the care you expected?
  5. How likely is it that you refer a friend or family member to this doctor or NP/PA?

Why don’t all providers display a rating?

Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

Can anyone complete a survey or post a comment about a physician?

No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician.

How is patient information protected?

Patients are anonymous when they fill out the feedback tablets. There is no personally identifiable information displayed at any time.

Dr. Padalecki is currently accepting new patients. ARC Medical Park Tower Orthopedics
📞 512-454-4561📞 512-454-4561
ARC Far West
📞 512-346-6611📞 512-346-6611
ARC Southwest
📞 512-282-8967📞 512-282-8967

More Info

I am committed to giving the patients of Central Texas a better class of Orthopedic care. My goal is to rapidly return patients to the game of life by focusing on the physical and emotional aspects of recovery. I try to accomplish this by building strong personal relationships with my patients and I always encourage a team approach to their recovery process.

Personal Summary

Dr. Padalecki is a native Texan who is thrilled to be practicing in the Austin area. Throughout his career, he has participated in the care of athletes of all levels, including many professional sports teams. Dr. Padalecki is a former collegiate athlete who continues to commit himself to staying active. He recently completed a Sports Medicine and Arthroscopy fellowship at the Steadman Clinic in Vail, CO. In his free time, Dr. Padalecki enjoys all sports and particularly loves running, biking, and water sports. He is married with three young children.

Dr. Padalecki serves as the Medical Director for Ballet Austin.

Services Offered

Professional Positions and Honors

  • Member, Arthroscopy Association of North America
  • Member, American Academy of Orthopaedic Surgeons
  • Member, Texas Medical Association
  • Member, American Medical Association
  • Candidate member, American Orthopaedic Society for Sports Medicine
  • American Orthopaedic Association Resident Leadership Forum, UT Southwestern nominee, 2010
  • St. Mary’s University Presidential Scholar Award, 2002
  • Texas Monthly Super Doctors “Rising Stars” - 2015, 2016, 2017

Patient Health Forms (English & Español)

Recommended Resources

📅 Request an Appointment with Jeffrey R. Padalecki, MD

Joined ARC

2012

Education

B.S. in Engineering Sciences, Magna Cum Laude, St. Mary’s University, San Antonio, TX, 2002

Medical School

The University of Texas Medical School at Houston, Houston, TX, 2006

Residency / Internship

The University of Texas Southwestern Medical Center, Dallas, TX, 2011

Fellowship

The Steadman Clinic, Vail, Colorado, Shoulder, Knee, and Hip Arthroscopy Fellowship, 2011-2012

Certification

Board Certified in Orthopedic Surgery

Comments or Questions?