Health Insurance Marketplace open enrollment

Open Enrollment for a marketplace health plan on HealthCare.gov is open until December 15 for your coverage to start January 1. Stay with your ARC care team by choosing one of the following health plans: Ambetter, Blue Advantage, MyBlue, Moda, Sendero, or UnitedHealthcare Exchange Plan. 

We are not in the Oscar or Harbor Health Insurance networks.

All insurance plans accepted by ARC, including government plans, are listed online at ARCinsuranceinfo.com.

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Cathy Castillo

Cathy Anne Castillo, MD Pronunciation Guide

Family Medicine | Geriatrics

ARC Patient Feedback

Guide to ARC Patient Feedback and Ratings

Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

The below guide provides details about how we collect and share our patient feedback.

Who runs the survey?

ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

How do patients receive the survey?

Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

Do you post all positive and negative comments?

ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

What questions do we ask?

ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

  1. Rate how easy it was to make your appointment.
  2. Rate the helpfulness of the front-desk staff.
  3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
  4. Did the healthcare provider or doctor provide the care you expected?
  5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
  6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.

Why don't all providers display a rating?

Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

Why can I only see comments from the last 90 days?

ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

Can anyone complete a survey or post a comment about a physician?

No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

How is patient information protected?

Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

ARC Senior Care Pflugerville Ages seen: 55 - 110 Languages: Spanish Joined ARC: 2006

512-990-4260 Look Up Insurance

About Cathy Anne Castillo, MD

  • Dr. Cathy Castillo currently has long wait times for new patients.

    If Castillo is your primary care provider, please book your appointment via your ARC MyChart account or call 512-ARC-INFO (512-272-4636).

    New and established patients who would like to book online can view additional scheduling options with the following recommended doctors or APCs. Click Book Now on their web bio to schedule.

    Dr. Castillo is a Family Medicine doctor at ARC Senior Care in Pflugerville, seeing patients 55 and older with Medicare and Medicare Advantage, with multiple chronic conditions.

    Dr. Castillo grew up in the small south Texas town of Beeville and has lived in Round Rock for 18 years. She is married with one daughter, and in her free time, goes to all her daughter’s swim meets. She also loves baking, traveling, and her spin bike. Dr. Castillo’s favorite place is in a movie theater!

I enjoy caring for the geriatric population. I want to help them live productive lives and help them achieve what matters to them. I prefer to promote prevention. I like to address problems early on and head-on so that we can avoid problems down the road. I am also interested in treating diabetes. It is a very big problem in my family, so I have personally seen its effects.

Services

Adult Mental Health

Adult Mental Health

You can schedule an office visit to discuss mental health concerns, medication refills, and follow-up care. Your primary care team may utilize screening tools during office visits to identify potential mental health concerns, enabling them to provide appropriate resources and/or treatment options.

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Breast Exams

Breast Exams

Breast exams are check-ups, mammograms, and other types of screenings that look for for changes or problems in the breast tissue.

Care Coordination

Care Coordination

Our dedicated physicians and advanced practice clinicians (APCs) work closely with your primary care physician (PCP) or APC to coordinate your care.

Chronic Care Management

Chronic Care Management

Chronic healthcare management includes care for patients with high blood pressure, diabetes, high cholesterol, and other chronic health conditions.

Cognitive Assessment

Cognitive Assessment

Cognitive assessments offer a thorough evaluation of cognitive function. This assessment aids in early detection of cognitive changes, allowing for timely intervention to support brain health.

Diabetic Retinopathy Screenings

Diabetic Retinopathy Screenings

Austin Regional Clinic offers annual diabetic retinopathy screenings to our patients with diabetes. Screening is easy, takes less than five minutes to complete, and does not require any pupil dilatation or eye protection.

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Fall Assessment

Fall Assessment

Fall assessments provide a comprehensive evaluation to identify and address factors contributing to fall risks in older adults. This assessment enables tailored interventions and preventive strategies to reduce the likelihood of falls and promote safety.

Flu Shots

Flu Shots

A flu vaccine can help prevent flu-related visits each year. CDC recommends everyone 6 months and older get vaccinated every flu season.

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Frailty Assessment

Frailty Assessment

Frailty assessments are specialized and comprehensive evaluations designed to determine the level of frailty in older adults. This assessment helps individuals gain valuable insights into their overall health and vulnerability to stressors.

Immunizations

Immunizations

Immunizations help provide immunity to children and adults before they are exposed to potentially harmful diseases like hepatitis B, measles, mumps, polio, and more.

Medicare Wellness

Medicare Wellness

Medicare Wellness visits are an annual benefit provided to patients with a Medicare, Medicare Advantage, or Medicare Supplement insurance plan. These visits include a review of your health, medications, health history, and more. 

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Medication Management

Medication Management

Keeping track of medications can be challenging for older adults. Our geriatric physicians and advanced practice clinicians (APCs) can help you manage your medication list effectively, ensuring that you receive the right medicines to maintain optimal health.

Minor Procedures

Minor Procedures

ARC Family Medicine doctors can perform in-clinic minor procedures.

Musculoskeletal Care

Musculoskeletal Care

ARC Family Medicine doctors and advanced practice clinicians (APCs) can provide care, treatment, or referrals to address musculoskeletal issues that cause you pain and discomfort.

Nutrition Recommendations

Nutrition Recommendations

At ARC, we understand the importance of addressing lifestyle habits and nutrition to help you achieve your goals. By considering your unique preferences and objectives, we tailor our care to support you in living a fulfilling and purposeful life.

Pap Smear

Pap Smear

Annual pap tests are used to screen for cervical cancer.

Prostate Screenings

Prostate Screenings

Prostate screenings help detect early signs of prostate cancer.

Same-Day Illness & Injury Visits

Same-Day Illness & Injury Visits

Our physicians and advanced practice clinicians (APCs) are available 365 days a year for minor emergencies, including sprains, colds and flu, minor burns, seasonal allergies, and more. We're here for you on days, nights, weekends, and holidays.

Senior Care

Senior Care

ARC Senior Care provides attentive, quality health care to our patients 55 years and over with multiple chronic conditions and with Original Medicare (new and established patients) or Medicare Advantage plans (established patients only). Our geriatric physicians and advanced practice clinicians (APCs) dedicate themselves to providing personalized care that addresses your chronic medical needs and optimizes your health care.

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Telemedicine Visits

Telemedicine Visits

ARC offers telemedicine visits for primary and specialty care. ARC doctors and advanced practice clinicians (APCs) can quickly evaluate you for a new health issue or follow up with you via a phone call or video visit from the comfort of your home.

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Transitional Care

Transitional Care

Transitional care involves coordinating and maintaining the continuity of health care as you transition from one physician or advanced practice clinician (APC) or set of health care needs to another.

Locations & Hours

Credentials

  • Board Certifications
    Board Certified in Family Practice
  • Residency
    Ventura County Family Practice Residency Program Ventura, CA, 2003
  • Medical School
    University of Texas Medical Branch, Houston, TX, 2000
  • Education
    B.S. in Biology, Southwestern University, Georgetown, TX, 1996
  • Professional Positions
    • Best Family Doctors - 2020
    • Member, Travis County Medical Society

Mentions

Dr. Castillo currently has long wait times for new patients. Please see below for physicians she recommends to patients wanting to establish care at ARC Hutto and surrounding ARC locations.

Surgical providers

Surgical providers are specially trained and licensed physicians who can perform surgical procedures to treat injuries, diseases, and other health conditions. Surgical providers can also diagnose and manage medical conditions, oversee pre-operative and post-operative care, and work closely with your primary care team to coordinate your care.

Non-surgical providers

Non-surgical providers are highly trained and licensed physicians, physician assistants, and nurse practitioners who specialize in diagnosing, managing, and treating medical conditions through non-surgical medical care.

Ages Seen

Children (ages 3-11)
Adolescents (ages 12-18)
Toddlers (ages 0-2)