Austin Regional Clinic

Austin Regional Clinic

Austin Regional Clinic

Lee Reichel

Lee M. Reichel, MDVideo Bio

Orthopedics
Complex Fractures ElbowHandMicrosurgeryOrthopedic TraumaPeripheral NerveShoulder

ARC Patient Feedback

Guide to ARC Patient Feedback and Ratings

Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

The below guide provides details about how we collect and share our patient feedback.

Who runs the survey?

ARC partnered with the local Austin company Humm Systems to install feedback tablets in our exam rooms to collect patient feedback at the time of the doctor’s visit. Humm is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

How do patients receive the survey?

Tablets are either available in the exam room or at the front desk. All patients can provide feedback on the tablets at any time during or after their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

Do you post all positive and negative comments?

ARC posts all positive and negative patient feedback that is relevant to the visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

What questions do we ask?

ARC asks five basic questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Feedback tab on the provider bio page on the website. We calculate our star ratings based on responses to the below questions.

  1. Ease of making appointment
  2. Helpfulness of front desk staff
  3. Helpfulness of medical staff
  4. Did doctor or NP/PA provide you with the care you expected?
  5. How likely is it that you refer a friend or family member to this doctor or NP/PA?

Why don’t all providers display a rating?

Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

Can anyone complete a survey or post a comment about a physician?

No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician.

How is patient information protected?

Patients are anonymous when they fill out the feedback tablets. There is no personally identifiable information displayed at any time.

Dr. Reichel is currently accepting new patients at: ARC Medical Park Tower Orthopedics
📞 512-454-4561📞 512-454-4561
ARC Round Rock
📞 512-244-9024📞 512-244-9024
ARC Southwest
📞 512-282-8967📞 512-282-8967

Lee M. Reichel, MD - Orthopedics - Austin Regional Clinic

Lee M. Reichel, MD

Orthopedics
Complex Fractures ElbowHandMicrosurgeryOrthopedic TraumaPeripheral NerveShoulder

CLICK HERE view ARC's currently contracted health plans. If you do not see your current insurance plan listed, please call 512-ARC-INFO or 512-272-4636 for more information. We recommend you always contact your health plan to verify Austin Regional Clinic is a participating provider.

For head or back injuries, injections, or issues related to joint replacement surgery, please call 512-ARC-INFO or 512-272-4636.

New Orthopedic Patient

New Patient New problem = Muscular, Joint, or Fracture Problem

Current Orthopedic Patient

Follow-up Office visit

More Info

I am committed to providing the highest quality, individualized, and compassionate Orthopedic care. I strive to listen to patients and place myself in their position. Together, we can plan treatments that relieve pain and improve function, enabling patients to return to the activities they enjoy.

Personal Summary

In his free time, Dr. Reichel enjoys going for walks with his wife and children, cooking, and reading.

Services Offered

Professional Positions and Honors

  • Associate Professor, Dell Medical School at The University of Texas at Austin
  • Active Member of the Orthopedic Trauma Association (OTA)
  • Fellow of the American Academy of Orthopedic Surgeons (AAOS)
  • Active Member of the American Society for Surgery of the Hand (ASSH)
  • Active Member of the American Association for Hand Surgery (AAHS)
  • Member, Travis County Medical Society
  • Completed an Orthopedic Trauma Association Accredited Fellowship at the University of Minnesota (St. Paul), 2015
  • Completed a Hand & Microvascular Surgery Fellowship at the University of Washington (Seattle), 2010
  • Alpha Omega Alpha Medical Honor Society, 2003
  • Authored or Co-authored multiple book chapters on Orthopedic problems in leading textbooks
  • Published over 20 peer reviewed publications (19 in PubMed)
  • Associate Editor: Journal of Hand Surgery
  • Consultant Reviewer: Journal of Shoulder and Elbow Surgery and the HAND Journal
  • Texas Monthly Super Doctors “Rising Stars” - 2017, 2018

Recommended Resources

📅 Request an Appointment with Lee M. Reichel, MD

Joined ARC

2015

Education

B.S. in Biochemistry, Cornell University, Ithaca, NY, 1999

Medical School

State University of New York Upstate Medical University, Syracuse, NY, 2004

Residency / Internship

Baylor College of Medicine, Department of Orthopedic Surgery, Houston, TX, 2009

Fellowship

University of Washington Hand Surgery Fellowship, Seattle, WA, 2010
University of Minnesota Orthopedic Trauma Fellowship, St. Paul, MN, 2015

Certification

Board Certified in Orthopedic Surgery

Comments or Questions?