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Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
Accepting new patients Available at Multiple Locations Ages seen: 0 - 99 Surgical Provider Joined ARC: 2015
Effective Monday, January 19, 2026, Dr. Reichel is seeing patients at ARC Greenlawn Specialty. He is no longer seeing patients at ARC Round Rock.
In his free time, Dr. Reichel enjoys spending time with his wife and children, reading, woodworking, exercising, and cooking.
I am committed to providing the highest quality, individualized, and compassionate Orthopedic care. I strive to listen to patients and place myself in their position, and provide recommendations for care that I would give myself and my own family members.
Orthopedic treatment and care for arthritis of the elbows, hands, and wrists.
Surgical and non-surgical orthopedic care for elbow conditions.
Surgical and non-surgical orthopedic care for forearm conditions.
Fracture care for the clavicle, shoulder, arm, elbow, forearm, wrist, and hand.
Surgical and non-surgical orthopedic care for hand conditions.
Steroid injections are a non-surgical procedure that can help reduce pain and swelling, providing effective relief.
Surgical and non-surgical orthopedic care for carpal tunnel syndrome.
Surgical and non-surgical orthopedic care for cubital tunnel syndrome.
Surgical and non-surgical treatment focused on alleviating pain and restoring wrist and thumb function.
Surgical and non-surgical treatment to help correct Dupuytren contracture (also called Dupuytren disease), an abnormal thickening of the skin in the palm of your hand at the base of your fingers.
Surgical and non-surgical orthopedic care for trigger finger.
Surgical and non-surgical orthopedic care for wrist conditions.
512-346-6611 Fax: 512-406-7315
737-399-2200 Fax:
512-454-4561 Fax: 512-406-7330
512-244-9024 Fax: 512-406-7342
Rating based on "Did the healthcare provider or doctor provide the care you expected?"
Great the way around .
Best medical care a person could want!
Very Professional and helped with hand issues.
Dr Reichel is professional and caring. I always feel like I truly understand my issues.
All friendly and well informed staff. Doctor very helpful with information regarding a medical issue I have.
I am so thankful and thank God to have been placed in the hands of Dr. Reichel. He is so pleasant and listened attentively to all my concerns. He calmed all my surgery inquiries. I am happy and confident I am in top notch hands for my wrist surgery with him tomorrow morning. All the staff that I have been in contact with have been so pleasing and kind. That too is a blessing. Thank you!
39 ARC physicians in 13 different specialties have been named Austin's Top Doctors 2026 by Austin Monthly magazine.
January 6, 2026 < 1 min read
34 ARC physicians representing 10 specialties have been named 2025 Super Doctors®. Find out who made the list!
December 2, 2025 1 min read
42 ARC physicians have been named to Austin Monthly's "Top Doctors 2025." See who's on the list.
January 7, 2025 < 1 min read
Dr. Reichel is currently accepting new patients at:
Surgical providers are specially trained and licensed physicians who can perform surgical procedures to treat injuries, diseases, and other health conditions. Surgical providers can also diagnose and manage medical conditions, oversee pre-operative and post-operative care, and work closely with your primary care team to coordinate your care.
Non-surgical providers are highly trained and licensed physicians, physician assistants, and nurse practitioners who specialize in diagnosing, managing, and treating medical conditions through non-surgical medical care.
Children (ages 3-11) Adolescents (ages 12-18) Toddlers (ages 0-2)