Masking policy

Patients, help us protect our high-risk patients - please wear a mask if you have respiratory symptoms, a positive COVID-19 test, or COVID-19 exposure.

Bright HealthCare 2023

Bright HealthCare have assured us they will cover their members through 2022. ARC is still here to care for you and your family. Check our insurance page for the 2023 Exchange plans we accept.

MyChart Login Help Me Book
Lee Reichel, MD

Lee M. Reichel, MD

Orthopedics
Arm/ElbowHand
4.8of 5 | (806) | View Reviews
About our provider ratings

ARC Patient Feedback

Guide to ARC Patient Feedback and Ratings

Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

The below guide provides details about how we collect and share our patient feedback.

Who runs the survey?

ARC partnered with Binary Fountain to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Binary Fountain is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

How do patients receive the survey?

Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

Do you post all positive and negative comments?

ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

What questions do we ask?

ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

  1. Rate how easy it was to make your appointment.
  2. Rate the helpfulness of the front-desk staff.
  3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
  4. Did the healthcare provider or doctor provide the care you expected?
  5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
  6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
  7. If you would like to be contacted about your visit today, please provide your phone number.

Why don't all providers display a rating?

Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

Why can I only see comments from the last 90 days?

ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

Can anyone complete a survey or post a comment about a physician?

No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

How is patient information protected?

Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

Accepting new patients Available at Multiple Locations Ages seen: 0 - 99 Joined ARC: 2015

512-346-6611 Look Up Insurance

About Lee M. Reichel, MD

  • In his free time, Dr. Reichel enjoys going for walks with his wife and children, cooking, and reading.

I am committed to providing the highest quality, individualized, and compassionate Orthopedic care. I strive to listen to patients and place myself in their position. Together, we can plan treatments that relieve pain and improve function, enabling patients to return to the activities they enjoy.

Services

Carpal Tunnel Release

Carpal Tunnel Release

Carpal tunnel release is a surgery used to treat and potentially heal carpal tunnel syndrome, which can be caused by injury, such as a sprain or fracture, repetitive use of a vibrating tool, or even a congenital predisposition (something that runs in families). 

Learn More

Cubital Tunnel Release

Cubital Tunnel Release

Cubital tunnel syndrome happens when the ulnar nerve, which passes through the cubital tunnel (a tunnel of muscle, ligament, and bone) on the inside of the elbow, becomes inflamed, swollen, and irritated.

Learn More

Elbow Surgery

Elbow Surgery

Learn More

Hand and Wrist Arthritis Treatment

Hand and Wrist Arthritis Treatment

Hand and Wrist Fracture Care

Hand and Wrist Fracture Care

Hand Surgery

Hand Surgery

An ARC orthopedic hand surgeon can diagnose, treat, and monitor your rehabilitation quickly and effectively. Our orthopedic surgeons’ goal is to help improve function and reduce pain in your daily life, whether it’s caused by a new or old sports injury, arthritis, or repetitive use. 

Learn More

Nerve Surgery

Nerve Surgery

Learn More

Orthopedic Surgery

Orthopedic Surgery

ARC Orthopedic surgeons provide leading-edge, comprehensive care in the diagnosis and treatment of a variety of Orthopedic conditions, including total joint replacement and sports medicine. 

Learn More

Orthopedic Trauma

Orthopedic Trauma

Telemedicine Visits

Telemedicine Visits

ARC offers telemedicine visits for primary and specialty care. Doctors can quickly evaluate you for a new health issue or follow up with you via a phone call or video visit from the comfort of your home.

Learn More

Tendon Surgery

Tendon Surgery

Learn More

Trigger Finger Release

Trigger Finger Release

Trigger finger is a condition in which the tendon sheath becomes inflamed and thickened and prevents the smooth extension or flexion of the finger or thumb. The finger may lock or "trigger" suddenly.

Learn More

Locations & Hours

  • map
    ARC Far West
    6835 Austin Center Blvd
    Austin, TX 78731
    Get Directions

    512-346-6611 Fax: 512-406-7315

    Mon-Fri: 7:00am - 9:00pm
    Sat: 8:00am - 5:00pm
    Sun: 8:00am - 5:00pm

    Mon - Fri: 5:00pm - 9:00pm

    Sat & Sun: 8:00am - 5:00pm

    Call 512-346-6611 for an appointment. Last appointment is 30 minutes before closing.

    COVID-19 Curbside Testing

    Mon - Fri: 8:00am - 7:00pm (Closed 12:00pm - 1:00pm)

    Sat & Sun: 8:00am - 5:00pm (Closed 12:00pm - 1:00pm)

    Mammogram Hours

    Monday and Tuesday: 7:30am - 4:00pm

    Wednesday: 8:00am - 4:00pm

    Thursday and Friday: 7:00am - 3:30pm

  • map
    ARC Medical Park Tower Orthopedics
    1301 West 38th Street Suite 102
    Austin, TX 78705
    Get Directions

    512-454-4561 Fax: 512-406-7330

    Mon-Fri: 8:00am - 5:00pm
    Sat-Sun: Closed
  • map
    ARC Round Rock
    940 Hesters Crossing Road
    Round Rock, TX 78681
    Get Directions

    512-244-9024 Fax: 512-406-7342

    Mon-Fri: 7:15am - 9:00pm
    Sat: 8:00am - 5:00pm
    Sun: 8:00am - 5:00pm

    Mon - Fri: 5:00pm - 9:00pm

    Sat & Sun: 8:00am - 5:00pm

    Call 512-346-6611 for an appointment. Last appointment is 30 minutes before closing.

    COVID-19 Curbside Testing

    Mon - Fri: 8:00am - 7:00pm (Closed 12:00pm - 1:00pm)

    Sat & Sun: 8:00am - 5:00pm (Closed 12:00pm - 1:00pm)

Credentials

  • Board Certifications
    Board Certified in Orthopedic Surgery
  • Medical School
    State University of New York Upstate Medical University, Syracuse, NY, 2004
  • Fellowship
    University of Washington Hand Surgery Fellowship, Seattle, WA, 2010
    University of Minnesota Orthopedic Trauma Fellowship, St. Paul, MN, 2015
  • Residency
    Baylor College of Medicine, Department of Orthopedic Surgery, Houston, TX, 2009
  • Education
    B.S. in Biochemistry, Cornell University, Ithaca, NY, 1999
  • Professional Positions
    • Active Member of the American Association for Hand Surgery (AAHS)
    • Active Member of the American Society for Surgery of the Hand (ASSH)
    • Active Member of the Orthopedic Trauma Association (OTA)
    • Associate Editor (past): Journal of Hand Surgery
    • Associate Professor, Dell Medical School at The University of Texas at Austin
    • Authored or Co-authored multiple book chapters on Orthopedic problems in leading textbooks
    • Consultant Reviewer: Journal of Shoulder and Elbow Surgery and the HAND Journal
    • Fellow of the American Academy of Orthopedic Surgeons (AAOS)
    • Member, Travis County Medical Society
  • Awards & Honors
    • Alpha Omega Alpha Medical Honor Society, 2003
    • Austin Monthly, Top Doctor, 2020, 2021, 2022 
    • Austin Statesman, Best of the Best, Orthopedist, 2020
    • Completed a Hand & Microvascular Surgery Fellowship at the University of Washington (Seattle), 2010
    • Completed an Orthopedic Trauma Association Accredited Fellowship at the University of Minnesota (St. Paul), 2015
    • Published over 20 peer reviewed publications (19 in PubMed)
    • "Super Doctors" Texas Monthly, 2017, 2018, 2019, 2020, 2021

Patient Reviews

OVERALL PROVIDER RATING

Rating based on "Did the healthcare provider or doctor provide the care you expected?"

4.8out of 5

ARC Patient Feedback

Guide to ARC Patient Feedback and Ratings

Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

The below guide provides details about how we collect and share our patient feedback.

Who runs the survey?

ARC partnered with Binary Fountain to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Binary Fountain is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

How do patients receive the survey?

Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

Do you post all positive and negative comments?

ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

What questions do we ask?

ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

  1. Rate how easy it was to make your appointment.
  2. Rate the helpfulness of the front-desk staff.
  3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
  4. Did the healthcare provider or doctor provide the care you expected?
  5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
  6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
  7. If you would like to be contacted about your visit today, please provide your phone number.

Why don't all providers display a rating?

Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

Why can I only see comments from the last 90 days?

ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

Can anyone complete a survey or post a comment about a physician?

No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

How is patient information protected?

Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

  • January 26, 2023

    Everyone was friendly and the doctor was very knowledgeable and had a great bedside manner. From A-Z a great experience. I would highly recommend

  • January 25, 2023

    All was okay

  • January 24, 2023

    Dr Reichel was very attentive and took his time answering my questions. Very personable and easy to talk with.

  • January 24, 2023

    Dr. Reichel and his staff were knowledgeable, efficient and friendly.

  • January 24, 2023

    Dr. Reichel was wonderful. He took the time to really listen, ask me questions, & seemed to make a point of looking at me. He also made sure I understood the next step in my progress. I felt so good when I left because I felt he really cared.

  • January 23, 2023

    The visit was short. I especially appreciated ho see the dr. Asked about my overall health when i was concerned about my trigger finger. I received information about trigerfinger and will implement the suggestion I received on line. Looking forward to see the results.

Resources

Additional Resources

Dr. Reichel is currently accepting new patients at:

  • ARC Far West
    6835 Austin Center Blvd , Austin, TX 78731 Get Directions 512-346-6611
    Clinic hours
    Mon-Fri: 7:00am - 9:00pm
    Sat: 8:00am - 5:00pm
    Sun: 8:00am - 5:00pm

    Mon - Fri: 5:00pm - 9:00pm

    Sat & Sun: 8:00am - 5:00pm

    Call 512-346-6611 for an appointment. Last appointment is 30 minutes before closing.

    COVID-19 Curbside Testing

    Mon - Fri: 8:00am - 7:00pm (Closed 12:00pm - 1:00pm)

    Sat & Sun: 8:00am - 5:00pm (Closed 12:00pm - 1:00pm)

    Mammogram Hours

    Monday and Tuesday: 7:30am - 4:00pm

    Wednesday: 8:00am - 4:00pm

    Thursday and Friday: 7:00am - 3:30pm

  • ARC Medical Park Tower Orthopedics
    1301 West 38th Street Suite 102, Austin, TX 78705 Get Directions 512-454-4561
    Clinic hours
    Mon-Fri: 8:00am - 5:00pm
    Sat-Sun: Closed
  • ARC Round Rock
    940 Hesters Crossing Road , Round Rock, TX 78681 Get Directions 512-244-9024
    Clinic hours
    Mon-Fri: 7:15am - 9:00pm
    Sat: 8:00am - 5:00pm
    Sun: 8:00am - 5:00pm

    Mon - Fri: 5:00pm - 9:00pm

    Sat & Sun: 8:00am - 5:00pm

    Call 512-346-6611 for an appointment. Last appointment is 30 minutes before closing.

    COVID-19 Curbside Testing

    Mon - Fri: 8:00am - 7:00pm (Closed 12:00pm - 1:00pm)

    Sat & Sun: 8:00am - 5:00pm (Closed 12:00pm - 1:00pm)

Ages Seen

Children (ages 3-11)
Adolescents (ages 12-18)
Toddlers (ages 0-2)