Austin Regional Clinic (ARC) doctors, advanced practice clinicians (APCs), staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our doctor and APC ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
ARC partnered with Press Ganey to collect patient feedback about their doctor’s or APC’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the doctor or APC bio page on the website. We calculate our doctor and APC star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
No. Only patients having an outpatient visit by an ARC physician or APC receive a survey. The results are based entirely from patients who have actually been treated by the physician or APC in our clinics.
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
In his free time, Dr. Reichel enjoys spending time with his wife and children, reading, woodworking, exercising, and cooking.
I am committed to providing the highest quality, individualized, and compassionate Orthopedic care. I strive to listen to patients and place myself in their position, and provide recommendations for care that I would give myself and my own family members.
Orthopedic treatment and care for arthritis of the elbows, hands, and wrists.
Surgical and non-surgical orthopedic care for elbow conditions.
Surgical and non-surgical orthopedic care for forearm conditions.
Fracture care for the clavicle, shoulder, arm, elbow, forearm, wrist, and hand.
Surgical and non-surgical orthopedic care for hand conditions.
Steroid injections are a non-surgical procedure that can help reduce pain and swelling, providing effective relief.
Surgical and non-surgical orthopedic care for carpal tunnel syndrome.
Surgical and non-surgical orthopedic care for cubital tunnel syndrome.
Surgical and non-surgical treatment focused on alleviating pain and restoring wrist and thumb function.
Surgical and non-surgical treatment to help correct Dupuytren contracture (also called Dupuytren disease), an abnormal thickening of the skin in the palm of your hand at the base of your fingers.
Surgical and non-surgical orthopedic care for trigger finger.
Surgical and non-surgical orthopedic care for wrist conditions.
512-346-6611 Fax: 512-406-7315
737-399-2200 Fax: 512-406-6299
512-454-4561 Fax: 512-406-7330
Rating based on “Did the doctor or advanced practice clinician (APC) provide the care you expected?”
The parking garage was really full and it took a long time to find an empty space. Also there is not a clear walkway from the garage to the main building which is weird. Everything else was great!
Really impressed with Dr. Reichel!
Dr. Lee Reichel is a great hand doctor he does wonderful work, he explains everything in details. Thank you
It is hard to find a doctor that really cares about you as a real person. This Doctor and his staff make you feel that you really mean something to them and have real feelings for your comfort and healing.
Dr Reichel provided me opportunity to discuss my symptoms and concerns. He provided me with understandable information regarding my symptoms and causes that may be causing my pain, and he made very clear medical recommendations for finding the best treatment. I feel confident in Dr Reichel’s knowledge and expertise.
Great service!
39 ARC physicians in 13 different specialties have been named Austin's Top Doctors 2026 by Austin Monthly magazine.
January 6, 2026 < 1 min read
34 ARC physicians representing 10 specialties have been named 2025 Super Doctors®. Find out who made the list!
December 2, 2025 1 min read
42 ARC physicians have been named to Austin Monthly's "Top Doctors 2025." See who's on the list.
January 7, 2025 < 1 min read
Dr. Reichel is currently accepting new patients at:
Surgical clinicians are specially trained and licensed physicians who can perform surgical procedures to treat injuries, diseases, and other health conditions. Surgical clinicians can also diagnose and manage medical conditions, oversee pre-operative and post-operative care, and work closely with your primary care team to coordinate your care.
Non-surgical clinicians are highly trained and licensed physicians, physician assistants, and nurse practitioners who specialize in diagnosing, managing, and treating medical conditions through non-surgical medical care.
Children (ages 3-11) Adolescents (ages 12-18) Toddlers (ages 0-2)