Austin Regional Clinic (ARC) doctors, advanced practice clinicians (APCs), staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our doctor and APC ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
ARC partnered with Press Ganey to collect patient feedback about their doctor’s or APC’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the doctor or APC bio page on the website. We calculate our doctor and APC star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
No. Only patients having an outpatient visit by an ARC physician or APC receive a survey. The results are based entirely from patients who have actually been treated by the physician or APC in our clinics.
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
Effective Monday, January 19, 2026, Dr. Reichel is seeing patients at ARC Greenlawn Specialty. He is no longer seeing patients at ARC Round Rock.
In his free time, Dr. Reichel enjoys spending time with his wife and children, reading, woodworking, exercising, and cooking.
I am committed to providing the highest quality, individualized, and compassionate Orthopedic care. I strive to listen to patients and place myself in their position, and provide recommendations for care that I would give myself and my own family members.
Orthopedic treatment and care for arthritis of the elbows, hands, and wrists.
Surgical and non-surgical orthopedic care for elbow conditions.
Surgical and non-surgical orthopedic care for forearm conditions.
Fracture care for the clavicle, shoulder, arm, elbow, forearm, wrist, and hand.
Surgical and non-surgical orthopedic care for hand conditions.
Steroid injections are a non-surgical procedure that can help reduce pain and swelling, providing effective relief.
Surgical and non-surgical orthopedic care for carpal tunnel syndrome.
Surgical and non-surgical orthopedic care for cubital tunnel syndrome.
Surgical and non-surgical treatment focused on alleviating pain and restoring wrist and thumb function.
Surgical and non-surgical treatment to help correct Dupuytren contracture (also called Dupuytren disease), an abnormal thickening of the skin in the palm of your hand at the base of your fingers.
Surgical and non-surgical orthopedic care for trigger finger.
Surgical and non-surgical orthopedic care for wrist conditions.
512-346-6611 Fax: 512-406-7315
737-399-2200 Fax: 512-406-6299
512-454-4561 Fax: 512-406-7330
Rating based on “Did the doctor or advanced practice clinician (APC) provide the care you expected?”
Dr. Reichel and his staff were incredibly knowledgeable and very efficient while smiling.
Friendliness of staff and thoroughness of dr
Dr. Reichel is the best. Smart, caring, and communicative. A keeper.
Dr. Reichel has a Wonderful demeanor, very kind, patience the Best. I really appreciated him showing me my x-rays and discussing them with me and developing a plan of care. medical assistant made me feel very comfortable and relieved, she set the tone for a very relaxing visit.
Excellent experience. Definitely helped make the best of a bad situation
I cannot say enough wonderful things about Dr. Reichel. From the moment I walked into his office, he made me feel genuinely welcomed, heard, and cared for. After seeking a second opinion, I finally felt like I had a physician who was focused on helping me make the best decision for my future rather than rushing me into one option. He took the time to thoroughly explain everything. He reviewed my X-rays, showed me photos, walked me through my injury in detail, and carefully explained all of my treatment options—including surgery, the recovery process, and the potential risks and complications. He answered every question with patience and honesty, making sure I fully understood my choices. I never once felt rushed or pressured. Because of Dr. Reichel, I left feeling informed, confident, and empowered to make the decision that was right for me. That level of compassion, professionalism, and patient-centered care is rare, and I am incredibly grateful that I sought a second opinion. I would recommend Dr. Reichel to anyone and everyone in the Austin area without hesitation. He is exceptional at what he does, and the medical field needs more doctors like him. Thank you, Dr. Reichel, for treating me with such kindness, respect, and genuine care. You truly made a lasting impact on me.
39 ARC physicians in 13 different specialties have been named Austin's Top Doctors 2026 by Austin Monthly magazine.
January 6, 2026 < 1 min read
34 ARC physicians representing 10 specialties have been named 2025 Super Doctors®. Find out who made the list!
December 2, 2025 1 min read
42 ARC physicians have been named to Austin Monthly's "Top Doctors 2025." See who's on the list.
January 7, 2025 < 1 min read
Dr. Reichel is currently accepting new patients at:
Surgical clinicians are specially trained and licensed physicians who can perform surgical procedures to treat injuries, diseases, and other health conditions. Surgical clinicians can also diagnose and manage medical conditions, oversee pre-operative and post-operative care, and work closely with your primary care team to coordinate your care.
Non-surgical clinicians are highly trained and licensed physicians, physician assistants, and nurse practitioners who specialize in diagnosing, managing, and treating medical conditions through non-surgical medical care.
Children (ages 3-11) Adolescents (ages 12-18) Toddlers (ages 0-2)