Patients, help us protect our high-risk patients - please wear a mask if you have respiratory symptoms, a positive COVID-19 test, or COVID-19 exposure.
Bright HealthCare have assured us they will cover their members through 2022. ARC is still here to care for you and your family. Check our insurance page for the 2023 Exchange plans we accept.
Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
ARC partnered with Binary Fountain to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Binary Fountain is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
Accepting new patients ARC Liberty Hill Ages seen: 0 - 18 Languages: Vietnamese, French, Spanish, Japanese Joined ARC: 2021
An Austin native, Dr. Van-Dinh is an avid competitive video gamer and “full-time geek,” enjoying anime, board games, Star Wars, etc. She is also a “huge foodie;’ she loves to cook and is always searching for the newest eateries in the area. To relax, Dr. Van-Dinh plays piano and exercises at the gym. She also enjoys traveling the world and learning new languages. Her favorite area locales include shopping at The Domain, exploring South Congress, and walking through the Trail of Lights at Zilker Park during Christmas time.
I have always known that I wanted to be a pediatrician – in fact, I was an ARC patient through my childhood! Pediatrics allows me to build meaningful, long-lasting relationships with my patients and their families. Watching children grow up and meet milestones is one of my most rewarding experiences. My role as a pediatrician is to guide and empower my patients in making healthy decisions that will positively impact their long-term health outcomes as they transition into adulthood. I take an evidence-based, team approach in supporting children from all aspects of wellness, including physical, mental and social well-being.
Circumcision is a surgery to remove the skin covering the end of the penis, called the foreskin, and is most often done one or two days after a baby boy’s birth. ARC Pediatricians are available to perform the procedure and answer any questions you may have about the procedure.
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A Flu vaccine can help prevent flu-related visits to the doctor each year. CDC recommends everyone 6 months and older get vaccinated every flu season.
Immunizations help provide immunity to children and adults before they are exposed to potentially harmful diseases like hepatitis B, measles, mumps, polio and more.
ARC pediatric eye exams check eye health and scan for amblyopia risk factors, blurry vision, farsightedness, nearsightedness, vision loss, and more.
Preparing for your baby's arrival is an exciting time that can raise questions about the health care your child will receive. A free ARC Pediatric Meet & Greet is an excellent opportunity for you to learn about our practice and inquire about an individual doctors' philosophy of caring for infants, children, and teens.
When you have concerns about your child’s mental or behavioral health, your ARC pediatrician will help you determine the kind of help you need and will help you access the right resources for your child.
ARC offers telemedicine visits for primary and specialty care. Doctors can quickly evaluate you for a new health issue or follow up with you via a phone call or video visit from the comfort of your home.
A well-check exam focuses on maintaining your child’s health and is a time to discuss preventive care. Our doctors cover growth, development, immunization updates, health, safety, nutrition, physical fitness, puberty, acne, learning, behavioral questions, and family and social concerns.
512-778-7003 Fax: 512-406-7317
Rating based on "Did the healthcare provider or doctor provide the care you expected?"
Everything went great! Very impressed with how quickly we received our results from the Physician.
I called to make an appointment we needed to enroll in daycare. They got us in same day, as usual, and always exceed our needs and expectations. Dr. Van-Dinh is wonderful.
Loved the new pediatrician. She was very kind and made my daughter feel very comfortable.
Dr. Van-Dinh, the nurse and the rest of the staff at ARC Liberty Hill were awesome! Friendly, timely, and very thorough for our first visit. We look forward to going back for our future appointments.
Really liked how they worked with my exhausted, whiney, sick 3 yo to get a good exam! It was work for sure!
Liked quick check in less line. Liked knowledgeable staff and providers.
Lan Anh Van-Dinh, MD, Pediatrics at ARC Liberty Hill talks about eczema in babies and kids in this new video.
September 7, 2022 3 min read
ARC is happy to announce that Lan Anh Van-Dinh, MD, Pediatrics will join the team at ARC Liberty Hill. Dr. Van-Dinh describes herself as a “full-time” geek. Curious?
August 30, 2021 1 min read
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Dr. Van-Dinh is currently accepting new patients.
Children (ages 3-11) Adolescents (ages 12-18) Toddlers (ages 0-2)