ARC MyChart Maintenance: Due to technical maintenance, ARC MyChart will be unavailable Saturday, August 15, 7:00pm – Sunday, August 16, 7:00am. Call 512-272-4636 to schedule a visit or speak with a nurse.
ARC MyChart Maintenance: Due to technical maintenance, ARC MyChart will be unavailable Monday, July 27, 10:00pm – Monday, July 27, 11:00pm. Call 512-272-4636 to schedule a visit or speak with a nurse.
Austin Regional Clinic (ARC) doctors, advanced practice clinicians (APCs), staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our doctor and APC ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
ARC partnered with Press Ganey to collect patient feedback about their doctor’s or APC’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the doctor or APC bio page on the website. We calculate our doctor and APC star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
No. Only patients having an outpatient visit by an ARC physician or APC receive a survey. The results are based entirely from patients who have actually been treated by the physician or APC in our clinics.
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
Dr. Marcus see patients on an as-needed basis at ARC clinics.
Dr. Marcus and his wife have six grandchildren who are a major focus of their lives. He enjoys taking his sailboat out on Lake Travis, taking an occasional trip to an interesting destination, and listening to classical music.
An inspiration in my decision to become a doctor came from our family's general practitioner when I was growing up, who demonstrated those traits of caring and skill that all physicians should emulate. I chose to become a primary care general internist because I value the long term relationships we have with our patients and their families as well as the everyday challenge of diagnosis and treatment of a vast variety of medical conditions.
ARC offers telemedicine visits for primary and specialty care. ARC doctors and advanced practice clinicians (APCs) can quickly evaluate you for a new health issue or follow up with you via a phone call or video visit from the comfort of your home.
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Rating based on “Did the doctor or advanced practice clinician (APC) provide the care you expected?”
Good doc
The doctor was professional and efficient and is going to get a referral to a urologist
He listened to me and asked good in-depth questions to get a full picture of what was going on. He didn't seem in a big hurry to move on to the next person as I sometimes fell is the case with telemedicine visits.
Smart, to the point and on task!
Lovely man. Obviously very knowledgeable. Sometimes I couldn’t quite hear him so I would ask him to repeat himself. It could’ve been me because I have lost some of my hearing in this past year.
Dr. Marcus Howard was outstanding!
Dr. Marcus is an ARC Internal Medicine doctor who sees patients at ARC clinics as needed.
Surgical clinicians are specially trained and licensed physicians who can perform surgical procedures to treat injuries, diseases, and other health conditions. Surgical clinicians can also diagnose and manage medical conditions, oversee pre-operative and post-operative care, and work closely with your primary care team to coordinate your care.
Non-surgical clinicians are highly trained and licensed physicians, physician assistants, and nurse practitioners who specialize in diagnosing, managing, and treating medical conditions through non-surgical medical care.
Children (ages 3-11) Adolescents (ages 12-18) Toddlers (ages 0-2)