Austin Regional Clinic

Austin Regional Clinic

Austin Regional Clinic

Howard Marcus

Howard R. Marcus, MD

Internal Medicine

ARC Patient Feedback

Guide to ARC Patient Feedback and Ratings

Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

The below guide provides details about how we collect and share our patient feedback.

Who runs the survey?

ARC partnered with the local Austin company Humm Systems to install feedback tablets in our exam rooms to collect patient feedback at the time of the doctor’s visit. Humm is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

How do patients receive the survey?

Tablets are either available in the exam room or at the front desk. All patients can provide feedback on the tablets at any time during or after their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

Do you post all positive and negative comments?

ARC posts all positive and negative patient feedback that is relevant to the visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

What questions do we ask?

ARC asks five basic questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Feedback tab on the provider bio page on the website. We calculate our star ratings based on responses to the below questions.

  1. Ease of making appointment
  2. Helpfulness of front desk staff
  3. Helpfulness of medical staff
  4. Did doctor or NP/PA provide you with the care you expected?
  5. How likely is it that you refer a friend or family member to this doctor or NP/PA?

Why don’t all providers display a rating?

Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

Can anyone complete a survey or post a comment about a physician?

No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician.

How is patient information protected?

Patients are anonymous when they fill out the feedback tablets. There is no personally identifiable information displayed at any time.

Dr. Marcus only sees Advanced Care Coordination Clinic (ACCC) patients at: ARC Far West
📞 512-346-6611📞 512-346-6611
ARC South 1st
📞 512-443-1311📞 512-443-1311

Howard R. Marcus, MD - Internal Medicine - Austin Regional Clinic

Howard R. Marcus, MD

Internal Medicine

CLICK HERE view ARC's currently contracted health plans. If you do not see your current insurance plan listed, please call 512-ARC-INFO or 512-272-4636 for more information. We recommend you always contact your health plan to verify Austin Regional Clinic is a participating provider.

For head or back injuries, injections, or issues related to joint replacement surgery, please call 512-ARC-INFO or 512-272-4636.

New Orthopedic Patient

New Patient New problem = Muscular, Joint, or Fracture Problem

Current Orthopedic Patient

Follow-up Office visit

More Info

An inspiration in my decision to become a doctor came from our family's general practitioner when I was growing up, who demonstrated those traits of caring and skill that all physicians should emulate. I chose to become a primary care general internist because I value the long term relationships we have with our patients and their families as well as the everyday challenge of diagnosis and treatment of a vast variety of medical conditions.

Personal Summary

Dr. Marcus and his wife have six grandchildren who are a major focus of their lives. He enjoys taking his sailboat out on Lake Travis, taking an occasional trip to an interesting destination, and listening to classical music.

Professional Positions and Honors

  • Best Doctors in America®, 2017-18
  • "Super Doctor," Texas Monthly, 2007-2015
  • "Top Doctors," (formerly Best Doctors), Austin Monthly, 2011, 2013 
  • Member, Texas Medical Association
  • Member, Travis County Medical Society
  • Member, Texas Academy of Internal Medicine
  • Fellow, American College of Physicians
  • Chairman, Texas Alliance for Patient Access
  • Chairman, The Doctors Company Texas Policyholders’ Advisory Board
  • Executive Director, Medical Defense Political Action Committee
  • Consultant, Texas Medical Committee on Professional Liability
  • Consultant to Best Doctors, Inc, Boston, MA
  • Consultant to the Texas Medical Liability Insurance Underwriting Association
  • Patient’s Choice Award, Vitals.com, 2011
  • Advocate of the Year Award, Texas Chapter of the American College of Physicians, 2010
  • Texas Medical Liability Trust Lifetime Achievement Award, 2009
  • Attending Physician of the Year, 1988-89, Central Texas Medical Foundation
  • United States Public Health Service Commendation Medal, 1974

Recommended Resources

Joined ARC

1981

Education

B.S., Tufts University, Boston, MA, 1967

Medical School

Tufts University School of Medicine, Boston, MA 1971

Residency / Internship

University of Rochester Associated Hospitals Program, Rochester, NY,1976

Certification

Board Certified in Internal Medicine

Comments or Questions?