Patients, help us protect our high-risk patients - please wear a mask if you have respiratory symptoms, a positive COVID-19 test, or COVID-19 exposure.
Bright HealthCare have assured us they will cover their members through 2022. ARC is still here to care for you and your family. Check our insurance page for the 2023 Exchange plans we accept.
Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
ARC partnered with Binary Fountain to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Binary Fountain is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
Accepting new patients ARC Pflugerville Ages seen: 18 - 99 Joined ARC: 2017
Dr. Gray grew up outside of Philadelphia, PA, near Valley Forge. When he is not working, he enjoys nature with walks through the woods, watching the night sky, identifying bird songs, and caring for rescued animals. He also enjoys listening to and trying to play Celtic music. Being a nature lover, Dr. Gray’s favorite Central Texas locales are “all the natural areas and the amazing plant animal life that inhabits them.”
I enjoyed learning human physiology and found a way to apply what I learned to help people by becoming an Internal Medicine physician. I help people with a wide variety of medical problems, and enjoy not only finding the best treatment, but helping patients understand their medical problem so they can help themselves. I listen to the patient, apply the most up-to-date options, and spend some time educating patients so they can understand what is wrong and become more involved in their own treatment.
A Flu vaccine can help prevent flu-related visits to the doctor each year. CDC recommends everyone 6 months and older get vaccinated every flu season.
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Immunizations help provide immunity to children and adults before they are exposed to potentially harmful diseases like hepatitis B, measles, mumps, polio and more.
A Medicare Wellness visit a benefit provided to patients with a Medicare insurance plan. It is conducted by a dedicated Medical Wellness Provider at ARC, where you can expect a review of your health that includes vaccinations, cancer screenings, and more.
ARC offers telemedicine visits for primary and specialty care. Doctors can quickly evaluate you for a new health issue or follow up with you via a phone call or video visit from the comfort of your home.
512-989-2680 Fax: 512-406-7339
Rating based on "Did the healthcare provider or doctor provide the care you expected?"
Nurse was efficient and upbeat. MD was specific and informative.
Dr runs late.
Blood work was smooth. Best I ever had.
Dr. Gray listened to all my concerns and made recommendations based on upcoming test results, medical history and professional knowledge.
The wait time once again was excessive (an hour), and I was even left in the room for 20 min after the appointment (and later found out my prescriptions were called in after 15 min). I love Dr. Gray, the medical assistant, and the medical care I get, but dealing with the operational challenges makes me hate the place and wouldn't wish it on anyone!
I arrived at the office EARLY for my 3:15 PM appointment, at 3:06. I was left in the room by the nurse at 3:20, and the doctor did not come back into the room until 4:20. I waited AN HOUR for 4 minutes of face time with the doctor.
A look at the COVID risk factors in households with school age children. Dr. Sunaina Suhag and Dr. David Gray talk about how back-to-school affects the entire household?
August 26, 2021 1 min read
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Dr. Gray is currently accepting new patients.
Children (ages 3-11) Adolescents (ages 12-18) Toddlers (ages 0-2)