ARC has a limited supply of COVID-19 vaccines from Pfizer for ages 6 months and up. Patients can request the vaccine at already-scheduled visits. You can also schedule online at MyChartARC.com or call 512-272-4636. If online scheduling is not available, please check back frequently as COVID vaccine quantities change.
Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
Accepting new patients ARC Southwest Ages seen: 18 - 99 Joined ARC: 2024
Dr. Bastian grew up in San Antonio, TX. In his free time, he enjoys biking, listening to music, and playing guitar. As he enjoys being on the water, Dr. Bastian likes to go to Lake Travis and get on a boat.
Learn more about Doctor of Osteopathic Medicine (DO).
I chose internal medicine as my medical specialty because it is very broad in scope and gave me the background to study, identify, and treat a wide variety of medical conditions. I use my degree to focus on adult ambulatory care, since it allows for creating a unique, comprehensive care plan for each of my patients. I use a holistic approach in practicing medicine to best serve my patients, focusing on helping them reach their individual care goals. All treatment options should be tailored to the specific needs of the patient. Patients should be able to feel comfortable asking any questions or raising any concerns about their care, to feel they are an integral part of each step of the decision-making process.
You can schedule an office visit to discuss mental health concerns, medication refills, and follow-up care. Your primary care team may utilize screening tools during office visits to identify potential mental health concerns, enabling them to provide appropriate resources and/or treatment options.
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An annual wellness exam helps you touch base with your ARC doctor, address health issues, and talk about preventative measures for you.
Chronic healthcare management includes care for patients with high blood pressure, diabetes, high cholesterol, and other chronic health conditions.
Austin Regional Clinic offers annual diabetic retinopathy screenings to our patients with diabetes. Screening is easy, takes less than five minutes to complete, and does not require any pupil dilatation or eye protection.
A flu vaccine can help prevent flu-related visits to the doctor each year. CDC recommends everyone 6 months and older get vaccinated every flu season.
Immunizations help provide immunity to children and adults before they are exposed to potentially harmful diseases like hepatitis B, measles, mumps, polio, and more.
Mammograms play a key role in early breast cancer detection and can help decrease breast cancer deaths. Often, a mammogram can detect cancer, noncancerous or benign tumors, and cysts before they can be felt.
A Medicare Wellness visit a benefit provided to patients with a Medicare insurance plan. It is conducted by a dedicated Medical Wellness Provider at ARC, where you can expect a review of your health that includes vaccinations, cancer screenings, and more.
The ARC Population Health is a program that provides a patient-centered model of health care through an organized system of communication and a proactive approach to care. This department within Austin Regional Clinic uses several approaches to accomplish the goal of improved care coordination.
Preventative health care services focus on preventing diseases and conditions caused by environmental factors, genetic predisposition, disease agents, and lifestyle choices.
ARC offers telemedicine visits for primary and specialty care. Doctors can quickly evaluate you for a new health issue or follow up with you via a phone call or video visit from the comfort of your home.
512-282-8967 Fax: 512-406-7351
Rating based on "Did the healthcare provider or doctor provide the care you expected?"
I arrived several minutes early for my appointment and was taken back within five minutes of check-in by MA. However, there was a long wait time between being seen by MA and doctor (25 minutes). Also, it didn't appear that the doctor had reviewed any of my medical history prior to having entered the room and the bulk of time in the appointment was spent bringing him up to speed. This was an annual physical, and the only physical interaction I had with the doctor was listening to my chest and back (no check of eyes, ears, throat, palpation of neck, etc.) The visit was almost the equivalent of a virtual appointment. I will say that the doctor was cordial and professional and was quick to process all prescription refills and requests and the necessary referral to gastroenterology for a colonoscopy since I'm now 45.
Dr. Bastian listened and gave great advice based on my needs.
I was very happy with all of it. The only thing is, I’m sure the doctor didn’t read the whole chart before seeing me, especially for the first appointment.
Dr. bastian was very attentive & communicated things throughly. Gave a good recommendation on a supplement
My doctor listened to me and helped me find the best solution to my problem.
Took his time to listen and provided information and options, was very helpful and considerate to my concerns
Welcome to the Internal Medicine team at ARC Southwest!
March 4, 2024 < 1 min read
Children (ages 3-11) Adolescents (ages 12-18) Toddlers (ages 0-2)