Austin Regional Clinic

Austin Regional Clinic

Austin Regional Clinic

Parul Desai

Parul M. Desai, MD


ARC Patient Feedback

Guide to ARC Patient Feedback and Ratings

Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

The below guide provides details about how we collect and share our patient feedback.

Who runs the survey?

ARC partnered with the local Austin company Humm Systems to install feedback tablets in our exam rooms to collect patient feedback at the time of the doctor’s visit. Humm is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

How do patients receive the survey?

Tablets are either available in the exam room or at the front desk. All patients can provide feedback on the tablets at any time during or after their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

Do you post all positive and negative comments?

ARC posts all positive and negative patient feedback that is relevant to the visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

What questions do we ask?

ARC asks five basic questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Feedback tab on the provider bio page on the website. We calculate our star ratings based on responses to the below questions.

  1. Ease of making appointment
  2. Helpfulness of front desk staff
  3. Helpfulness of medical staff
  4. Did doctor or NP/PA provide you with the care you expected?
  5. How likely is it that you refer a friend or family member to this doctor or NP/PA?

Why don’t all providers display a rating?

Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

Can anyone complete a survey or post a comment about a physician?

No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician.

How is patient information protected?

Patients are anonymous when they fill out the feedback tablets. There is no personally identifiable information displayed at any time.

More Info

In choosing a career, I found that medicine allowed me to apply science to help and change the lives of patients, and more important, allowed me to form a personal and long-term involvement with individuals of all ages, backgrounds, and interests. Cardiology transfixed me early: the physiology of the heart, the physical exam, the breadth and depth of the disease, and the many tools to actually make a long-term difference. I believe in suspending judgement, walking in the patient’s shoes, and educating the patient about why a medication or procedure will work. Knowing my patient’s wishes and belief system helps guide me.

Personal Summary

Dr. Desai grew up in diverse places, including Zambia, India, and Los Angeles. When she is not working, Dr. Desai loves to be outdoors – hiking, swimming, biking, and mainly walking on the trail near her house. Her other passions include travel, reading, and live music. However, much of her free time is spent being a mom! Dr. Desai goes to her children’s soccer and basketball games, and she enjoys watching Ultimate Frisbee and the Austin Torch. She also volunteers monthly at Mobile Loaves & Fishes, and at People’s Community Clinic.

Professional Positions and Honors

Dr. Desai holds these memberships and honors:
  • Fellow, American College of Cardiology
  • Texas Medical Association
  • Travis County Medical Society

Joined ARC



B.A. in Biological Sciences and B.A. in Spanish, Wellesley College, Wellesley, MA, 1986

Medical School

Tufts University School of Medicine, Boston, MA, 1992

Residency / Internship

University of California San Diego, San Diego, CA, 1995


Cardiology Fellowship, Harbor-UCLA, Torrance, CA, 1998


Board Certified in Cardiology and Internal Medicine


Spanish, Gujarati, Hindi

Comments or Questions?