Austin Regional Clinic

Austin Regional Clinic

Austin Regional Clinic

Brandon Zinn

Brandon K. Zinn, DO, MPHVideo Bio

Sports & Musculoskeletal Medicine

ARC Patient Feedback

Guide to ARC Patient Feedback and Ratings

Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

The below guide provides details about how we collect and share our patient feedback.

Who runs the survey?

ARC partnered with the local Austin company Humm Systems to install feedback tablets in our exam rooms to collect patient feedback at the time of the doctor’s visit. Humm is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

How do patients receive the survey?

Tablets are either available in the exam room or at the front desk. All patients can provide feedback on the tablets at any time during or after their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

Do you post all positive and negative comments?

ARC posts all positive and negative patient feedback that is relevant to the visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

What questions do we ask?

ARC asks five basic questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Feedback tab on the provider bio page on the website. We calculate our star ratings based on responses to the below questions.

  1. Ease of making appointment
  2. Helpfulness of front desk staff
  3. Helpfulness of medical staff
  4. Did doctor or NP/PA provide you with the care you expected?
  5. How likely is it that you refer a friend or family member to this doctor or NP/PA?

Why don’t all providers display a rating?

Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

Can anyone complete a survey or post a comment about a physician?

No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician.

How is patient information protected?

Patients are anonymous when they fill out the feedback tablets. There is no personally identifiable information displayed at any time.

Dr. Zinn is currently accepting new patients. Book Now ARC Now Clinic
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ARC Medical Park Tower Orthopedics
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More Info

I chose medicine because I enjoy solving problems and helping patients better understand their condition. I have always enjoyed physics, mechanics, and sports/active lifestyles, so orthopedics and sports medicine was a very natural fit. It is always important to understand the natural history of any disease process or injury, to be able to compare different options for treatment. It is also important to understand the unique needs and desires of every patient to find the most satisfactory outcome for his or her specific injury.

Dr. Zinn specializes in Sports Medicine and the non-surgical treatment of sports injuries, concussions, and issues of the shoulder, knee, hip, elbow, wrist, hand and ankle as well as general orthopedic issues, for both adults and children.

Personal Summary

Dr. Zinn grew up in the Dallas area and has lived in Central Texas since completing his medical training. When he’s not at work, Dr. Zinn enjoys spending time with his wife, son and dog, as well as with friends and family. He enjoys many sports, especially tennis and soccer, and games of strategy such as chess and poker. His favorite Central Texas spot? At home, with friends and family!

Services Offered

  • Bracing
  • Casting
  • Referral for Advanced Imaging – MRI, CT, etc
  • Referral to Physical Therapy
  • Steroid Injections
  • Viscosupplement Injections
  • X-Ray

Professional Positions and Honors

Dr. Zinn is a member of:  
  • American Medical Society for Sports Medicine
  • American Academy of Family Physicians
  • American College of Osteopathic Family Physicians
  • Texas Medical Association
  • Travis County Medical Society

Patient Forms (English & Español)

Recommended Resources

Joined ARC

2017

Education

BS in Mechanical Engineering, BS in Mathematics, BA in Astronomy, The University of Texas at Austin, 2002
Master’s of Public Health, University of North Texas Health Science Center, Fort Worth, TX, 2007

Medical School

University of North Texas Health Science Center, Texas College of Osteopathic Medicine, Fort Worth, TX ,2006

Residency / Internship

Waco Family Medicine Residency Program, Family Health Center, Waco, TX, 2009

Fellowship

Primary Care Sports Medicine Fellowship, University of Texas Health Center, Trinity Mother Frances, Tyler, TX, 2010

Certification

Board Certified in Primary Care Sports Medicine

Languages

Spanish

Comments or Questions?