Austin Regional Clinic

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Austin Regional Clinic

Austin Regional Clinic

Sangeetha Mariappan

Sangeetha Mariappan, MD, MPH

Family Medicine

ARC Patient Feedback

Guide to ARC Patient Feedback and Ratings

Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

The below guide provides details about how we collect and share our patient feedback.

Who runs the survey?

ARC partnered with Binary Fountain to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Binary Fountain is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

How do patients receive the survey?

Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

Do you post all positive and negative comments?

ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

What questions do we ask?

ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

  1. Rate how easy it was to make your appointment.
  2. Rate the helpfulness of the front-desk staff.
  3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
  4. Did the doctor or NP/PA provide you with the care your expected?/li>
  5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
  6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
  7. If you would like to be contacted about your visit today, please provide your phone number.

Why don't all providers display a rating?

Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

Why can I only see comments from the last 90 days?

ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

Can anyone complete a survey or post a comment about a physician?

No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

How is patient information protected?

Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

Dr. Mariappan is currently accepting new patients. Book Now ARC Kelly Lane
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More Info

Service to humanity has been my childhood dream and thus embarked on the medical profession years ago.  My interests in personal, comprehensive and continuing care for the individual and the community, disease prevention and preventive medicine led me to choose a career in Family Medicine. I believe in working with the family and addressing the whole patient, influencing the well being of the patient through active participation with them.  I reach out to patients, immersing myself in understanding them in the context of their family and community, to achieve the best health outcome.

Personal Summary

Dr. Mariappan grew up in the metropolitan city of Chennai, India, and moved to the U.S. to complete her education.  When she is not working, she enjoys spending time with her husband and two children, traveling, cooking, and doing Yoga.  Among her favorite area spots are the Lady  Bird Lake walking trail, Emma Long Park, and Hamilton Pool.

Services Offered

Professional Positions and Honors

Dr. Mariappan holds these positions and honors:
  • Member, Travis County Medical Society
  • Member, American Academy of Family Physicians
  • Member, Texas Medical Association
  • Member, American Medical Association

Recommended Resources

Joined ARC

2021

Medical School

Bachelor of Medicine and Bachelor of Surgery, Thoothukudi Government Medical College, Thoothukudi, India, 2012

Master of Public Health, University of New England, Biddeford, ME, 2018

Residency / Internship

Baylor Scott & White Medical Center, Round Rock, TX, 2021

Certification

Board Certified in Family Medicine

Comments or Questions?