Austin Regional Clinic (ARC) doctors, advanced practice clinicians (APCs), staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our doctor and APC ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
ARC partnered with Press Ganey to collect patient feedback about their doctor’s or APC’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the doctor or APC bio page on the website. We calculate our doctor and APC star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
No. Only patients having an outpatient visit by an ARC physician or APC receive a survey. The results are based entirely from patients who have actually been treated by the physician or APC in our clinics.
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
Dr. Andreo and his wife, Dr. Melanie Collins, live in Austin with their two children.
I strive to maintain personal one-on-one care in these times of expanding medical complexity.
Hip and knee replacement are two of the most performed operations in orthopedic surgery. Both procedures are remarkably successful at eliminating pain, correcting deformity, and improving patient mobility so patients can regain quality of life and get back to the activities they enjoy.
Hip arthritis treatment offers comprehensive care to alleviate or reduce pain and improve mobility.
An ARC physician or advanced practice clinician (APC) can help determine the cause of your hip pain and provide treatment to relieve or reduce discomfort.
Hip replacement surgery (total hip arthroplasty) is surgery to replace a worn out or damaged hip joint with an artificial joint (prosthesis). This surgery may be a choice after a hip fracture or for severe pain because of arthritis.
Knee arthritis treatment offers comprehensive care to alleviate or reduce pain and improve mobility.
Arthroscopy is a minimally invasive procedure, which means it uses only small incisions, used to diagnose and treat conditions that affect joints in the knees.
An ARC physician or advanced practice clinician (APC) can help determine the cause of your knee pain and provide treatment to relieve or reduce discomfort.
Knee replacement surgery removes the damaged parts of your knee joint and replaces them with new, artificial parts. If your knee causes you pain because of arthritis, injury or age, knee replacement surgery is option to reduce the pain.
Meniscus Surgery (Repair, Partial Meniscectomy) is a procedure to remove or repair a torn meniscus.
ARC orthopedics offer minimally invasive hip replacement to minimize the impact of surgery.
ARC orthopedic surgeons provide leading-edge, comprehensive care in the diagnosis and treatment of a variety of orthopedic conditions, including total joint replacement and sports medicine.
Platelet-rich plasma (PRP) injections utilize platelet-rich plasma therapy to promote healing and reduce pain.
Steroid injections are a non-surgical procedure that can help reduce pain and swelling, providing effective relief.
Viscosupplement injections introduce hyaluronic acid into your joints to help reduce pain and swelling.
512-454-4561 Fax: 512-406-7330
Rating based on “Did the doctor or advanced practice clinician (APC) provide the care you expected?”
EZ parking. Doc spent time explaining courses of action.
Dr. Andreo has always been helpful understanding and knowledgeable and has passion for the job that he does. Thank you Dr. Andreo for caring for me and answering any and all of my questions.
I rated the expected care four out of five because I expected Dr. Andreo to tell me I needed the knee replacement, however I was surprised that he actually encouraged me to not have the surgery at this time and that I could work on strengthening my quadriceps and utilize corticosteroid injections for pain relief for the near future and re-evaluate my situation again in the future. I was very impressed that I wasn't pushed into thinking that surgery was my only option at this point and it gave me hope that the strengh training will allow me to function without the pain until I am in a situation where I am prepared to endure a likely long and difficult recovery.
Excelente atención! Excelentes resultados!
The doctor and the staff are always kind and friendly.
Staff is always professional, but however courteous and very nice. They go out of their way to make sure that you’re comfortable
We now have seven orthopedic surgeons and seven APCs providing care to patients across six ARC locations.
April 6, 2026 1 min read
39 ARC physicians in 13 different specialties have been named Austin's Top Doctors 2026 by Austin Monthly magazine.
January 6, 2026 < 1 min read
34 ARC physicians representing 10 specialties have been named 2025 Super Doctors®. Find out who made the list!
December 2, 2025 1 min read
Dr. Andreo is currently accepting new patients at:
Surgical clinicians are specially trained and licensed physicians who can perform surgical procedures to treat injuries, diseases, and other health conditions. Surgical clinicians can also diagnose and manage medical conditions, oversee pre-operative and post-operative care, and work closely with your primary care team to coordinate your care.
Non-surgical clinicians are highly trained and licensed physicians, physician assistants, and nurse practitioners who specialize in diagnosing, managing, and treating medical conditions through non-surgical medical care.
Children (ages 3-11) Adolescents (ages 12-18) Toddlers (ages 0-2)